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I APPRECIATE EVERYBODY AND IT'S NOT RAINING ALL, SO WE WE'RE GRATEFUL FOR THE SUNSHINE.
UM, I WANNA BE COURT OF EVERYBODY AT THE TIME, SO I'D LIKE TO CALL THE MEETING TO ORDER OF THE HOMELESS SERVICES ADVISORY COMMITTEE MEETING HERE TODAY.
UM, JENNIFER, YOU DOING A ROLL CALL? STEPHANIE? UH, STEPHANIE WILL DO THE ROLL CALL, BUT I JUST WANT TO MAKE A QUICK NOTE THAT, THAT HE IS NOT BEING RECORDED.
ABSENT MEMBER JOHNSON JOHNSON.
WE HAVE FORM, RIGHT? I THINK WE'LL HAVE A COUPLE OF PEOPLE COMING IN LATE, IF THAT'S OKAY.
UM, I HOPE EVERYBODY HAS A COPY OF THE AGENDA.
UM, THE FIRST ITEM OF OUR AGENDA IS TO REC TO APPROVE THE HOME SERVICES ADVISORY COMMITTEE MEETING MINUTES FROM WEDNESDAY, APