* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. PRESENT. WE HAVE A [00:00:01] QUORUM. AND CAN YOU READ THE FIRST ITEM? ITEM ONE IS A RECOMMENDATION TO APPROVE THE MINUTES OF THE MOBILITY PORTS AND INFRASTRUCTURE COMMITTEE MEETING HELD TUESDAY, SEPTEMBER 19TH, 2023. UM, IS THERE ANY DISCUSSION ON THIS ITEM? NO. ANY PUBLIC COMMENT ON THIS ITEM? DID I GET A SECOND AND A MOTION AND A SECOND. OKAY. I WASN'T HERE. NO YOU WEREN'T. OH, [1. 23-25760 Recommendation to approve the minutes of the Mobility, Ports, and Infrastructure Committee meeting held Tuesday, September 19, 2023.       Suggested Action: Approve recommendation. ] OKAY. IT'S BEEN MOVED. AND SECOND, CAN WE VOTE ON IT NOW? OH, IT'S, ARE THERE ANY MEMBERS OF THE PUBLIC THAT WOULD LIKE TO SPEAK ON THIS ITEM? PLEASE COME FORWARD. NO PUBLIC COMMENT. RECOMMENDATION TO APPROVE THE MINUTES OF THE MOBILITY PORTS AND INFRASTRUCTURE COMMITTEE MEETING HELD TUESDAY, SEPTEMBER 19TH, 2023. SORRY, I'M, I'M OUT OF ORDER. THERE WE GO. DO YOU SEE? YES. I'M SORRY. MY SCREEN IS BLUE. DO YOU, DO YOU SEE THE VOTES COMING UP? OH, WE JUST VOTED. DO WE VOTE AGAIN? I VOTED AGAIN. I VOTE AGAIN. WE'RE GOOD TO GO. OKAY. ARE WE GOOD TO GO? I COULDN'T, YES. CAN YOU SEE? YEAH. CAN YOU SEE, EVEN THOUGH IT'S NOT THERE, HMM. HE HAD STATED THAT MOTION CARRIED. DO YOU SEE ITEM TWO? YES. OKAY. UM, COULD YOU READ THE ITEM FOR NUMBER TWO, PLEASE? YES. RECOMMENDATION TO RECEIVE AND FILE A PRESENTATION FROM METRO REGARDING CURRENT RIDERSHIP, TRENDS, CUSTOMER SERVICE, AND SAFETY RELATED INITIATIVES [2. 23-25762 Recommendation to receive and file a presentation from Metro regarding current ridership trends, customer service and safety related initiatives, and other details associated with the A-Line in Long Beach.       Suggested Action: Approve recommendation. ] ASSOCIATED WITH THE A LINE. THANK YOU. UM, SO FIRST I WANNA THANK LA METRO FOR BEING HERE AND JOINING US. UM, METRO'S PARTNERSHIP IS TO IMPROVE TRANSIT SAFETY, UH, METRO'S PARTNERSHIP TO IMPROVE TRANSIT SAFETY IS REALLY IMPORTANT, UH, TO THE CITY'S OF LONG BEACH SHARED COMMITMENT TO THE OVERALL SAFETY OF OUR COMMUNITY. SO I WANNA THANK THE REPRESENTATIVE, UM, IS IT KAREN SWIFT AND JOYCE CRAIG? NO, I DO, IT'S NOT IS THAT'S TWO. OH, OKAY. UM, AND THEN THE THIRD MAY INTRODUCE HIMSELF, , FOR JOINING, UH, US ON BEHALF OF METRO. SORRY ABOUT THAT. SO, I JUST WANTED TO SHARE A FEW WORDS BEFORE WE BEGIN, IS THAT AS OUR CITY WORKS TOWARDS ENHANCING PEDESTRIAN SAFETY AND TOWARDS OUR VISION ZERO GOAL, IT'S IMPORTANT TO KNOW THE STATUS OF RIDERSHIP, SAFETY MEASURES AND ANY INNOVATIVE APPROACH THAT WE CONTRIBUTE TO THE OVERARCHING GOAL OF CREATING A SAFER AND MORE EFFICIENT AND WELL CONNECTED TRANSPORTATION NETWORK FOR THE BENEFIT OF OUR COMMUNITY AND OUR CITY. SO UNDERSTANDING THAT USER RIDERSHIP TO METRO SPOOL LINE WILL HELP IDENTIFY WAYS, UM, TO IMPROVE THE EFFICIENCY AND ACCESSIBILITY OF PUBLIC TRANSIT FOR OUR COMMUNITY, WHICH IS WHY, UH, WE ASKED YOU TO BE HERE TODAY BECAUSE WE HAVEN'T, UM, HAD A CHANCE TO HEAR FROM YOU SINCE PANDEMIC ENDED AND ARE JUST INTERESTED IN HEARING, UM, HOW, HOW THINGS HAVE BEEN SINCE THEN AND WHERE WE'RE AT NOW AND, AND WHAT ARE SOME OF OUR PLANS MOVING FORWARD. SO I WILL HAND IT OVER TO DIRECTOR LOPEZ. THANK YOU. AND I WILL HAND IT RIGHT OVER TO METRO STAFF . UH, SO, UH, KAREN, THANK YOU FOR BEING HERE. AND, UH, IT IS, THE FLOOR IS YOURS. THANK YOU SO MUCH. UM, GOOD AFTERNOON, MADAM VICE CHAIR. MADAM CHAIR, COUNCIL MEMBER AUSTIN, THANK YOU SO MUCH FOR HAVING US. MY NAME IS KAREN SWIFT. I'M A DIRECTOR IN METRO'S COMMUNITY RELATIONS DEPARTMENT. I'M JOINED TODAY BY MY COLLEAGUES, ROBERT GUM, SENIOR EXECUTIVE OFFICER IN OUR SYSTEM SECURITY AND LAW ENFORCEMENT DEPARTMENT. AND CRAIG JOYCE, DEPUTY EXECUTIVE OFFICER FOR HOMELESS INITIATIVES AT LA METRO. WE REALLY DO APPRECIATE THE INVITATION TO COME TODAY. WE'RE ALWAYS HAPPY TO GET OUT TO OUR 88 CITIES, ESPECIALLY LONG BEACH, ON A BEAUTIFUL DAY LIKE TODAY, AND SHARE WITH YOU SOME IMPORTANT AND VERY TIMELY UPDATES ON OUR EFFORTS, UM, THAT YOU TOUCHED ON. SO, WITH THAT NEXT SLIDE, PLEASE. SO WE'RE GONNA START KIND OF BIG PICTURE TODAY AND, AND THEN DRILL DOWN INTO LONG BEACH. SO I'M SHOWING YOU HERE A SYSTEM-WIDE UPDATE ON OUR RIDERSHIP AND OUR RIDERSHIP IS RISING, AND I HOPE YOU'LL BE AS EXCITED ABOUT THAT AS WE ARE. UM, AND SO HERE'S A RECENT SNAPSHOT. THIS SHOWS [00:05:01] SEPTEMBER FROM YEAR OVER YEAR. SO IT TAKES YOU BACK TO 2019. SO THAT PRE CO, UM, TIMELINE AND THEN WHERE WE WENT IN 2020, OBVIOUSLY WITH C OVID 19, AND THEN WHERE WE'VE BEEN BUILDING SINCE THEN. SO WE'VE REALLY ACCELERATED OUR GROWTH THIS YEAR AS COMPARED TO LAST, NEARLY 900 AND 4,000 THOUSAND PEOPLE BOARDED OUR SYSTEM ON AVERAGE WEEKDAYS IN SEPTEMBER. AND OUR TOTAL MONTHLY BOARDINGS FOR SEPTEMBER, WERE ABOUT 80% OF THEIR SEPTEMBER, 2019 LEVEL. AND OUR RIDERSHIP RECOVERY CONTINUES TO BE STRONG ON WEEKENDS, REACHING ABOUT 90% OF OUR PRE PANDEMIC LEVEL ON SATURDAY AND SUNDAY. SO YOU CAN SEE THIS IS OUR 10TH STRAIGHT MONTH OF YEAR OVER YEAR GAINS. NEXT SLIDE. SO THIS SLIDE IS A LITTLE BIT SMALLER. IT'S A BIT OF A DEEP DIVE. AND WHAT I'LL DRAW YOUR ATTENTION TO IS THAT TREND. SO IT BREAKS DOWN THE RIDERSHIP ON OUR SYSTEM, UM, BY, UM, BY QUARTER. AND SO YOU GET KIND OF A, A CLEARER PICTURE OF WHAT HAPPENED IN 2019 WHERE WE PLUMMETED DURING 2020 DURING THE GLOBAL SHUTDOWN, AND THEN WHERE WE'VE CONTINUED TO SORT OF COME UP, COME DOWN A BIT, AND THEN SINCE THEN, STEADILY COME UP, UP, UP. AND SO IF YOU LOOK AT THESE NUMBERS, WHAT YOU'LL SEE IS THAT DEEPER DATA ON THE WEEKEND NUMBERS IN PARTICULAR. SO ON SATURDAYS WE'RE AT 89% OF OUR PRE COVID LEVELS, AND ON SUNDAYS WE'RE AT 92% OF THAT PRE COVID LEVEL AND CONTINUING TO MAKE STEADY GAINS ON OUR BUS AND RAIL SYSTEM AS WELL. NEXT SLIDE. SO I KNOW YOU CARE MOSTLY ABOUT WHAT'S HAPPENING IN LONG BEACH, SO LET'S JUMP IN ON THE ALINE. SO, UM, AS YOU KNOW, IT NOW RUNS FROM AZUA TO LONG BEACH FOLLOWING THE RECENT OPENING OF THE REGIONAL CONNECTOR. AND THIS SHOWS THAT ALINE BOARDINGS IN LONG BEACH AND WANTED TO DRAW YOUR ATTENTION ON THE BOTTOM TO THE NEW BLUE PROJECT. AND YOU MAY RECALL THAT WAS OUR REHAB, UM, OF THE, OF THE, A LINE AS PART OF OUR STATE OF GOOD REPAIR, WHERE WE DID HAVE TO RUN BUS BRIDGES WHILE WE CLOSED SEGMENTS OF THE LINE. GOOD TIMES. UM, SO YOUR NUMBERS ARE A LITTLE BIT, UM, SKEWED THERE 'CAUSE WE NEVER QUITE GOT ALL THE WAY BACK UP BEFORE COVID HIT. BUT LOOKING AT THE RAIL BOARDINGS, YOU CAN SEE HOW THEY CONTINUED TO MOVE UP. AND, UM, SO WE'RE GETTING THERE, WE'RE GETTING THERE ON THE RAIL SYSTEM. I THINK I WOULD BE REMISS THIS SLIDE DECK GOT FINALIZED AND SENT OVER TO YOU AS THE WEEKEND EVENTS ON THE I 10 WERE STILL UNFOLDING, AND WE WERE GETTING MORE INFORMATION ABOUT THAT. UM, AND THE ALINE DOES REMAIN A REALLY GOOD CONNECTOR FOR RESIDENTS OF LONG BEACH TO GET INTO THE DOWNTOWN AREA. UM, IF YOU'VE HAD TO GO DOWN THERE, AND I THINK MY COLLEAGUES AND I ALL AVOIDED IT TODAY, UM, BY COMING STRAIGHT HERE. SO THANK YOU FOR THAT. UM, BUT THE, IT IS MAKING A NASTY COMMUTE IN I 10 AND IT SOUNDS LIKE WE DON'T KNOW YET HOW LONG THAT'S GONNA GO ON FOR. SO TRANSIT IS A REALLY GOOD OPTION. SO THE ALINE, AS WELL AS THE ELINE, WHICH PARALLELS THE I 10 FROM SANTA MONICA INTO DOWNTOWN ARE GOOD OPTIONS. SOME OF OUR METRO BUSES ARE RUNNING INTO STREET CONGESTION, AS YOU WOULD EXPECT. SO WE ENCOURAGE FOLKS TO TAKE RAIL AS FAR AS THEY CAN, AS LONG AS THEY CAN BEFORE HAVING TO MAKE THE SWITCH TO EITHER A BUS OR PERHAPS ONE OF OUR RAIL LINES AT UNION STATION IF THEY'RE ABLE TO CONNECT THAT WAY. WE HAVE ALL THE GOOD INFORMATION AND WE'RE UPDATING IT EVERY DAY BASED ON WHAT'S CHANGING ON THE GROUND FROM THE GOVERNOR AND THE CITY OF LOS ANGELES. SO YOU CAN GO TO OUR WEBSITE, WWW.METRO.NET, AND RIGHT THERE ON OUR LANDING PAGE, YOU CAN GET TRANSIT MAPS CONNECTIONS TO HOW METRO LINK IS FILLING THE GAP, UM, ROUTE MAPS, TRANSIT MAPS, EVERYTHING YOU NEED IS THERE IN REAL TIME. SO NEXT SLIDE. SO AS WE LOOK TO, UM, SERVE OUR CURRENT RIDERS AS WE POTENTIALLY WELCOME NEW RIDERS ONTO THE ALINE FOR THE FIRST TIME, IT'S GOOD TIMING FOR OUR RAIL SERVICE, UM, FREQUENCY IMPROVEMENTS, AND WE DO THAT, UM, YOU MAY KNOW TWICE A YEAR METRO ENGAGES IN SOMETHING WE CALL THE SHAKEUP. AND, UM, IT'S GONNA GO INTO EFFECT ON DECEMBER 10TH. SO WHAT YOU CAN SEE HERE FOR THE ALINE IN THE ELINE IS THAT WE ARE, UM, MAKING REAL IMPROVEMENTS TO FREQUENCY. OUR WEEKDAY PEAK HOUR TRAINS WILL OPERATE EVERY EIGHT MINUTES INSTEAD OF 10 MINUTES. OUR WEEKDAY, MIDDAY, AND WEEKEND 9:00 AM TO 7:00 PM TRAINS WILL OPERATE EVERY 10 MINUTES INSTEAD OF 12 MINUTES. AND THEN LOOKING AT THE END OF THE NIGHT SCHEDULE, WE'RE ADDING TWO ADDITIONAL TRAINS IN EACH DIRECTION, EXTENDING SERVICE BY AN EXTRA 40 MINUTES EACH NIGHT. WEEKDAYS AND WEEKENDS. WE'RE ALSO MAKING IMPROVEMENTS TO SERVICE FREQUENCY ON THE CLINE AND THE KLINE. SO REALLY IT IS ABOUT CREATING THAT SYSTEM-WIDE FREQUENCY IMPROVEMENT FOR THE ALINE, AND THEN WHEREVER FOLKS MAY NEED TO GO FROM THERE. NEXT SLIDE. SO THAT'S THE RAIL SNAPSHOT. SO LET ME TURN TO BUS BOARDINGS. UM, OBVIOUSLY METRO IS NOT THE DOMINANT BUS SERVICE PROVIDER IN LONG BEACH. OF COURSE, THAT HAT IS WORN BY LONG BEACH TRANSIT, BUT WE ARE HERE AND WE DO TOUCH THE CITY IN A FEW DIFFERENT WAYS. SO YOU CAN SEE A SNAPSHOT OF SOME OF THE DIFFERENT LINES. LINE 60, FOR INSTANCE, IS AN WHAT WE CALL AN OWL LINE, AND THAT RUNS OVERNIGHT. SO WHEN THE RAIL'S NOT RUNNING, UM, THAT'S [00:10:01] WHAT YOU CAN RIDE. AND THEN SOME OF THE OTHER, UM, LINES, THE 2 32, THE TWO 60, UM, SOME OF THOSE OTHER ONES, UM, ARE, YOU CAN SEE THERE BEFORE YOU AND KIND OF HOW THE RIDERSHIP IS STILL SMALLER COMPARED TO THE RAIL. UM, BUT THAT IS WHAT IT LOOKS LIKE RIGHT NOW. NEXT SLIDE. UM, SO WHAT'S DRIVING SOME OF THESE RIDERSHIP GAINS THAT I'VE JUST SHARED WITH YOU? ONE OF THOSE WE BELIEVE IS OUR GO PASS AND OUR LIFE PROGRAMS. AND WE'VE SEEN, UM, THESE ARE PROGRAMS. THE GO PASS IS FOR OUR STUDENTS LIFE PROGRAM IS FOR PEOPLE WITH LOW INCOMES. AND SEPTEMBER WAS THE FIRST FULL MONTH OF SCHOOL. SO OUR GO PASS BOARDINGS DOUBLED FROM AUGUST TO SEPTEMBER, WHICH WAS EXCITING TO SEE, BUT ALSO EXPECTED. BUT GO PASS BOARDINGS ARE ALSO UP 23% YEAR OVER YEAR LIFE PROGRAM. BOARDINGS ARE DOING EVEN BETTER, UP 45% YEAR OVER YEAR THANKS TO AN INCREASE IN PROGRAM ENROLLMENTS DRIVEN IN PART BY A COOPERATIVE AGREEMENT WE HAVE BETWEEN METRO AND THE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES TO SIGN UP PEOPLE FOR GO PASS WHEN THEY APPLY FOR PUBLIC FOR SOCIAL SERVICES. THESE TWO PROGRAMS ACCOUNTED FOR 12.2% OF ALL METRO BOARDINGS IN SEPTEMBER, A SIZABLE INCREASE FROM LAST YEAR. NEXT SLIDE. SO ANOTHER IMPORTANT ELEMENT OF ALL OF THIS IS OUR CUSTOMER EXPERIENCE PLAN. AND TODAY I'VE BROUGHT WITH ME OUR THIRD CUSTOMER EXPERIENCE PLAN. AND I'VE GOT COPIES FOR EACH OF YOU TO TAKE HOME TO ADD TO WHAT I'M SURE IS A SIZABLE NIGHTSTAND, UM, READING STACK. BUT WE HOPE YOU'LL TAKE A LOOK AT THIS ONE. UM, OUR CUSTOMER EXPERIENCE PLAN, THIS IS OUR THIRD ONE. IT'S SUPPORTED BY MORE THAN $900 MILLION IN FUNDING TO MAKE OUR SYSTEM SAFE, CLEAN, COMFORTABLE, RELIABLE AND EASY. WE'VE WORKED REALLY HARD TO PUT OUR THOUGHTS INTO PLAIN LANGUAGE IN THE REPORT AND TO MAKE THE DOCUMENT AS ENGAGING AND ACCESSIBLE AS POSSIBLE IN THE PLAN. YOU'LL SEE HOW WE'VE TRANSLATED OUR CUSTOMER RESEARCH INTO ACTION, HELPING US DRIVE IMPROVEMENTS THAT CUSTOMERS WILL SEE AND FEEL OUT ON THE SYSTEM. SO SOME OF THE NUMBERS ON THIS SLIDE, 315 MILLION IN PUBLIC SAFETY RESOURCE DEPLOYMENT, AND ROBERT WILL TALK MORE ABOUT THAT IN A MINUTE. CLEANLINESS, 210 MILLION FOR CLEANING EFFORTS, 71 NEW FULL AND PART-TIME CUSTODIAL STAFF, RELIABLE. SOME OF THE SERVICE IMPROVEMENTS THAT I JUST TALKED ABOUT. NEXT GEN SPEED AND RELIABILITY, AND THEN EASIER EXPANDED CUSTOMER SERVICE HOURS, SIGNAGE, WAYFINDING, ALL OF IT TO MAKE IT EASIER TO RIDE OUR SYSTEM. NEXT SLIDE. WITHIN THIS 2023 CUSTOMER EXPERIENCE PLAN, THERE ARE MORE THAN 50 UNIQUE ACTION ITEMS. SOME OF THE PROJECTS LIKE OUR AMBASSADORS PROGRAM, THE CLEANING SURGE BUS ONLY LANES, AND AN INCREASE IN HOMELESS SERVICES THAT CRAIG CAN SPEAK TO LATER, ARE CARRIED OVER FROM OUR 2022 CX PLAN THIS YEAR. OUR PLAN ALSO INCLUDES RESTORING RAIL FREQUENCY TO PRE COVID SERVICE LEVELS, AS I DESCRIBED EARLIER, IMPROVING OUR SPANISH LANGUAGE COMMUNICATIONS, CONTINUING OUR CAMERA BUS LANE ENFORCEMENT PILOT, IMPROVING LIGHTING AND CAMERA VISIBILITY ONBOARD AND IN STATIONS AS OUTLINED IN OUR GENDER ACTION PLAN, REALLY RECOGNIZING THE WAY THAT WOMEN TRAVEL, IN PARTICULAR, IMPLEMENTING THE BUS STOP IMPROVEMENTS PROGRAM, INCREASING STAFFING TO COVER OUR MAINTENANCE HELP DESK 24 7, AND RELEASING AN INTEGRATED PUBLIC SAFETY DASHBOARD, WHICH IS IN TESTING NOW WITH THESE IMPROVEMENTS BACKED UP BY THE BUDGET TO GET THEM DONE, WE'RE HOPING THAT PEOPLE EXPERIENCE A SAFER, CLEANER, MORE COMFORTABLE, MORE RELIABLE AND EASIER SYSTEM WHEN THEY GO METRO. NEXT SLIDE. SO THIS IS A LINK TO OUR METRO, UM, CUSTOMER EXPERIENCE HUB, AND YOU CAN REACH THAT AT METRO.NET/CX HUB. AND THAT'S A PLACE WE'RE HIGHLIGHTING THE PROGRESS OF OUR CUSTOMER EXPERIENCE INITIATIVE. SO HOLDING OURSELVES ACCOUNTABLE FOR WHAT WE SAY WE'RE GONNA DO. AND ALL OF THAT TIES INTO OUR NEW CUSTOMER PROMISE THAT YOU SEE HERE. WE WANT TO BE A RIDE AND WE KNOW WE HAVE TO EARN IT EVERY SINGLE DAY. SO WITH THAT, I TOUCHED VERY BRIEFLY ON SECURITY, BUT I'M GONNA TURN THE MIC OVER TO MY COLLEAGUE ROBERT GUMMER, TO EXPAND ON THE TOPIC AND TAKE YOU THROUGH THE NEXT SLIDES. AND THEN BOTH HE AND CRAIG WILL BE AVAILABLE AT THE END OF OUR PRESENTATION TO ADDRESS YOUR QUESTIONS. THANKS. THANKS, KAREN, FOR THE TRANSITION. UH, NEXT SLIDE. UH, ONCE AGAIN, ROB GUMMER HERE, UH, REPRESENTING SYSTEM SECURITY AND LAW ENFORCEMENT. UH, THE, THE THING I WANTED TO HIGHLIGHT, YOU KNOW, IS, IS SOMETHING THAT WE'VE BEEN MESSAGING FOR, FOR QUITE A WHILE. SAFETY'S THE NUMBER ONE PRIORITY HERE, UH, FOR US AT METRO. UH, THERE'S BEEN A LOT OF WORK DONE, UH, PARTICULARLY, UH, SINCE THE BEGINNING OF THIS YEAR, UH, TO, TO BETTER SECURE OUR SYSTEM, UH, AND REALLY KIND OF GROW THAT SPIRIT OF COLLABORATION, UH, AND PARTNERSHIP, UH, BOTH INTERNAL TO THE METRO, BUT ALSO EXTERNAL WITH OUR PARTNERS. UH, ONE OF THE CRITICAL ITEMS, UH, I JUST WANNA HIGHLIGHT TO GO BACK IN TIME, THE BEGINNING OF THIS YEAR, UH, WHEN WE LOOK AT THE SITUATION [00:15:01] ON THE SYSTEM, UH, THERE WAS A LOT OF NEGATIVE PRESS STORIES THAT CAME OUT, UH, REGARDING, UH, BOTH THE UNHOUSED SITUATION, DRUG USE ON THE SYSTEM, CRIME ON THE SYSTEM AT LARGE, UH, WHICH, YOU KNOW, WENT ON FOR I THINK A NUMBER OF OF MONTHS ACTUALLY, UH, FROM JANUARY ONWARD. UH, SO, UH, IN FEBRUARY, UH, OF 2023, UH, WE CAME TOGETHER, UH, AND KIND OF PUSHED OUT, UH, THE DRUG FREE CAMPAIGN. YOU KNOW, SO JUST GO A LITTLE BIT FURTHER BACK IN TIME, YOU KNOW, IN 2022, WELL, WE HAD ROLLED OUT RESPECTIVE RIDE, UH, IN RESPONSE TO GETTING FOLKS REACCLIMATED, UH, TO THE ENFORCEMENT OF CODE OF CONDUCT AND PAIN FARES ON THE SYSTEM. UH, THAT CAME FROM ITS OWN CHALLENGES BECAUSE WE HAD A NUMBER OF YEARS, YOU KNOW, DURING THE PANDEMIC IN WHICH THAT WAS NOT ENFORCED. UH, SO COMING OUT OF 2022 TO 2023, WE HAD SOME INCREASED CHALLENGES. UH, AND I WAS SAYING, UH, ANOTHER LAYER OF THAT WAS A VERY UNIQUE WINTER, UH, THAT ALSO CAUSED, UH, SOME UNIQUE, UH, SITUATIONS AND SECURITY SCENARIOS TO OUR SYSTEM. AND I'LL SPEAK A LITTLE BIT ABOUT THAT. UH, SO WHEN WE LAUNCHED A DRUG FREE CAMPAIGN, UH, WE, WE PARTNERED UP WITH OUR LAW ENFORCEMENT PARTNERS, UH, TRANSIT AMBASSADORS WAS I'LL TALK TO IN A LITTLE BIT. UH, AND ALL TO THE ASPECTS OF THE MULTILAYER THAT WE, WE KIND OF SPEAK ABOUT, UH, TO TRY TO ADDRESS IT FROM A HOLISTIC PERSPECTIVE WITH A LOT OF THAT EMPHASIS BEING ON THE RED LINE, RED AND PURPLE LINES. WHY? UH, BECAUSE SEVERAL OF THOSE STATIONS THERE, UH, HAVE BEEN HISTORICALLY KNOWN AS PROBLEM AREAS, UH, IN PARTICULAR WESTLAKE MACARTHUR, I THINK NORTH HOLLYWOOD. UH, THOSE AREAS HAVE BEEN WELL KNOWN TO BOTH LAW ENFORCEMENT OURSELVES AT METRO AS AREAS OF OF CONCERN. UH, SO WE RECOGNIZED THAT WE NEEDED TO GET THE, THE SYSTEM, YOU KNOW, BACK IN, IN CONTROL, PARTICULARLY PRIOR TO OPENING A REGIONAL CONNECTOR, WHICH WOULD OPEN UP THE SYSTEM, UH, IN A, IN A BRAND NEW WAY. UH, SO THE DRUG FREE CAMPAIGN FOCUSED ON, UH, NOT ONLY, UH, YOU KNOW, ENSURING THAT THERE WAS, UH, THE UNDERSTANDING THAT DRUG USE WAS NOT PERMITTED IN OUR SYSTEM, UH, BUT ALSO THAT TRESPASSING WAS NOT PERMITTED ON OUR SYSTEM. UH, ONE OF THE CHALLENGES THAT WE HAD THAT WAS UNIQUE TO THAT WINTER WAS THAT THAT WINTER ACTUALLY PUSHED A LOT OF DRUG USE AND, UM, YOU KNOW, INDIVIDUALS EXPERIENCING HOMELESSNESS INTO OUR SYSTEM TO, TO GET WARMTH. AND THAT'S BOTH INSIDE OF OUR STATIONS, BUT ALSO IN BACK OF HOUSE CRITICAL INFRASTRUCTURE AREAS. UH, THAT, UH, I THINK THERE'S A NEW STORE THAT CAME OUT A COUPLE MONTHS AGO, UH, OR ANCILLARY AREAS, YOU KNOW, THOSE ARE BACK OF HOUSE, UH, LOCATIONS, UH, THAT ACTUALLY HAVE CRITICAL CONTROLS FOR OUR SYSTEM, UH, FOR OUR UNDERGROUND RAIL. UH, SO WE HAD TO, TO REALLY HAVE A CONCENTRATED EFFORT, UH, WITH ALL OF OUR PARTNERS TO ADDRESS THAT. IN ADDITION, IN APRIL, UH, WE ADDED WHAT WE CALLED A SUPPLEMENTAL DEPLOYMENT, UH, TO KIND OF ADDRESS, UH, BOTH AN INCREASE OF CRIME ON THE SYSTEM IN ADDITION TO, YOU KNOW, THE DRUG USE AND A HOST OF OTHER THINGS. SO WITH THAT, UH, WE USED, UH, WE DID A UNIQUE POSTURE IN WHICH WE BROUGHT ON, UH, LA SHERIFFS, UH, INTO, UH, THE RED LINE, UH, FOR THE FIRST TIME. UH, THEY WERE POSITIONED AT, UH, JUNIOR STATION AND SEVENTH AND METRO, UH, AND REALLY HAD A, A FULL ON HOLISTIC LOOK AT, AT HOW WE CAN APPROACH IT BOTH FROM A, AN ENFORCEMENT STANDPOINT, BUT ALSO FROM A CARE-BASED SERVICES STANDPOINT. UH, AND I THINK THAT'S A GREAT LEAD INTO, UH, OUR MULTI-LAYERED APPROACH, UH, BECAUSE WHAT WE LEARNED DURING THAT TIME PERIOD IS WHAT WE'RE APPLYING NOW. UH, SO WE HAVE A VARIETY OF DIFFERENT SERVICES THAT ARE OUT THERE ON THE SYSTEM, AND I ALWAYS SAY ONE OF THE FEEDBACKS, UH, THAT WE RECEIVED WAS THE FACT THERE ARE SO MANY RESOURCES ON THE SYSTEM THAT, UH, OUR CUSTOMERS EVEN WERE CONFUSED AS TO WHAT'S, WHAT'S THE, THE PURPOSE OF ALL THESE THINGS BEING OUT THERE. UH, SO, UH, ALLOW ME JUST TO GIVE A, A BRIEF BREAKDOWN OF WHAT'S OUT THERE ON, ON THE SYSTEM RIGHT NOW. UH, SO I'D BE REMISS NOT TO MENTION THE TRANS AMBASSADORS FIRST, BECAUSE THEY'RE PROBABLY THE MOST PROMOTED, PARTICULARLY THIS YEAR. UH, AND REALLY WHEN WE LOOK AT THOSE, UH, IT'S A FRIENDLY FACE, UH, FOR METRO, UH, TO AID IN THE CUSTOMER EXPERIENCE, UH, OF OUR WRITERS, YOU KNOW, AND, AND OBVIOUSLY OUR EMPLOYEES AS WELL, BUT MOSTLY FOR OUR PATRONS, YOU KNOW, AND WHAT THEY, THEY SERVE A COUPLE OF DIFFERENT, UH, YOU KNOW, I THINK USE CASES, UH, FOR ONE, YOU KNOW, BEING THAT WAY FI YOU KNOW, WAY FINDING, YOU KNOW, HELP HELPING FOLKS, YOU KNOW, REALLY UNDERSTAND WHERE TO GO, UH, IN THE SYSTEM, FIND THE RIGHT RESOURCES, HELPING THEM, YOU KNOW, GET YOU TAP CARDS, YOU KNOW, EDUCATE 'EM, ANY SERVICES THAT THAT MIGHT BE AVAILABLE, ASSISTING ELDERLY, YOU KNOW, THEY, THEY GET FROM ONE AREA TO ANOTHER, UH, VERY GOOD FRIENDLY RESOURCE, AND WE'VE GOT A LOT OF POSITIVE FEEDBACK THERE, AND IT REALLY HELPS BRING A, A NEW ENERGY, I THINK, TO THE SYSTEM. UH, AND, UH, PART OF THAT IS RECOGNIZING THAT FOR OUR PATRONS, YOU KNOW, SOMETIMES JUST A PRESENCE AND A FRIENDLY FACE IS WHAT MAKES THEM FEEL SAFE, AS OPPOSED TO A LAW ENFORCEMENT OFFICER OR A SECURITY RESOURCE OR TRADITIONAL SECURITY RESOURCE. UM, THERE'S ABOUT 325 OF THEM, UH, ON THE SYSTEM RIGHT NOW. UM, AND MOST RECENTLY, UH, THEY, THERE WAS A, A MOVEMENT BY THE BOARD OR APPROVAL TO BRING THAT IN-HOUSE. UH, SO BEFORE THAT WAS A CONTRACT. UH, SO WE WILL BE MAKING THAT TRANSITION. UH, THE OTHER CRITICAL ELEMENT OF TRANSIT AMBASSADORS IS THAT THEY ARE A EYE, UH, AN ADDITIONAL EYE FOR BOTH OUR SECURITY SIDE, UH, BUT ALSO FOR OUR FACILITIES AND MAINTENANCE FOLKS AS WELL. UH, THEY'RE SPREAD THROUGHOUT THE SYSTEM, SO IF THEY CAN QUICKLY [00:20:01] IDENTIFY THINGS SUCH AS ESCALATORS, BEING DOWN, ELEVATOR ISSUES, CLEANLINESS ISSUES, UH, AND FOR US, UH, SECURITY ISSUES AS WELL, UH, AND HAVING THAT ADDITIONAL EYES BECAUSE WE HAVE A VERY VAST SYSTEM. UH, SO HAVING THOSE ADDITIONAL EYES OUT THERE IN THE SYSTEM REALLY AIDS US IN, IN MULTITUDE OF WAYS. UM, AND THEN WE HAVE OUR, OUR COMMUNITY PARTNERSHIPS AND HOMELESS AND OUTREACH SERVICES. AND I'LL BRIEFLY PAUSE AND ALLOW CRAIG TO WEIGH IN ON WHAT THAT LOOKS LIKE FOR METRO. SURE. UM, THANK YOU. CRAIG JOYCE, DEPUTY EXECUTIVE OFFICER OF HOMELESS INITIATIVES. THANKS FOR HAVING US TODAY. UM, OUR HOMELESS OUTREACH TEAMS ARE CALLED MULTIDISCIPLINARY OUTREACH TEAMS. THEY'RE CONTRACTED THROUGH THE DEPARTMENT OF HEALTH SERVICES. THEY'RE, UM, THEY'RE CONSISTING OF CASE MANAGEMENT, OUTREACH WORK, MENTAL HEALTH SPECIALISTS, SUBSTANCE USE SPECIALISTS. SOME HAVE MEDICAL ASSISTANCE THROUGH NURSING. AND, UM, THEY'RE OPERATED BY SIX DIFFERENT, UH, NONPROFIT AGENCIES THROUGHOUT THE COUNTY, UH, ALL OF WHOM ARE, UM, WELL-VERSED IN WORKING WITH THE HOMELESS POPULATION. SO WE WORK CLOSELY WITH OUR PARTNERS, UH, IN ROB'S TEAM, THE AMBASSADORS ESSENTIALLY TAKING A, UM, YOU KNOW, WRAPAROUND APPROACH TO SUPPORTING THE FOLKS WHO ARE SHELTERING ON OUR SYSTEM. UM, OUR FOLKS ARE FOCUSED ON CONNECTING THESE PEOPLE WITH, UH, HOUSING RESOURCES, BUT AT THE END OF THE DAY, MEETING THEM WHERE THEY'RE AT. SO IF THEY NEED, YOU KNOW, SOME WARM CLOTHES, UH, YOU KNOW, SOME FOOD, UM, WHAT, WHATEVER IT MIGHT BE, THEY'LL PROVIDE THAT. BUT ESSENTIALLY FOCUSED ON BUILDING THE RELATIONSHIPS THAT LEAD THEM TO PERMANENT HOUSING. UM, LAST YEAR WE HAD A GOAL OF PLACING 250 INDIVIDUALS INTO HOUSING. WE ENDED UP, UM, EXCEEDING THAT GOAL BY QUITE A BIT AND PLACED OVER 580 INDIVIDUALS FROM THE SYSTEM INTO HOUSING. AND SO, UH, WE, WE'VE SEEN A GREAT, UM, DEAL OF WORK DONE BY THESE AMAZING AGENCIES THAT WE PARTNER WITH. AND, UM, YOU KNOW, WE HOPE TO EXCEED OUR GOAL FOR THIS YEAR, WHICH IS ACTUALLY 900 PLACEMENTS. SO IT'S A LITTLE BIT ABOUT, UM, WHAT WE'RE DOING, BUT HAPPY TO ANSWER ANY QUESTIONS AT THE CONCLUSION. AND I'LL RESUME, UH, MY SEGMENT THAT JUST TALK ABOUT THE MORE TRADITIONAL SEGMENTS OF SECURITY. UH, SO FOR US, THAT'S SPLIT IN THREE DIFFERENT WAYS. UH, SO WE HAVE OUR LAW ENFORCEMENT CONTRACTS, UH, AND THAT'S WITH LAPD, UH, UH, LONG BEACH AND LA SHERIFFS, UH, ALL WITH, UH, DIFFERENT RESPONSIBILITIES ACROSS OUR SYSTEM. UH, BUT THEN WE ALSO HAVE, UH, OUR, UM, METRO TRANSIT SECURITY OFFICERS, UH, THEY ARE THE ONE RESOURCE, UH, THAT'S RESPONSIBLE FOR ENFORCING CODE OF CONDUCT, UH, AND FAIR COMPLIANCE ON THE SYSTEM. UH, AND THEN LASTLY, OUR CONTRACT SECURITY, OR WE CALL THEM OUR INFRASTRUCTURE PROTECTION SERVICES. UH, SO THEY'RE ASSIGNED TO PROTECT OUR, OUR INFRASTRUCTURE, UH, THE ANCILLARY AREAS I TALKED ABOUT EARLIER. UH, OUR, UH, BUS, UH, AND RAIL YARDS, YOU KNOW, ANY OTHER INFRASTRUCTURE THAT'S, UH, AROUND, THAT'S OWNED BY METRO. UH, WE HAVE CONTRACT SECURITY SERVICES, UH, ASSIGNED TO SUPPORT THOSE, AND THOSE ARE BOTH ARMED AND UNARMED, UH, RESOURCES. NEXT SLIDE. ALRIGHT, SO NOW THAT WE'VE TALKED ABOUT THE, UH, THE MULTI-LAYER, AND IT REALLY KIND OF BROKEN DOWN THAT, WHAT WE SAW IN THAT, UH, AS OF JULY, WE, WE LAUNCHED, UH, WHAT WE CALL LIKE THE FULL ON MULTI-LAYER PLAN DEPLOYMENT, BUT TRULY IT'S OUR NEW POSTURE. UH, THE FIRST HALF OF THIS YEAR WAS SPENT, UH, DOING A VARIETY OF DIFFERENT INITIATIVES, UH, AND CAMPAIGNS, UH, TO, TO BETTER GET, UH, UH, OUR HAND AROUND A CRIME AND ISSUES AROUND THE SYSTEM. AND OBVIOUSLY THERE'S STILL WORK TO DO, UH, BUT WE KNOW THAT THIS APPROACH HAS ACTUALLY BEEN, UH, VERY SUCCESSFUL, UH, THROUGHOUT THIS YEAR. UH, WHAT YOU'LL LOOK, UH, ON THIS GRAPH, UH, IS THAT THERE'S A LOT OF COMPARISONS BACK TO APRIL, AND I REALLY WANT TO, TO DETAIL AS TO WHY THAT IS. UH, SO IN APRIL IS WHEN WE LAUNCHED A SUPPLEMENTAL DEPLOYMENT, UH, WHEN WE HAD ENHANCED RESOURCES, UH, IN ALL OF OUR MULTILAYER TRYING TO ADDRESS ALL THE THINGS ON OUR SYSTEM, YOU KNOW, BOTH FROM A CARE-BASED SEGMENT, UH, FROM A PENAL CODE ENFORCEMENT, FROM A CODE OF CONDUCT ENFORCEMENT STANDPOINT, YOU KNOW, ALL THE THINGS. UM, WE SAW A SIGNIFICANT, UH, UH, SPIKE IN ARREST, UH, BECAUSE WE WERE HYPER-FOCUSED ON SOME OF THOSE NEGATIVE, UM, ACTIONS OR ILLICIT ACTIVITIES THAT ARE OCCURRING ON OUR SYSTEM. WE'VE MAINTAINED THAT SAME POSTURE AND TAKEN THAT SAME APPROACH AND APPLIED IT SYSTEM WIDE. UH, SO ALL OF THE ENERGY THAT WE HAD FOCUSED ON THE RED AND PURPLE LINE, UH, WHAT WE CAME OUT OF THE SUMMER WITH WAS LIKE, HEY, WE NEED TO APPLY THIS ACROSS THE SYSTEM, UH, AND ESTABLISH IT IN A WAY THAT MAKES SENSE. SO ONCE WE START SEEING THE OUTCOMES, IF WE HAVE THE SAME SET OF EYES, REALLY FOCUS AND ENGAGE IN WHAT WE KNOW AS THE PAIN POINTS, WE SHOULD STILL, WE SHOULD START TO SEE THAT GRADUAL DECREASE ACROSS THE SYSTEM AS FAR AS CRIMES AND ISSUES ON THE SYSTEM. UH, SO WHAT WE SAW WAS A SUBSTANTIAL DROP, UH, AGAIN, WITH THAT SAME LOOK IN MAY, YOU KNOW, GOING THROUGH THE SUMMER, UH, ON A LOT OF THE ISSUES THAT WE WANTED TO DETER, AGGRAVATED ASSAULT, ROBBERIES, YOU KNOW, THINGS THAT OBVIOUSLY WOULD DE DETRACT FROM OUR RIDERSHIP, FROM TRUSTING OUR SYSTEM. UH, WE ALSO WERE VERY FORTUNATE, UH, THAT [00:25:01] WE HAD, UH, SOME GREAT EVENTS TO REALLY SHOWCASE, UH, THE NEW SAFETY, YOU KNOW, OUTLOOK ON OUR SYSTEM IN PARTICULAR, UH, THAT, UH, TAYLOR SWIFT A STORE, UH, IS PROBABLY THE MOST, UH, PRONOUNCED, UH, THAT I COULD PROBABLY PULL FORWARD. AND REALLY, IT, IT INTRODUCED, UH, BOTH TOURIST, UH, AND OUR, AND, UH, OUR ANGELINOS, UH, TO A NEW LOOK ON THE SYSTEM THAT REALLY WAS EXCITING, YOU KNOW, OPEN IT UP AS A RESOURCE, UH, THAT, THAT FOLKS SHOULD CONSIDER, UH, PARTICULARLY TRYING TO MAKE THEIR TRANSIT OVER TO THE, THE SOFI STADIUM AREA. UH, THROUGHOUT THE SUMMER, UH, WE CONTINUE TO SEE A DECREASE IN CRIME ACROSS THE SYSTEM, UH, BOTH ON BUS AND RAIL. NOW, YOU'LL NOTICE IN SEPTEMBER, WHICH WILL BE, UH, UH, BRIEF THIS WEEK, UM, AT THE, UH, COMMITTEE MEETING, UH, THAT YOU SEE AN INCREASE, UH, ON THE SYSTEM. SO I CAN SPEAK TO THAT DIRECTLY. UH, THE ONE THING THAT WE'RE SEEING NOW IS A SIGNIFICANT DECREASE ON PART ONE CRIMES. UH, SO THOSE ARE THINGS SUCH AS ROBBERIES AND AGGRAVATED ASSAULTS, UH, WHICH IS A, A VERY, VERY GOOD THING. UH, WHAT WE ARE STILL SEEING, THOUGH, AND THIS IS, IT'S INTERESTING BECAUSE OF THE FIRST TIME AS METRO, WE'VE HAD THIS FULL ON POSTURE FOR THIS PERIOD OF YEAR. UH, SO WHAT WE'RE STARTING TO SEE IN, IN ITS PLACE IS A LOT OF TRESPASSING, UH, AND STILL A DRUG DE SYSTEM. WHY IS THAT? UH, WELL, GIVEN THAT WE ARE TRANSITIONING, UH, FROM SUMMER, UH, TO FALL TO WINTER, UH, THIS TIME LAST YEAR, WE KNEW THAT THERE WAS A LOT OF TRESPASSING ON THE SYSTEM, UH, FROM INDIVIDUALS WHO WERE USED TO, OR ONE, TRYING TO GET AWAY FROM THE COLD OR RAIN OR, AND THE BAD WEATHER. UH, BUT TWO, I ACTUALLY HAD ESTABLISHED A PATTERN DURING THE PANDEMIC OF UTILIZING OUR SYSTEM FOR PURPOSES OTHER THAN, UH, TRANSIT. SO NOW, UH, AND I CAN SPEAK TO THE, UH, THE TRESPASSING AND, UH, THE NARCOTICS, BECAUSE THE ONLY REASON WE WOULD HAVE THOSE IS BASED ON ARREST. UH, IN ORDER FOR US TO HAVE THAT, THAT'S TRULY AN, AN ARRESTABLE OFFENSE, YOU KNOW, SO THAT'S HOW WE SEE THOSE NUMBERS, AND THAT'S BOTH FROM THE EFFORTS WE'VE BEEN DOING IN OUR AUXILIARY AREAS, UH, ENSURING FOLKS ARE NOT GETTING BACK THERE. UH, BUT ALSO THAT INCREASED AWARENESS, UNDERSTANDING WHAT IS LIKELY TO HAPPEN AT THIS TIME OF YEAR AND BEING READY FOR THAT MOMENT AS OPPOSED TO REACTING FOR IT, YOU KNOW? AND I THINK THAT THE BIGGEST UNDERLYING, UH, NOTE THAT I COULD PUT ON HERE, UH, IS THE IDEA THAT WE'VE MOVED FROM THIS REACTIVE, UH, POSTURE TO A TRUE PROACTIVE POSTURE. WHEN WE TALK ABOUT THE MULTI-LAYER, UH, AS NOT JUST A BUNCH OF INDIVIDUAL RESOURCES OPERATING A SYSTEM, WE LITERALLY TALK WEEKLY, MULTIPLE TIMES PER WEEK, UH, ABOUT HOW, WHAT WE'RE SEEING ON A SYSTEM, WHAT THAT LOOKS LIKE FOR YOU. FOR INSTANCE, UH, TRANSIT AMBASSADORS WILL NOTE THAT THERE'S AN INCREASE ON PROPERTY CRIME AT A CERTAIN LOCATION, YOU KNOW, FROM THERE THAT WOULD GET PASSED TO OUR LAW ENFORCEMENT, YOU KNOW, OR TO OUR TRANSIT SECURITY OFFICERS TO BE ON THE LOOKOUT FOR THAT LEVEL OF ACTIVITY. UH, FROM THERE, WE CAN MOVE OUR RESOURCES AROUND AND ENGAGE ON ACTIVITY IN REAL TIME, AS OPPOSED TO WAITING FOR A NEGATIVE PRESS STORY OR ANYTHING LIKE THAT TO COME OUT. UH, SO IT'S REALLY BEEN BENEFICIAL FOR ALL OF OUR PARTNERS, UH, TO HAVE THAT LEVEL OF DIALOGUE AND DISCUSSION AND REALLY OPERATE AS PARTNERS, YOU KNOW, AND IT, I THINK THAT THEN, UH, IS A GOOD REFLECTION BACK TO THE PATRONS, UH, AND TO OUR EMPLOYEES KNOWING THAT THESE RESOURCES ARE OUT THERE AND ACTUALLY ARE EQUALLY ENGAGED, UH, WITH THE SAME GOAL OF IMPROVING THE SAFETY ON THE SYSTEM. UH, TWO LAST THINGS I I JUST WANTED TO HIGHLIGHT ONCE, PARTICULARLY TO LONG BEACH. UH, SO LONG BEACH HAS BEEN, UH, HISTORICALLY FOR US, A VERY LOW CRIME AREA, YOU KNOW, UM, YOU KNOW, I WOULD SAY AS FAR AS INCIDENTS ON THE SYSTEM, YOU KNOW, AT MOST, UM, AND TALKING TO OUR, OUR LAW ENFORCEMENT OFFICERS, WE HAVE A GREAT RELATIONSHIP WITH LONG BEACH PD, WHO'S BEEN PHENOMENAL FOR US. YOU KNOW, ONE OR TWO INCIDENTS, YOU KNOW, HAPPENING PER WEEK, UH, IS PRETTY SIGNIFICANT. UH, THERE WAS A PERIOD OF TIME OVER, UH, THE LAST MONTH IN WHICH THERE WAS LIKE TWO OR THREE WEEKS. THERE WAS NO INCIDENTS WHATSOEVER. UH, YOU KNOW, AGAIN, IT SPEAKS TO THE PARTNERSHIPS THAT WE'RE HAVING, UH, WITH THOSE, UH, AND JUST THE, THE COLLABORATION AND TEAMWORK, UH, THAT'S GOING ON. UH, BUT WE'RE JUST NOT STOPPING THERE. UH, I GUESS THE LAST POINT IS THAT WE'RE, WE'RE LOOKING FOR THE NEXT YEAR, UH, TO LOOK AT, UH, EMERGING OR OUR CURRENT NEXT GEN TECHNOLOGIES, IN PARTICULAR VIDEO ANALYTICS. UH, WHY, UH, BECAUSE THAT WHAT SHOULD ALLOW US TO IDENTIFY SAFETY AND SECURITY ISSUES ON THE SYSTEMS, ON THE PLATFORMS, AND FOR US TO BE ABLE TO ADDRESS THAT IN A QUICKER FASHION, AS OPPOSED TO WAITING FOR A CALL, KNOWING THAT SOMEONE'S LAYING ON A PLATFORM FOR AN EXTENDED PERIOD OF TIME OR CROSSING OVER TO AREAS THEY SHOULDN'T BE, UH, AND BE ABLE TO GET THOSE RESOURCES THERE, UH, AT THE RIGHT MOMENT. UM, AND I GUESS I, I LIED. IT WASN'T REALLY A, A SECOND. THERE'S A THIRD ONE. UH, AT THE END OF 2024, UH, WE ARE OPENING OUR EMERGENCY SECURITY OPERATION CENTER. IT'S CALLED THE ESOC. UH, IT'S GONNA BE THE FIRST OF ITS KIND, UH, TRANSIT FUSION CENTER. UH, WHAT'S THIS GOING TO HAVE? IT IS GONNA HAVE OUR SECURITY OPERATIONS CENTER AND OUR EMERGENCY OPERATIONS CENTER UNDERNEATH ONE ROOF, UH, WITH THIS SPACE TO HAVE REPRESENTATIVES FROM BOTH OUR LAW ENFORCEMENT PARTNERS, UH, AND OTHER ASPECTS OF OUR MULTILAYER TO BE ABLE TO WORK OUT OF THERE. UH, AND THE IDEA IS THAT CENTER, UH, CAN SCALE TO ADDRESS ALL THREATS, ALL HAZARDS, SO DAY-TO-DAY METRO OPERATIONS, UH, BUT THEN LARGE SCALE EVENTS, UH, WITH THE IDEA OF, OF THAT BEING A HUB, UH, AS WE PREPARE [00:30:01] FOR THE WORLD CUP, UH, POTENTIALLY A SUPER BOWL COMING BACK, UH, AND FOR SURE THE 2028 OLYMPICS. NEXT SLIDE. WOW. UM, I'M SO GLAD WE ASKED YOU TO COME AND PRESENT THIS TIME BECAUSE THERE WAS A LOT OF CONCERN BECAUSE OF WHAT YOU DID SHARE. AND, UM, THIS IS, IT'S BEEN, IT'S GREAT TO HEAR THAT IT'S REALLY, YOU'VE ALL REALLY TAKEN A, JUST, I THINK, THOUGHTFUL AND INTERDEPARTMENTAL AND PARTNERSHIP APPROACH, UH, TO BEING PROACTIVE IN HOW WE ARE ADDRESSING THINGS, KNOWING WHAT TO ANTICIPATE. 'CAUSE IMMEDIATELY WHAT YOU READ MY MIND, I WAS THINKING, WELL, HOW ARE WE GONNA PREVENT WHAT HAPPENED LAST YEAR FROM HAPPENING THIS YEAR? AND I THINK BEING PROACTIVE IS ALWAYS, OR, AND, AND, AND APPRECIATE THIS CARE APPROACH BEYOND THEN JUST OUR PUNITIVE ENFORCEMENT. BECAUSE REALLY A LOT OF THE CHALLENGES WE FACE ARE, AS WE HAVE SEEN THROUGHOUT OUR CITY AND STATE AND NATION, IS OUR UNHOUSED CHALLENGES THAT COMES WITH A VARIETY OF OTHER NEEDS THAT ONE DEPARTMENT ALONE CAN'T ADDRESS. SO I APPRECIATE EXPANDING IT TO BRING IN ALL THE PEOPLE WHO WOULD BE EXPERT IN A VARIETY OF, UM, TRANSITIONING THE CARE. SO, SORRY. UM, MR. JOYCE, I CALLED YOU JOYCE GREG INSTEAD OF GREG JOYCE. AND THANK YOU MR. GUM FOR THE PRESENTATION. UM, I JUST HAD ONE QUESTION AROUND, UM, SAFETY, AND THEN I'M GONNA HAND IT OVER TO VICE CHAIR. UM, KER IS, UM, AROUND, I THINK, UM, IT'S GREAT TO HEAR ALSO ABOUT ALL THE WAYS WE'RE ADDRESSING, UM, THE RIDERSHIP, AND THAT'S WHAT WE HAD ASKED FOR. BUT I WAS ALSO WONDERING ON THE WORKER'S SIDE, BECAUSE THEY HAVE ALSO FACED THIS ON, UM, BEING ON A WORKING CONDITION, AND, UM, IS THERE, COULD YOU PROVIDE COMMENTS OR IS THERE A PROGRAM TO MAKE SURE THAT THEY'RE PROTECTED TOO? ESPECIALLY WHEN WE HAD HEARD, YOU KNOW, THEY WERE WORKING DURING COVID PERIODS TO NOW ALL OF THESE OTHER SAFETY ISSUES THAT'S COME UP. THANK YOU. THANK YOU. ABSOLUTELY. UH, SO, UH, I GUESS SPEAK TO THAT DIRECTLY FROM A COUPLE OF DIFFERENT LENSES. UH, SO OVER THE PAST, UH, I WOULD SAY SIX MONTHS, YOU KNOW, I'VE BEEN DIRECTLY ENGAGED WITH A VARIETY OF DIFFERENT EMPLOYEES THAT WE HAVE ON THE SYSTEM. YOU KNOW, SOME WORK BACK OF HOUSE. UH, SO THAT'S REALLY PUSHED OFF US ON THE ANCILLARY EFFORTS, UH, BECAUSE UNFORTUNATELY, UH, YOU KNOW, IT'S JUST NOT UNHOUSED WHO ARE GOING BACK IN THOSE AREAS. UH, OFTENTIMES THAT WE FOUND WERE FOLKS WITH SOME SIGNIFICANT, UH, FELONIES OR WARRANTS, UH, FROM OTHER STATES. UH, SO WE'VE HAD TO, TO WORK FOR LAW ENFORCEMENT PARTNERS TO GET THOSE INDIVIDUALS IDENTIFIED, REMOVED FROM THE SYSTEM, AND THEN HOPEFULLY PROCESS THROUGH THE SY THROUGH THE LAW SYSTEM. UH, FROM THERE, UM, YOU KNOW, SOME OF THE OTHER ISSUES, A BUS OPERATOR, ASSAULTS, YOU KNOW, CONTINUE TO BE A, A SIGNIFICANT ISSUE FOR US. UM, THANKFULLY A MAJORITY OF THOSE INCIDENTS ARE NOT LIKE AGGRAVATED ASSAULTS, UH, BUT THERE'S STILL UNFORTUNATE INCIDENTS, YOU KNOW, SO SOMEONE BEING SPIT ON, UH, OR SOMEONE THROWING A DRINK, YOU KNOW, AS A A, A PATRON'S LEAVING A A A BUS, UH, IS NOT A SITUATION THAT WE LIKES. SO WE'RE BEEN EXPLORING AND WORKING ON IMPLEMENTING NEW BUS BARRIERS, UH, BECAUSE, 'CAUSE RIGHT NOW THERE IS VERY MUCH STILL ACCESSIBILITY, UH, AND, YOU KNOW, THE ACCESS TO THE EMPLOYEES IS, IS STILL A RISK FOR US, YOU KNOW, AND, AND WE ARE WORKING TO MAKE SURE THAT, YOU KNOW, THOSE BARRIERS DON'T PROVIDE, YOU KNOW, SOME UNINTENDED CONSEQUENCES LIKE GLARE THAT MAKES IT UNSAFE. OTHER THINGS SUCH AS THAT. SO, UH, EARLIER THIS YEAR, UM, WE WERE INTRODUCING OUR PILOTING, UH, A COUPLE OF DIFFERENT OPTIONS, UH, AND WITH THE IDEA OVER THE NEXT YEAR OR SO, IMPLEMENTING THOSE, UH, AS A SOLUTION, I THINK THAT WILL ACTUALLY HELP WITH THE MAJORITY OF THE CIRCUMSTANCES YOU HAVE THERE. UH, WE'RE ALSO PUSHING DEESCALATION TRAINING, UH, AND THAT'S ON ALL FRONTS. UM, YOU KNOW, ANY FRONTLINE STAFF, UH, THAT CLEARLY HAVE THE OPPORTUNITY TO ENGAGE WITH PATRON, WHO MIGHT BE, UM, YOU KNOW, AGITATED IN SOME WAY, SHAPE OR FORM, OR GOING THROUGH SOME TYPE OF MENTAL HEALTH CRISIS OR WHATNOT. SO WE'RE TRYING TO EDUCATE OUR EMPLOYEES OF HOW TO PROTECT THEMSELVES AS WELL. BUT THEN ALSO LOOKING AT IT FROM A HOLISTIC STANDPOINT. SO THERE'S A COUPLE OF PROGRAMS WE ARE, WE'RE PUSHING OUT THIS YEAR. ONE, WE'VE BEEN, I WOULD SAY, LEVELING UP OUR SECURITY OPERATIONS CENTER. UH, SO IT CAN BE, UH, THAT ALL, UH, SECURITY HUB, UH, FOR OUR EMPLOYEES TO REACH OUT TO AND MAKE SURE THEY HAVE THE RIGHT RESOURCES. UH, WE'RE ALSO BUILDING UP, UH, KIND OF THE EDUCATION PROGRAM, UH, OF WHAT SECURITY MEANS TO EACH METRO EMPLOYEE, UH, BECAUSE I THINK DURING THE PANDEMIC, UH, THERE'S, THERE'S SOME KIND OF LOOSE UNDERSTANDING OF WHAT WAS GOING ON. UH, YOU KNOW, WE HAD SOME TURNOVER, I THINK, ON ASSISTANT SECURITY AND LAW ENFORCEMENT SIDE. WE DON'T HAVE THAT ANYMORE. UH, SO NOW WE'RE IN A POSITION TO REALLY LOCK IN, UH, AND GET THAT STUFF KIND OF LEVELED UP. AND I WOULD SAY THE, THE OTHER ASPECT OF THAT IS WHAT THE EMERGENCY SECURITY OPERATIONS CENTER, YOU KNOW, HAVING THAT AS A, A NEXT, UH, I, I THINK NEXT TIER HUB, UH, IS GONNA REALLY HELP US DRIVE THE MESSAGE THAT, HEY, IF YOU NEED SOMETHING OR THERE'S A SECURITY ISSUE, HERE'S HOW YOU CONTACT SECURITY IS AVAILABLE TO [00:35:01] YOU 24 7. YOU KNOW, AND I GUESS MORE EDUCATING, UH, WAYS FOR OUR EMPLOYEES TO, UH, NOT PUT THEMSELVES IN, IN A BAD POSITION TOO. SO THERE'S AN EMPLOYEE ASSAULT TASK FORCE THAT'S ALSO OUT THERE, UH, AND WE'RE BUILDING OUT, UH, WORKFLOWS, PROCESSES, EDUCATION PIECES, UH, TO TRY TO APPROACH IT FROM AS HOLISTIC OF A, AS A, A WAY AS POSSIBLE. RECOGNIZING IT'S, IT'S VERY DYNAMIC. UH, AND I WILL SAY THE, UH, THE WAY THAT, THAT, THAT FOLKS INTERACT NOW, UH, IT'S DIFFERENT, UH, POST PANDEMIC, UH, THAN IT WAS PRE PANDEMIC IN A LOT OF WAYS, YOU KNOW, I GUESS TO BE MORE PRESCRIPTIVE. UH, YOU SEE, UH, I THINK SITUATIONS ESCALATE A LOT FASTER NOW, UM, BETWEEN INDIVIDUALS. AND WE SAW, UH, PRIOR TO THIS, AND I, I CAN SPEAK NOT JUST FROM THE METRO SIDE, UH, BEFORE THIS JOB, I WAS AT THE NATIONAL FOOTBALL LEAGUE, YOU KNOW, AND I RAN THEIR GLOBAL SECURITY OPERATIONS CENTER, AND WE SAW THAT, YOU KNOW, POST PANDEMIC WHEN FANS WERE BACK IN THE STANDS. IT WAS CRAZY FOR LIKE THE FIRST MONTH OR FIRST YEAR AND A HALF UNTIL YOU REEDUCATED, UH, THE, THE FANS ON WHAT THE EXPECTATIONS WERE, YOU KNOW? SO IT'S INTERESTING TO SEE SIMILAR CHALLENGES HERE IN METRO, AND IT'S SOMETHING WE TAKE VERY SERIOUSLY. YOU, I REALLY APPRECIATE THAT RESPONSE IN THE HOLISTIC APPROACH BECAUSE I THINK JUST LIKE THE CITY, WE CARE A LOT ABOUT, UM, AND PRIORITIZE OUR STAFF SAFETY. AND I THINK THAT METRO DOES TOO. AND I THINK THAT AT A TIME WHERE, UM, WE'RE ALL HAVING CHALLENGES IN RECRUITING AND RETAINING, UM, PUBLIC STAFF, UM, I WANNA MAKE SURE THAT WE DO PRIORITIZE THAT AS THE FIRST AND FOREFRONT, ESPECIALLY IF WE'RE INCREASING THE FREQUENCY. UM, AND ALSO ENSURING THAT WE'RE MAKING IT ACCESSIBLE AS WELL TO WRITERS OR PATRONS. SO I'M GONNA HAND IT OVER TO VICE, UM, CHAIR KERR. GREAT. THANK YOU ALL FOR BEING HERE. UM, I DON'T KNOW THAT I HAVE TOO MANY MORE SPECIFIC QUESTIONS, UH, BUT WANTED TO THANK YOU FOR THE GOOD WORK THAT YOU'VE PUT IN. UM, CLEARLY YOU HAVE HEARD PEOPLE'S CONCERNS OVER THE LAST COUPLE OF YEARS AND ARE ADDRESSING THEM AND NOT SHYING AWAY FROM THE AREAS ON WHICH YOU STILL NEED TO IMPROVE, UM, ESPECIALLY IN THE AREAS OF PARTNERSHIP AND ACCESSIBILITY FOR FOLKS. AND, UM, I REALLY APPRECIATED THAT YOU CALLED OUT AND THAT YOU ASKED THE QUESTION OF HOW WOMEN, UM, PERCEIVE PUBLIC TRANSIT AND HOW WE TRAVEL IN SPACES, EVEN INFRASTRUCTURE IN CITIES, HOW WOMEN OPERATE IN THOSE SPACES CAN BE VERY DIFFERENT. SO I APPRECIATE THAT HEIGHTENED AWARENESS. UM, YOUR TRANSIT AMBASSADORS. JUST A, A QUICK QUESTION IN TERMS OF BEING MULTILINGUAL, OBVIOUSLY LOTS OF DIFFERENT LANGUAGES SPOKEN THROUGHOUT THE REGION, AND WONDERING, UH, WHAT PERCENTAGE OF YOUR AMBASSADORS, UH, ARE MULTILINGUAL OR BILINGUAL IN SOME LANGUAGE. WE MAY NEED TO CIRCLE BACK WITH STAFF ON THAT EXACT PERCENTAGE, BUT WE WILL TAKE THAT AS HOMEWORK FROM TODAY AND GET AND GET BACK TO YOU. OKAY, GREAT. UM, AND, UH, I INTEND ON HOPPING ON THE METRO TOMORROW. I HAVE A MEETING UP, UH, NEXT TO UNION STATION, AND I'M SO GRATEFUL TO BE ABLE TO RIDE STRAIGHT THROUGH TO UNION STATION, ESPECIALLY WITH THE CURRENT SITUATION WITH THE 10. BUT, UH, WE WERE GONNA RIDE THE TRAIN ANYWAY. MY DAUGHTER ACTUALLY IS A YOUNG ADULT, IS EXCLUSIVELY A TRANSIT RIDER AND WAS IN LA UH, SHE TOOK THE METRO UP AND TWO DIFFERENT BUS LINES TO GO TO, UH, THE ACADEMY MUSEUM, I BELIEVE. UM, AND HER COMMENT TO ME, 'CAUSE SHE'LL ALWAYS COME BACK AND REPORT BACK ON TRANSIT TYPE ISSUES, IS THE BUSES WERE REALLY FULL. THEY NEED TO ADD MORE BUSES. THE LINES SEEM VERY FULL, WHICH I THINK IS IN LINE WITH SOME OF THE NUMBERS YOU SAID AT, YOU'RE AT 92% OF YOUR PREVIOUS RIDERSHIP. SO, UM, I'M CURIOUS IN YOUR TRENDS ON DEMOGRAPHICS, I KNOW, UH, YOU SAID THE STUDENT WAS AN, THE STUDENT INCREASE WAS AN ANTICIPATED INCREASE. UM, SO GLAD YOU'RE CONNECTING FOLKS TO TRANSIT AS THEY ACCESS OTHER RESOURCES WITH THE LIFE PROGRAM. ARE YOU SEEING ANY OTHER TRENDS IN YOUR DEMOGRAPHICS THAT ARE SURPRISING TO YOU IN TERMS OF WHO'S RIDING? ARE YOUNGER FOLKS RIDING MORE OFTEN, ARE OLDER FOLKS RIDING? UM, BUT AS YOU'VE LOOKED AT THAT DATA, HAS THERE BEEN ANYTHING THAT'S BEEN SURPRISING OR IS GONNA, UM, HELP INFORM, UM, SOME CONTINUED INNOVATION FOR METRO? I'LL TALK ON THAT, AND THEN IF ANYONE ELSE WANTS TO JUMP IN, YOU KNOW, I, I THINK BROADLY WE'RE EXCITED TO WELCOME PEOPLE BACK TO THE SYSTEM, RIGHT? AND I THINK YOU DID A NICE JOB, ROBERT, ABOUT TALKING ABOUT THE TAYLOR SWIFT CONCERT, RIGHT? AND HOW WE'RE LOOKING AT SOME OF THOSE LARGE SCALE EVENTS SO THAT WE HAVE KIND OF OUR TYPICAL RIDERS WHO DO FALL DOWN KIND OF ON THAT BELOW THE POVERTY LINE. AND THAT IS SORT OF THE BULK OF OUR RIDERS, ESPECIALLY ON OUR BUS SYSTEM, WHERE WE HAVE A CITY LIKE LONG BEACH WHERE YOU MAY HAVE HAD A LOT OF OFFICE WORKERS GOING INTO DOWNTOWN WHO ARE STILL HERE, RIGHT? THAT IS, THAT IS SHIFTING. UM, I KNOW, AND WE'RE HEARING ALL DIFFERENT STORIES, RIGHT, ABOUT PEOPLE TRYING TO GET FOLKS BACK IN THE OFFICE AND WHAT THAT LOOKS LIKE AND CHANGING FROM HYBRID TO ONE DAY TO THREE DAYS. SO I THINK THAT'S SOMETHING THAT'S STILL, I'M GONNA CALL US POST PANDEMIC, BUT IT'S STILL EVOLVING, RIGHT? AND HERE WE HAVE SOMETHING LIKE THIS, YOU KNOW, SITUATION ON THE I 10 WHERE PEOPLE ARE BEING TOLD TO WORK FROM HOME, BUT SOME PEOPLE CAN'T. AND SO WE KNOW ALWAYS THAT OUR TRANSIT SYSTEM IS THERE TO SERVE THOSE WHO DON'T HAVE OTHER OPTIONS, WHETHER THEY'RE FRONTLINE EMPLOYEES, WHETHER THEY'RE OUR OWN EMPLOYEES, SECURITY STAFF, [00:40:01] PEOPLE WHO HAVE TO GO TO THEIR HOSPITALS, THEIR PLACES OF WORK. WE'RE ALWAYS HERE FOR THOSE PEOPLE. AND THEN WE HOPE TO, THROUGH OUR CUSTOMER EXPERIENCE PLAN, ATTRACT SOME OF THOSE RIDER, AND ESPECIALLY WITH STUDENTS AND YOUNG PEOPLE. AND I LOVE THE STORY ABOUT YOUR DAUGHTER. UH, YOU KNOW, THAT'S WHERE WE'RE TRYING TO BUILD THOSE HABITS, RIGHT? WE'RE TRYING TO INCENTIVIZE TRANSIT WHEN THEY'RE STILL IN SCHOOL ALL THE WAY UP THROUGH 22, ALL THE WAY UP THROUGH COMMUNITY COLLEGE OR THEIR COLLEGE. SO HOPEFULLY WE ARE MAKING THOSE LIFELONG RIDERS. SO THAT'S KIND OF THE BROAD TRENDS I COULD SPEAK TO. IF ANYBODY WANTS TO ADD ANYTHING ELSE, I'LL ADD THIS A A LITTLE BIT. UH, SO ONE OF THE THINGS THAT WE'RE KIND OF FORECASTING THAT, THAT COULD AND WILL BE LIKELY A GAME CHANGER IS THE AIRPORT CONNECTOR. UM, YOU KNOW, I KNOW THAT THE TIMELINES IS, IS SHIFTING A LITTLE BIT AS FAR AS WHEN THAT'S GONNA BE AVAILABLE. UH, BUT I'LL TELL YOU FROM THE SECURITY SIDE, YOU KNOW, WE'VE LOOKED AT THAT FACILITY A A NUMBER OF TIMES, UH, AND IT'S TRULY GONNA BE A GAME CHANGER, YOU KNOW, BOTH FROM, UH, THE, UH, HOW FOLKS MOVE ACROSS THE SYSTEM FROM OUR TOURISM, UH, THAT COMES THROUGH, UH, BUT ALSO FROM, UH, HOW RIDERS ACCESS THE SYSTEM AND MAKE CHOICES AS TO HOW THEY WANT TO GET TO AND FROM THE AIRPORT. UM, YOU KNOW, BOTTOM LINE, IF YOU REALLY LOOK AT HOW IT'S POSITIONED, UH, A MAJORITY OF FOLKS COMING INTO THE AIRPORT ARE GONNA TOUCH METRO PROPERTY, UH, THE MOMENT THAT THEY GET OUT OF THE AIRPORT. AND THAT'S GONNA BE A GAME CHANGER. WHETHER THEY'RE TRYING TO GO TO GET A RENTAL CAR, UH, OR WANT TO TRANSIT AND, AND NOT PAY THE, THE EXPENSES FOR UBER OR FOR PARKING, UH, IN THOSE AREAS, IT'S REALLY GONNA BE A, A UNIQUE RESOURCE THAT'S A GAME CHANGER. WHEN YOU THINK ABOUT THE, THE LEVEL OF EVENTS THAT ARE COMING THIS WAY, UH, JUST A COUPLE YEARS RIGHT AFTER THAT. I MEAN, IF THE WORLD CUP STILL COMES THIS WAY, THAT'S JUST A YEAR OR SO LATER AFTER THE AIRPORT PEOPLE MOVER, THAT MEANS ANY MAJOR EVENT THAT'S BRINGING SIGNIFICANT TOURISM INTO THE AREA, UH, IS IT GONNA BECOME A METRO EVENT? UH, AND THAT'S GONNA REALLY CHANGE HOW FOLKS MOVE IN THE SYSTEM, UH, AND LIKELY WHAT MIGHT CHANGE HOW, UH, THE DIFFERENT AREAS OF THE SYSTEM THAT RIDERS ARE EXPOSED TO, YOU KNOW, UH, THAT'S DIFFERENT FROM TODAY. UH, SO IT'S, IT'S, IT'S INTERESTING TO KIND OF LOOK AT WHERE WE'RE AT BECAUSE, YOU KNOW, ALL THE EFFORTS ON THE SECURITY SIDE, ON THE RIDERSHIP SIDE, I THINK TELL AN AMAZING STORY BECAUSE IT GETS US READY FOR, UH, THAT NEXT KIND OF LEAP. UH, AND ONCE WE GET ALL THESE MAJOR EVENTS COMING THROUGH, IT'S REALLY GONNA CHANGE A LOT OF THINGS IN WAYS THAT WE PROBABLY DON'T UNDERSTAND RIGHT NOW. UH, BUT, BUT ONLY CAN ONLY FORECAST THINKING, UH, AHEAD. GREAT. THANK YOU COUNCIL MEMBER AUSTIN. THANK YOU. AND I WANT TO THANK YOU ALL FOR THE GREAT PRESENTATION. I LEARNED A LOT OF GOOD INFORMATION TODAY. UM, I WANTED TO, UM, JUST SAY ALSO CONGRATULATIONS TO, TO METRO AND ALL OF THE, THE HARD WORK GOING INTO RECOVERY AFTER THE PANDEMIC. UH, THE, THE INFORMATION ILLUSTRATED TODAY JUST SHOWS THAT, YOU KNOW, ALL INDICATORS ARE THAT WE'RE MOVING UP AND DEFINITELY IN THE RIGHT DIRECTION, UM, WITH, WITH RIDERSHIP. UM, AND THAT'S REALLY IMPORTANT. I, I, I WOULD LOVE TO LEARN MORE ABOUT LIKE, THE GO PASS PROGRAM AND, AND THE LIFE PROGRAMS. I MEAN, 12% OF THE, IS THAT THE GROWTH OR OVERALL RIDERSHIP? DO YOU MIND GOING BACK TO THAT SLIDE IN THE DECK BACK? CAN YOU TAKE IT BACK? DOES IT GO BACK ALMOST? THERE WE GO. OKAY. UM, OKAY. 45. YEAH. SO, SO THERE IT IS AGAIN. RIGHT? SO THE BLUE IS THE GO PAST BOARDINGS AND THE CHANGE FROM 2022 TO 2023. WE CONTINUE TO BE OUT ON THE SYSTEM PROMOTING IT. WE WELCOME LONG BEACH, YOU KNOW, HELP US, YOU KNOW, HELP US GET THE WORD OUT. IF THERE ARE EVENTS THAT YOU HAVE WHERE WE CAN COME ENROLL STUDENTS, UM, WHO MIGHT NOT KNOW ABOUT IT, PLEASE LET US KNOW. UM, SIMILARLY WITH THE LIFE PROGRAM, IF THERE ARE EVENTS THAT YOU THINK WOULD BE A GOOD PLACE FOR US TO CAPTURE ENROLLEES, WE'RE HAPPY TO KIND OF COME OUT AND TABLE AT THOSE. AND SO WE DO A LOT OF OUTREACH OUT ON THE GROUND, SO LARGE COUNTYWIDE ACTIVITIES. AND SO THAT'S A PLACE WHERE WE'RE ALWAYS HAPPY TO BRING OUR FOLKS AND HELP GET, UM, FOLKS ENROLLED. AND THEN YOU CAN KIND OF SEE THE TOTALITY. THERE IS THE 12.2% OF ALL BOARDINGS ON OUR SYSTEM. PEOPLE WERE USING EITHER THAT GO PASS OR THAT LIFE PROGRAM TO RIDE THE SYSTEM. AND, AND SO I, I GUESS I'M INTERESTED TO KNOW, YOU KNOW, HOW IS, HOW IS THIS BEING SUSTAINED? IS IT, IS THIS ONE TIME ONGOING FUNDING THAT, THAT, THAT, UH, ALLOWS FOR, FOR THESE PROGRAMS TO, TO BE IN PLACE? YOU KNOW, IT'S A COMMITMENT FROM OUR BOARD. I DON'T HAVE OUR BUDGET FOLKS HERE. I DON'T KNOW. YEAH, WE, THAT MAY, I'M WRITING THAT DOWN AS A HOMEWORK AS WELL TO GET THE FUNDING FOR THAT. BUT, UM, CERTAINLY SOME OF THESE ARE OUR DEEP ROOTED COMMITMENTS. THE LIFE PROGRAM WAS SORT OF A REBRANDING OF SOME OF OUR LOW INCOME FAIR ASSISTANCE PROGRAMS, AND TO PUT KIND OF A, A BETTER NAME AND A BRANDING ON IT, AND REALLY, UM, LINE IT UP AND FORM MORE PARTNERSHIPS TO GET PEOPLE ENROLLED. WE USED TO HAVE A TOKEN SYSTEM. WE USED TO [00:45:01] WORK WITH NONPROFITS, IF YOU REMEMBER BUS TOKENS BACK IN THE DAY. UM, AND SO THIS LIFE PROGRAM IS A MUCH BROADER PROGRAM TO REACH PEOPLE AND GET THEM ENROLLED IN THE SAME WAY THAT THEY'RE ENROLLING FOR OTHER BENEFITS. GOT IT. AND THEN JUST LASTLY, I, I WAS PAYING ATTENTION TO THE, UH, HOMELESS PLACEMENT NUMBERS AND, AND THE GOAL IN PLACE, UH, UNDERSTANDING THAT METRO'S KIND OF RAMPED UP. ITS, ITS, UH, HOMELESS OUTREACH SERVICES. UM, WHAT, WHAT DOES THAT INFRASTRUCTURE LOOK LIKE IN TERMS OF STAFFING? AND THEN, UM, I'M REALLY INTERESTED TO KNOW LIKE, HOW MANY ENGAGEMENTS WOULD YOU GUYS ARE, ARE YOU GUYS TRACKING ENGAGEMENTS ON A DAILY, MONTHLY BASIS, AND WHAT DOES THAT LOOK LIKE? SURE. YEAH, I CAN JUMP IN. SO, LAST FISCAL YEAR, WE WERE FUNDED FOR A TOTAL OF 16 MULTIDISCIPLINARY TEAMS. UM, THIS YEAR WE'RE FUNDED FOR 24. SO, UH, AN INCREASE OF EIGHT TOTAL TEAMS. UM, THE TOTAL NUMBER OF AGENCIES THAT MAKE UP THOSE TEAMS ARE, IT'S SIX. AND EACH OF THOSE AGENCIES IS FROM A GE DIFFERENT GEOGRAPHIC REGION ACROSS THE COUNTY. SO THEY'RE RESPECTIVE, UM, LOCATIONS, THEY'RE EXPERTS, IF YOU WILL, IN VERY KNOWLEDGEABLE IN THAT SPECIFIC REGION. UM, AND SO WE'RE HAVING THEM WORK THE RAIL SYSTEM THAT'S IN THAT REGION SO THEY CAN BRING THEIR KNOWLEDGE OF RESOURCES TO THE FOLKS THAT THEY ENGAGE ON THAT SECTION OF THE RAIL. SO THE DEPLOYMENT IS STRATEGIC IN GEOGRAPHY, IT'S STRATEGIC IN THE, UM, TYPE OF WORK THAT THE AGENCIES HAVE DONE. AND THEN IT'S ALSO STRATEGIC IN UTILIZING THE MODEL THAT DHS HAS, WHICH IS THE MULTIDISCIPLINARY TEAM APPROACH. UM, THE METRICS THAT WE GET BACK AND WHAT WE TRACK ON OUR SUCCESSES AND OUR KPIS, OUR OUTCOMES, UM, ARE IN LINE WITH WHAT THE COUNTY USES ACROSS THE BOARD. AND SO, DHS WILL ACTUALLY PROVIDE US WITH A BREAKDOWN OF HOW OUR MDTS DO IN COMPARISON TO ALL OF THE OTHER MDTS THAT OPERATE THROUGHOUT THE COUNTY. THE OUTCOMES THAT WE'VE SEEN THUS FAR IS THAT WE ARE IN THE TOP FOUR FOR THREE DIFFERENT METRICS. AND IN, IN ONE OF THOSE, WE'RE, WE'RE THE TOP. SO WHEN IT COMES TO HOUSING PLACEMENTS, OUR MDTS OUTPERFORM ALL OF THE OTHER MDTS IN THE COUNTY. UM, WHEN IT COMES TO ENROLLMENTS INTO THE HMIS SYSTEM OR THE HOMELESS MANAGEMENT INFORMATION SYSTEM, I THINK WE'RE TWO OR THREE, UH, I THINK WE'RE FOURTH IN ENGAGEMENTS. AND I THINK, YOU KNOW, THERE'S ONE OTHER, SO ESSENTIALLY WE ARE PERFORMING AT A HIGH LEVEL WHEN COMPARED TO OUR COUNTERPARTS, COUNTERPARTS THAT ARE OPERATING OUTSIDE OF METRO SYSTEM. UM, I DON'T HAVE IN FRONT OF ME THE NUMBER OF ENGAGEMENTS THAT WE HAD LAST FISCAL YEAR OR CURRENTLY, BUT WE DO TRACK THOSE. WE ACTUALLY HAVE THIS, UM, WE, WE UTILIZE HMIS TO CAPTURE ALL OF OUR DATA WHEN IT COMES TO MEASURING OUR OUTCOMES. WE ALSO ARE INTERNALLY CAPTURING SOME DATA BASED ON A, UM, LIKE A WEB-BASED APP THAT WE DEVELOPED. SO ALL OF OUR, UH, TEAMS THAT CONTRACT WITH US HAVE ACCESS TO THIS. AND WHEN THEY GO TO A STATION, THEY CAN LOG HOW MANY PEOPLE THEY OBSERVED EXPERIENCING HOMELESSNESS, HOW MANY PEOPLE THEY ACTUALLY ENGAGED, UM, HOW MANY PEOPLE THEY LINKED, THEY CAN TRACK SOME DEMOGRAPHICS. SO WE'RE, WE'RE CAPTURING SOME REAL TIME INTERNAL DATA AS WELL AS LEANING ON OUR HMIS AND DHS COUNTERPARTS TO PROVIDE US WITH THE COMPARISON METRICS THAT WE CAPTURE. WELL, THANK YOU FOR E EXPLAINING THAT. UM, I, I'M ALWAYS INTERESTED IN LOOKING AT, YOU KNOW, THE, AND I, THERE'S NO WAY, AND BEING REALISTIC, I KNOW THAT THE, THE PLACEMENT RATE, ENGAGEMENT RATE IS GONNA BE DRASTICALLY DIFFERENT. UM, BUT IT, IT, IT, IT REALLY HELPS US UNDERSTAND, YOU KNOW, THE, THE COMPLEXITY OF THE ISSUE AND, AND, UH, WHAT IT REALLY REQUIRES TO, TO GET, YOU KNOW, INDIVIDUALS INTO YOU HEALTHY, SAFE SPACES. SO THANK YOU AGAIN FOR THE PRESENTATION. YOU'RE WELCOME. MY COMMENTS, YES, THANK YOU AGAIN. UM, WE HOPE THAT, UM, YOU'LL COME BACK NEXT YEAR AND GIVE US AN UPDATE ON THE STATUS OF ALL OF THIS. IT SOUNDS LIKE A LOT OF WORK BECAUSE SO MUCH IS NEEDED TO, UM, TO BE DONE IN ORDER FOR US TO GET TO A PLACE WHERE WE'RE ADDRESSING ALL OF THE ISSUES AND THE CONCERNS RAISED. SO AGAIN, APPRECIATE YOUR TIME AND IF I CAN, UM, OPEN IT UP FOR PUBLIC COMMENTS. IS THERE PUBLIC COMMENT IF ANY MEMBERS OF THE PUBLIC THAT WOULD LIKE TO SPEAK ON THIS ITEM, PLEASE COME TO THE PODIUM NOW. NO PUBLIC COMMENT. THANK YOU. AND IF WE CAN GO FOR, UH, VOTE [00:50:07] CHAIR. OH, SORRY. I AM, NO PROBLEM. FOR SOME REASON I THOUGHT IT WAS SUPPOSED TO FLASH SO THAT I KNEW IT WAS . THAT'S OKAY. MOTION CARRIES. GREAT. I KNOW THAT WE'RE CLOSE TO TWO, BUT AT THE SAME TIME, UM, THANK YOU VERY MUCH. UM, I KNOW THAT WE'RE ALMOST AT TWO, BUT I THINK THIS NEXT ITEM IS REALLY IMPORTANT THAT WE HEAR IT, UM, GIVEN ALL OF THE SAFETY CONCERN AROUND SPEEDING THAT HAS HAPPENED. SO IF WE CAN READ THE NEXT ITEM AND, UM, JUST STAY A LITTLE BIT LONGER FOR THE PRESENTATION. AND Q AND A. ITEM THREE IS A RECOMMENDATION TO RECEIVE AND FILE A STAFF REPORT ON THE RECENT STATE BILL THAT WAS PASSED REGARDING AUTOMATED SPEED ENFORCEMENT SYSTEMS. THANK YOU. UM, AGAIN, YOU KNOW, WE, WE'VE HAD JUST VERY, VERY RECENT SPEEDING INCIDENT THAT'S CAUSED [3. 23-25763 Recommendation to receive and file staff report by the Public Works Department and City Manager’s Office on the recent State bill that was passed regarding Automated Speed Enforcement Systems.         Suggested Action: Approve recommendation. ] MAJOR DAMAGE, NOT JUST TO PROPERTY, BUT TO LIFE, UM, AS WELL THAT'S HAPPENED UP IN THE NORTH, UM, MORE RECENTLY, JUST, JUST YESTERDAY, UM, IN MY DISTRICT, UH, DUE TO SPEEDING. AND I THINK OBVIOUSLY THROUGHOUT OUR CITY AND WHERE MANY HAVE HAD GOTTEN INTO ACCIDENTS. SO I WANTED TO ASK TO GET A PRESENTATION ON AB 6 45 AROUND OUR SPEED SAFETY SYSTEM PILOT PROGRAM. SO I'M GONNA HAND IT OVER TO DIRECTOR LOPEZ. THANK YOU. UH, AND CHAIR SORO AND MEMBERS OF THE COMMITTEE. UH, THIS IS A VERY IMPORTANT, UH, TOP, UH, ISSUE FOR US. UH, THIS BILL, AB 6 45 DID CREATE ADDITIONAL, UH, TOOLS FOR US. UH, WE ARE, UH, FACING A, A A TIME WHEN, UM, THERE ARE, UH, PEOPLE THAT ARE STILL TRYING TO NORMALIZE, UH, THEIR DRIVING HABITS, UM, AFTER THE PANDEMIC. UM, AND, UH, AND WE'RE SEEING IMPACTS ASSOCIATED WITH THOSE HABITS. UH, NOT, NOT ALL OF THEM ARE GOOD. UH, SO, YOU KNOW, WHEN, AS, AS WE, AS WE RESTABILIZE, UM, YOU KNOW, WE'RE SEEING INSURANCE COSTS GO UP BECAUSE OF THE INCREASED NUMBER OF, UH, TRAFFIC, UH, COLLISIONS. UH, WE'RE SEEING, UM, YOU KNOW, INCREASED DISTRACTIONS, UH, WHEN, WHEN PEOPLE ARE DRIVING, WHEN PEOPLE ARE WALKING, WHEN PEOPLE ARE BICYCLING. UH, SO THIS IS, THIS IS AN ISSUE THAT'S, UH, THAT'S TOP OF MIND FOR US. UM, BUT TODAY WE'RE GONNA FOCUS ON THE SPEED, SAFETY, UH, PILOT PROGRAM. UM, TYLER I THINK HAD A GO. UM, SO, UM, HE'S NOT AVAILABLE FOR QUESTIONS, BUT, UH, HE DID HELP US, UH, WORK WITH THE, UH, STATE LEGISLATURE AND, UH, GET THIS, UH, THROUGH, UH, THROUGH THE PROCESS. THERE IS A LOT HERE. SO PAUL WILL GO THROUGH SOME OF IT. I EXPECT THIS IS JUST THE BEGINNING OF A SERIES OF CONVERSATIONS THAT THE COMMITTEE AND THE CITY COUNCIL AS A WHOLE WILL BE ASKED TO HAVE. UH, THERE ARE REQUIREMENTS BUILT INTO THE, THE BILL THAT WILL REQUIRE DELIBERATION DIRECTLY FROM THE CITY COUNCIL AND ENGAGEMENT WITH THE PUBLIC. SO PAUL, IF YOU CAN TAKE IT AWAY, WE APPRECIATE IT. OKAY. THANK YOU VERY MUCH. UM, YEAH, MADAM CHAIR, I THINK YOU REALLY HIT IT ON THE HEAD. THAT SPEED, UH, IS REALLY WHAT WE'RE LOOKING TO ADDRESS HERE. UM, IN PUBLIC WORKS, WE CAN DO SO MUCH BY CHANGING OUR BUILT ENVIRONMENT. UM, BUT ENFORCEMENT IS ALSO A VERY IMPORTANT PART OF MAINTAINING REASONABLE SPEEDS, UH, IN OUR CITY. SO WE'RE EXCITED TO TALK ABOUT, UM, THIS POTENTIAL NEW PROGRAM. UM, BUT I REALLY WANT TO FOCUS IN ON THE PARTNERSHIPS THAT WILL BE REQUIRED FROM THE PUBLIC AND FROM THE CITY COUNCIL TO MAKE SURE THAT THIS IS A PROGRAM THAT IS FAIRLY APPLIED, UH, AND THAT IT'S ONE THAT MAKES SENSE AND IT DOES THE GREATEST GOOD. SO, UH, HERE WE GO. SO IN THE OVERVIEW, WE'LL BE TALKING ABOUT THE SYSTEM, UM, THE VARIOUS POLICIES AND REPORTS THAT ARE NECESSARY IN ORDER TO ESTABLISH THE SYSTEM. UM, THERE IS A PUBLIC INFORMATION CAMPAIGN REQUIRED, UH, BY THAT NEW LAW. UM, IT ALSO, UM, HAS US PLACING VERY SPECIFIC REQUIREMENTS ON THE SYSTEM, LOCATIONS, AND EVEN THE DURATION THAT IT CAN BE PLACED IN THOSE LOCATIONS. UP NEXT ARE THE PROGRAM REQUIREMENTS, UM, AND THE FINE SCHEDULE THAT GOES ALONG WITH THAT. AND THEN THE NEXT STEPS FOR HOW WE CAN BRING THIS TO BEAR AND, AND HAVE THOSE DEVICES OUT IN OUR STREETS. SO, JUST A REAL BRIEF OVERVIEW, THIS IS ACTUALLY THE FOURTH TIME THE BILL WAS PRESENTED TO THE LEGISLATURE. SO, UM, IT'S BEEN THOROUGHLY REFINED FROM A NUMBER OF DIFFERENT STAKEHOLDERS, AND YOU CAN SEE THAT BORN OUT AS WE GO THROUGH THIS PRESENTATION, THAT THERE ARE A NUMBER OF OVERSIGHT MECHANISMS, UM, EQUITY PROGRAMS, ET CETERA, UM, THAT WERE INFORMING THESE VARIOUS BILLS AS THEY KEPT PRESENTING IT TO THE LEGISLATURE AND IT WAS FINALLY ADOPTED, UM, NOT AS A STATEWIDE PROGRAM, BUT AS A PILOT, UM, WITH LONG BEACH AS ONE OF THE PILOT CITIES. SO, UM, SOME OF THE RULES, UM, THAT [00:55:01] ARE APPLIED ARE A LIMIT ON THE NUMBER OF SYSTEMS THAT EACH AGENCY CAN DEPLOY BASED ON POPULATION. UM, ALSO VERY IMPORTANT TO NOTE THAT THESE VIOLATIONS RESULT IN A CIVIL PENALTY, SO THEY RESEMBLE MORE OF A TOLL VIOLATION OR A PARKING TICKET AS OPPOSED TO, UM, YOU KNOW, SOMETHING THAT HAPPENS WITH A POINT ON YOUR LICENSE. UM, THEY, THEY TOOK, YOU KNOW, UM, A LOT OF WORK TO TRY TO AVOID HAVING THIS BE THE TYPE OF THING THAT ADDS A POINT TO YOUR LICENSE THAT CAN RESULT IN YOU NOT BEING ABLE TO DRIVE ANYMORE, BUT RATHER THAN, UM, HAVE MORE PUNITIVE MEASURES, HAVE THIS BE A MORE CORRECTIVE PROGRAM. SO, UH, IN ORDER TO ESTABLISH THIS PROGRAM, WE HAVE TO MAKE SURE THAT WE DO OUR DUE DILIGENCE, UM, AND HAVE PUBLIC, UM, ENGAGEMENT IN ESTABLISHING THESE TWO DOCUMENTS. ONE IS THE SPEED SAFETY SYSTEM IMPACT REPORT, UM, WHERE WE WILL BE OUTLINING THE LOCATIONS AND ADDRESSES OF THE DIFFERENT, UM, DEVICES, UH, THAT WILL BE INSTALLED, UH, WHEN THIS PROGRAM KICKS OFF. UH, WE'LL NEED TO BE PREPARING A VERY THOROUGH PROGRAM COST, UM, EXPLAINING WHY THESE DEVICES ARE BEING PLACED IN LOW INCOME NEIGHBORHOODS AND REALLY JUSTIFYING THOROUGHLY THE PLACEMENT OF THESE DEVICES. UH, WE MUST ALSO, UM, COLLABORATE WITH A NUMBER OF STAKEHOLDER ORGANIZATIONS AS WE'RE PREPARING THESE DOCUMENTS. SO WE NEED TO MAKE SURE THAT WE'RE PARTNERING WITH ORGANIZATIONS THAT ARE FOCUSED ON EQUITY, JUSTICE, AND PRIVACY. AND SO WE'LL BE WORKING TO IDENTIFY, UM, APPROPRIATE EITHER COMMISSIONS OR ASSOCIATIONS THAT ALLOW US TO HAVE THOSE TYPES OF CONVERSATIONS. UM, FINALLY THOUGH, THAT REPORT NEEDS TO BE ADOPTED BY THE CITY COUNCIL, SO THERE'LL BE PLENTY OF TRANSPARENCY AROUND THIS PROCESS. UM, AND FOR THE SPEED SAFETY SYSTEM USE POLICY, UM, THERE WILL BE RULES AND POLICIES DEFINED ON HOW THE DATA CAN BE COLLECTED. UM, SPECIFICALLY MAKING SURE THAT THE DEVICES ARE CAPTURING LICENSE PLATES ONLY AND NOT CAPTURING PEOPLE'S FACES OR, UM, ANYTHING THAT CAN IDENTIFY A PERSON. THIS IS ALL INTENDED TO BE TIED BACK TO A VEHICLE, MUCH LIKE A PARKING TICKET OR A TOLL VIOLATION. UM, THERE ARE RULES ABOUT DATA RETENTION WE'LL NEED TO FOLLOW. UM, AND THEN ALL OF THE PROGRAM INFORMATION MUST BE AVAILABLE ONLINE FOR REVIEW, UM, FOR AT LEAST 30 DAYS BEFORE, UM, WE ADOPT IT. AND AGAIN, ALL OF THIS NEEDS TO BE, UM, BROUGHT TO THE FULL CITY COUNCIL, UM, IN ORDER TO BE ESTABLISHED. SO, UM, IT MENTIONED IN A PUBLIC INFORMATION CAMPAIGN, AGAIN, GIVING FOLKS PLENTY OF ADVANCED NOTICE ABOUT THIS PROGRAM. THIS IS NOT SOMETHING WHERE WE'RE TRYING TO CATCH PEOPLE, RIGHT? LIKE A, LIKE SOMEONE ON A MOTORCYCLE BEHIND A BUSH WITH A RADAR GUN, RIGHT? WE ARE, THIS IS A PLACE WHERE YOU SHOULD BE DRIVING SLOWLY. SO, UM, WANNA MAKE SURE THAT EVERYONE HAS A CHANCE TO LEARN ABOUT IT, UNDERSTAND THE CONSEQUENCES, UM, AND ALSO UNDERSTAND THE GUARDRAILS THAT ARE IN PLACE. UM, THE LOCATIONS MUST BE LOCATED IN DIVERSE LOCATIONS THROUGHOUT THE CITY. AND SO, AGAIN, JUSTIFYING THE PLACEMENT IN LOW INCOME COMMUNITIES. UM, THE INITIAL LOCATIONS HAVE TO BE CALLED OUT IN THAT REPORT. UM, AND THEY'RE GENERALLY, UM, INTENDED TO BE ALIGNED OR REQUIRED TO BE ALIGNED WITH THESE THREE FACTORS. THEY CAN EITHER BE IN A SCHOOL ZONE OR ON A SAFETY CORRIDOR, AS DEFINED BY THE M-E-T-C-D, THE THE STATE MANUAL ON TRAFFIC CONTROLS. AND THEN ALSO, UM, ANY LOCATION THAT HAS RECEIVED CALLS FOR ENFORCEMENT BASED ON, UM, EXCESSIVE SPEED OR, UM, STREET TAKEOVERS. THOSE ARE ALSO ELIGIBLE LOCATIONS. UM, THERE'S, UM, ALSO A CARVE OUT, UM, FOR STATE FACILITIES. UM, THOSE ARE EXEMPT, UM, FROM THIS PROGRAM. SO INITIALLY, UM, OUR STAFF IN PUBLIC WORKS, UM, WENT AHEAD AND JUST PREPARED A, A DRAFT MAP, UM, REALLY TRYING TO PINPOINT THE LOCATIONS THAT ARE ELIGIBLE SO WE CAN INFORM THE DIALOGUE THAT'S NECESSARY IN ENGAGING THE PUBLIC IN THESE VARIOUS OTHER STAKEHOLDER INSTITUTIONS. UM, SO THIS MAP IS JUST INITIAL DATA. IT WILL BE REFINED. I'M SURE THERE'LL BE A LOT OF DISCUSSION ABOUT WHERE, UM, WE CAN DO THE MOST GOOD WITH THIS PROGRAM. UH, BUT YOU CAN SEE WE'VE HIGHLIGHTED OUR HIGH INJURY NETWORK, HIN IS HIGH INJURY NETWORK. UM, WE'VE ALSO IDENTIFIED LOCATIONS WHERE STREET TAKEOVER CALLS ARE MORE COMMON, UM, AND THEN YOU'LL SEE A COUPLE POLYGONS ON THERE FOR SCHOOLS. SO, UM, THERE ARE CERTAINLY PLACES WHERE ALL THREE OF THOSE FACTORS APPLY, BUT IT'S UP TO, AGAIN, THAT OUTREACH AND ENGAGEMENT PROCESS TO DEFINE WHERE WE SHOULD BE LOCATING THOSE 18 SYSTEMS. ADDITIONAL REQUIREMENTS, UH, AGAIN, FULLY TRANSPARENT, THIS IS SUPPOSED TO BE A DETERRENT, NOT, UH, A SYSTEM THAT IS CATCHING PEOPLE. SO, UM, WE, THERE'S A LOT OF TRANSPARENCY HERE. WE'LL HAVE A PUBLIC WEBSITE THAT SHOWS WHERE ALL THE LOCATIONS ARE, UH, THERE'LL BE REGULAR INSPECTION AND THEN REAL TIME NOTIFICATION OF A VIOLATION. AND HERE IS, UH, ONE OF THE MORE INTERESTING SLIDES. THIS IS GETTING DOWN INTO, UM, [01:00:01] EXACTLY WHAT THE FINES WILL BE. SO YOU'LL SEE, UM, $50 FOR 11 MILES AN HOUR OVER THE SPEED LIMIT, ALL THE WAY UP TO $500 FOR DRIVING OVER 100 MILES AN HOUR. UM, YOU KNOW, THERE, UM, ARE, AGAIN, GUARDRAILS IN PLACE. SO LOW INCOME FINES ARE REDUCED. UM, AND THERE WILL BE PROGRAMS LIKE A PAYMENT PLAN, UM, REDUCED RATES FOR FOLKS ON ASSISTANCE OR BASED ON THEIR, UM, INCOME. AND WE'LL ALSO BE OFFERING, UM, A DIVERSION PROGRAM WITH COMMUNITY SERVICE. UM, AND BECAUSE THESE ARE, AGAIN, LIKE TOLL REVENUES OR PARKING, UH, CITATIONS, THE REVENUE IS INTENDED TO REMAIN IN THE ENFORCEMENT AREAS. SO LONG BEACH, GLENDALE, LA, SAN FRANCISCO, UM, AND BE USED FOR THE EXPLICIT PURPOSES OF TRAFFIC CALMING. AND SO, UH, WE HERE IN PUBLIC WORKS GET TO THOROUGHLY DOCUMENT, UH, WHAT WE SPEND ON TRAFFIC CALMING MEASURES, BOTH AS PART OF THIS PROGRAM AND INDEPENDENT OF THIS PROGRAM, TO MAKE SURE THAT THERE'S NO SHUFFLING BACK AND FORTH, THAT WE'RE MAKING SURE THAT ALL OF THESE FUNDS ARE BEING SPENT, UM, IN THE INTEREST OF PUBLIC SAFETY, UH, FOR TRAFFIC CALMING PURPOSES. UM, AFTER FIVE YEARS, WE'LL HAVE A SUMMARY OF THE VIOLATIONS AND JUST HOW THE PROGRAM IS, UM, WORKING. WE'LL ALSO MAKE SURE THAT WE HAVE SPEED DATA, UM, THREE MONTHS PRIOR TO THE PROGRAM. SO THERE'S A LENGTHY PROCESS IN ESTABLISHING THIS. WE'VE ALREADY, UM, COLLECTED QUITE A BIT OF SPEED INFORMATION BASED ON OUR OVERHAUL OF CITYWIDE SPEED LIMITS. SO WE ALREADY HAVE MOST OF THAT ON RECORD. UM, AND WITHIN A, A REASONABLE RANGE OF THIS PROGRAM, UH, WE'LL ALSO BE DOING SOME ADDITIONAL, UH, COLLISION ANALYSIS. SO NEXT STEPS FOR THE PROGRAM ARE IDENTIFYING A STAFF LEAD. THIS IS INTENDED TO BE SOMETHING THAT'S MANAGED NOT BY A POLICE DEPARTMENT OR SOME OTHER ENTITY, BUT BY, UM, EITHER THE PUBLIC WORKS DEPARTMENT OR THE DEPARTMENT OF TRANSPORTATION, DEPENDING ON HOW EACH CITY IS STRUCTURED. UM, SO WE WILL BE, UM, UH, MAKING SURE THAT WE HAVE STAFF DEDICATED TO THIS WITHIN OUR DEPARTMENT. UH, WE JUST HAVE TO FIGURE OUT WHO THAT LUCKY PERSON IS. UH, AND THEN, UH, WE'LL BE BEGINNING OUR IMPACT REPORT AND THOSE OTHER DOCUMENTS THAT ARE REQUIRED. UM, AND WE'RE CURRENTLY LOOKING TO, UM, IDENTIFY THE BEST POSSIBLE PROVIDER AND OPERATING PARTNER. UM, AND WE'RE COLLABORATING WITH OUR OTHER CITIES, UH, STARTING TOMORROW ON MAKING SURE THAT WE'RE FOLLOWING BEST PRACTICES AND WE'RE LEARNING FROM EACH OTHER AS WE START TO ROLL OUT THESE PROGRAMS. UM, THAT CONCLUDES, UH, THE PRESENTATION. I'M HAPPY TO ANSWER ANY QUESTIONS. THANK YOU, MR. VANDYKE, FOR THIS OVERVIEW. I REALLY APPRECIATE IT. I THINK THAT IT'S RECENTLY PASSED, SO IT'S RELATIVELY NEW. UM, AND OTHER CITIES ARE PROBABLY FIGURING IT OUT AS WELL. I JUST HAVE A FEW QUESTIONS AROUND, UM, YOU KNOW, I DIDN'T SEE THE NEXT STEPS INCLUDED THAT IT HAS TO COME BEFORE COUNCIL BEFORE IT CAN RESUME. SO I'M JUST WONDERING, UM, WHAT IS THE BEST WAY TO INFORM, I KNOW IT CAN RAISE SOME PRIVACY CONCERN, BUT I THINK IT'S BEEN ADDRESSED, BUT I THINK THAT WE NEED TO MAKE SURE WE RAISE AWARENESS ABOUT, ABOUT THAT. UM, SO I'M JUST WONDERING WHAT'S THE PROCESS IN ORDER TO GET PUBLIC COMMENTS AND QUESTIONS ON IT? YEAH, I THINK IDENTIFYING THE STAFF LEAD AND COORDINATING WITH THE CITY MANAGER'S OFFICE ABOUT THE BEST PATH FORWARD IN TERMS OF PUBLIC ENGAGEMENT, UM, DIFFERENT CHAMPIONS FOR DIFFERENT INTERESTS AS THEY RELATE TO THIS PROGRAM IS, IS THE FIRST STEP. UM, SO WE CAN IDENTIFY PUBLIC FORUMS TO BE ABLE TO HAVE A DIALOGUE ABOUT THE PROGRAM. THANK YOU. AND I ALSO REALLY APPRECIATE THAT YOU KEEP EMPHASIZING THAT THIS ISN'T ABOUT, UM, UH, IT'S NOT ABOUT PENALTY. IT'S REALLY TRYING TO DETER BEHAVIOR THAT IS DANGEROUS, WHICH IS WHAT WE HAVE BEEN SEEING AGAIN AND AGAIN, ALMOST ON A REGULAR, I MEAN, I DON'T WANNA SAY DAILY, BUT IT'S ALMOST FEELS LIKE IT'S A DAILY. UM, LAST QUESTION I HAVE IS, WHAT WOULD IS, WHAT WOULD, UH, WHERE WOULD WE, HOW WOULD WE FUND THIS? SO IT'S INTENDED TO BE SELF-SUSTAINING, SO ANY REVENUES THAT COME FROM THIS PROGRAM FIRST HAVE TO GO BACK INTO THE PROGRAM, UM, SO IT CAN PAY FOR ITSELF. UM, AND THEN THOSE TRAFFIC CALMING FUNDS WOULD, UM, BE DISPERSED AFTER THE PROGRAM IS MADE WHOLE. SO, UH, WE DON'T PLAN ON PULLING FUNDING FROM ANYTHING ELSE FOR THIS EFFORT. OKAY. THANK YOU. YEAH. UH, I'M GONNA HAND IT OVER TO, IF I JUST MAY ADD TO THAT QUESTION. UM, SO, UH, BUT IT WILL REQUIRE US TO SPEND SOME FUNDING, FUNDING UPFRONT, UM, FUNDING THAT, UH, WE MAY BE ABLE TO REALLOCATE FROM EXISTING RESOURCES. UH, BUT THAT MEANS IT MAY IMPACT OTHER, UH, PRIORITY AREAS, WHICH IS WHY, UH, WE WOULD WANT TO MAKE SURE WE GET FULL, UH, CITY COUNCIL, UH, APPROVAL AND AUTHORITY, UH, TO ENSURE THAT IF THIS IS SOMETHING THAT LONG BEACH WANTS TO PRIORITIZE, UM, UH, IT IT THAT WE HAVE FULL COUNCIL SUPPORT. UM, OTHERWISE, UM, UH, I MAY GET COMPLAINTS ABOUT, UM, OTHER AREAS THAT MAY GET IMPACTED. AND, AND IT'S, IT'S, I UNDERSTAND IT'S GOOD TO HAVE CLEAR DIRECTION. SO, UM, USUALLY WHEN IT COMES TO PILOTS, WE CITIES HAVE HAVE TO MAKE A, A DECISION. DO WE WANNA BE [01:05:01] AT THE FOREFRONT OF THAT PILOT AND HELP, UH, KIND OF LEARN THE LESSONS, UM, AND SHARE WITH OTHERS? OR DO WE WANNA WAIT A LITTLE BIT, UH, TO LEARN FROM OTHERS THAT START FIRST AND THEN IMPLEMENT SOME OF THE LESSONS LEARNED THERE? UM, THAT, THAT IS A POLICY QUESTION. UH, AND THAT IS A QUESTION, UH, FOR THE COUNCIL, I THINK TO, UH, MULL OVER MM-HMM, AND, UH, AND, UH, AND, AND PROVIDE AND HELP US AS WE DECIDE, UH, UH, WHAT, WHERE ARE WE GONNA GET THE RESOURCES AND HOW MUCH ARE WE GONNA PRIORITIZE THIS? KNOWING THAT THERE'S A LOT OF REQUIREMENTS, THERE'S MORE REQUIREMENTS THAN WE EXPECTED THAT ARE OUTLINED IN THE BILL. UH, WE HAVE TO WRITE FORMAL REPORTS, PUT 'EM OUT IN PUBLIC, HAVE COMMUNITY MEETINGS, UM, AND THEN HAVE VARIOUS COUNCIL ACTIONS ASSOCIATED WITH THAT. UH, THAT IS, THAT IS, UH, THAT WILL REQUIRE SOME RESOURCES. SO I JUST WANTED TO CLARIFY THAT BECAUSE, YOU KNOW, AS THIS GOES TO, UH, THE FULL COUNCIL, UH, AND IT CAN GO AS A RECOMMENDATION FROM THIS COMMITTEE, UM, JUST WE GOTTA WORK OUT WHAT THAT STEP, WHAT THAT PROCESS WOULD LOOK LIKE. YEAH. THANK YOU FOR SHARING THAT. I APPRECIATE YOU LAYING OUT THAT WE CAN'T DO EVERYTHING AND THAT WE NEED TO CONSTANTLY PRIORITIZE, UM, WHAT WE NEED TO PUSH FORWARD. AND GIVEN I THINK OUR PLANS FOR THE NEXT FIVE YEARS, THAT'S REALLY GOOD TO CONSIDER, UM, AS AN OPTION AS WE'RE FIGURING OUT WAYS TO MITIGATE SPEEDING AND TRAFFIC, UM, YOU KNOW, PUTTING OUR VISION ZERO FORWARD. SO, UM, THANK YOU FOR THAT. I'M GONNA HAND IT OVER TO, UH, VICE CHAIR KERR FOR QUESTIONS OR COMMENT. SURE. I'LL BE QUICK. I KNOW WE'RE OVER TIME. UM, THANK YOU DIRECTOR LOPEZ AND MR. VAN D**E FOR THIS. I KNOW, UH, WE HAVE BEEN TALKING TO YOU ABOUT THIS ITEM BEFORE IT WAS A LEGISLATIVE ITEM IN SACRAMENTO, UM, BECAUSE THERE HAVE BEEN PILOT PROGRAMS IN DIFFERENT PARTS OF THE COUNTRY, AND IT'S SOMETHING THAT I THINK IS REALLY CRITICAL IN, IN, LIKE YOU SAID, RESHAPING PEOPLE'S EXPECTATIONS OF WHAT'S ALLOWED. I THINK EACH OF US, UH, UP HERE TODAY HAVE HAD AN INCIDENT IN OUR DISTRICT FAIRLY RECENTLY. BIXBY KNOWLES, THERE WAS ONE JUST A MONTH AGO. UM, SO FOR ME, THIS IS AN IMPORTANT ITEM. I THINK IT'S SOMETHING THAT EVEN LAST NIGHT AT A COMMUNITY MEETING WAS BROUGHT UP BECAUSE PEOPLE HAVE HEARD ABOUT IT AND THEY WANNA KNOW WHEN THE CAMERAS ARE COMING. UM, AND WE KNOW THERE'S A LOT OF STEPS IN BETWEEN THIS, WHERE WE ARE TODAY AND NEXT. AND I LOOK FORWARD TO CONTINUING THE CONVERSATION WITH YOUR OFFICE. I KNOW, UM, WE'VE TALKED ABOUT SOME PRELIMINARY IDEAS AND WE WILL CONTINUE TO HAVE CONVERSATIONS AND I LOOK FORWARD, UH, POTENTIALLY TO BRING IT TO THE FULL COUNCIL. THANK YOU. UM, COUNCIL MEMBER AUSTIN, UH, THANK YOU FOR THE PRESENTATION. UH, YES, THIS IS, UH, WELCOME INFORMATION. I KNOW THAT, UH, WE, WE HAVE BEEN LOOKING AT, UM, USING TECHNOLOGY A LOT BETTER, UH, TO, TO, UM, HELP, UH, DETER AND, AND, UH, YOU KNOW, DETER BAD BEHAVIOR AND, UM, AND, AND, UM, PARTICULARLY IN TRAFFIC, BUT, UM, ALSO, UM, SECURING OUR, OUR, OUR BUSINESS CORRIDORS. I I I, I FEEL LIKE WE'RE DANCING AROUND MAYBE IMPORTANT PIECE. AND SO, UM, DIRECTOR LOPEZ, IF YOU COULD JUST TELL ME WHAT, WHAT IS THE BALLPARK COST FOR A PROGRAM LIKE THIS, 18 CAMERAS AND LOCATIONS ACROSS THE CITY? WHAT WOULD THAT COST TO, TO BUILD UP? SO WE DON'T KNOW THAT YET BECAUSE THIS IS BRAND NEW. UM, AND I DON'T THINK, I THINK WE WOULD DEVELOP A PLAN FOR WHERE THESE WOULD GO ALL 18, BUT WE WOULD PROBABLY SP SPREAD OUT THE IMPLEMENTATION, RIGHT PAUL? SO THE COST WOULD BE, UH, GRADUAL AND THEN YOU'LL BE ABLE TO USE SOME OF THE FINES FROM THE INITIAL, UH, INSTALLATIONS TO PAY FOR, UH, THE EXISTING PROGRAM COSTS AND SOME OF THE FUTURE COSTS, DEPENDING ON HOW THAT WORKS OUT. UM, BUT IN TERMS OF EARLY COSTS, I THINK THE FOCUS WOULD BE ON THESE TWO REPORTS AND THE PUBLIC ENGAGEMENT REQUIRED, UM, AS, UH, IN THE BILL, UM, I THINK THAT WOULD BE, AND IF YOU WANT, IF YOU PUSH ME TO BALLPARK IT, TO PUT THIS TOGETHER, UM, I WOULD PROBABLY SAY AROUND 80 TO A HUNDRED THOUSAND DOLLARS, UH, AND, AND ALL INCLUSIVE FROM START TO FINISH, UM, TO GET THE PROGRAM OFF THE GROUND. AND THEN, UH, AS PART OF THAT EFFORT, WE WILL KNOW THE ACTUAL CAMERA COST, INSTALLATION AND MAINTENANCE, ET CETERA. YEAH, AND THAT MAKES SENSE. UH, THANK YOU FOR REFERENCING THE, THE WORK THAT NEEDS TO GO IN, IN THE FRONT END TO, TO GET THERE. UM, I, IT CAN'T HAPPEN SOON ENOUGH IN MY OPINION. YOU KNOW, WE'RE STARTING TO SEE ACCIDENTS AND THEY'RE, THEY'RE LOOKING, THEY'RE, THEY'RE IMPACTFUL. THEY'RE, THEY'RE, THEY'RE, THEY'RE DANGEROUS, THEY'RE DESTROYING BUSINESSES AND, UM, MORE IMPORTANTLY, THEY'RE, YOU KNOW, HURTING PEOPLE AND RISKING LIVES. AND SO, UM, I, I'D LIKE TO, TO SEE THIS, THIS MOVE FORWARD AND, AND COME BEFORE THE FULL CITY COUNCIL SOONER, UM, THAN, THAN LATER. AND THEN THERE WAS THE, THE, THE FEE OR FINE KIND OF STRUCTURE THAT YOU, YOU REFERENCED, IS THAT JUST [01:10:01] A HYPOTHETICAL? UM, OR IS THAT IN THE BILL? THAT IS IN THE, YEAH, THAT'S IN THE LAW, SO, OKAY. UH, WE'RE, WE'RE TIED TO THOSE AS WELL AS, UM, THE LOW INCOME PROGRAMS ARE ALSO IN THAT LAW, SO. OKAY. ALRIGHT. THANK YOU SO MUCH. THANK YOU VERY MUCH. UM, WE LOOK FORWARD TO CONTINUING THE DISCUSSION AND THE NEXT STEPS AS YOU SOON AS YOU DESIGNATE A STAFF PERSON, . UM, SO IS THERE ANY PUBLIC COMMENT ON THE ITEM IF ANY MEMBERS OF THE PUBLIC WOULD LIKE TO SPEAK ON THIS ITEM, PLEASE COME TO THE PODIUM NOW. NO PUBLIC COMMENT CHAIR. THANK YOU. COULD WE DO A VOTE ON THE ITEM? MOTION CARRIES. THANK YOU. AND COULD WE DO JUST GENERAL PUBLIC COMMENT IF ANY MEMBERS OF THE PUBLIC WOULD LIKE TO SPEAK ON GENERAL PUBLIC COMMENT, PLEASE COME TO THE PODIUM NOW. NO PUBLIC COMMENT CHAIR. GREAT. WELL, THANK YOU ALL VERY MUCH AND I APPRECIATE, UM, OUR, UM, COMMITTEE MEMBERS FOR STAYING ON A LITTLE BIT SO THAT WE CAN MAKE SURE WE GOT A PRESENTATION ON THIS, THIS ITEM, THIS LATEST ITEM. SO, UH, WITH THAT, I, [PUBLIC COMMENT Opportunity to address the Mobility, Ports, and Infrastructure Committee on non-agenda items. Each speaker is limited to three minutes to make their comments unless extended by the Chair.] THIS COMMITTEE MEETING IS ADJOURNED FOR THE YEAR. THANK YOU. THANK YOU. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.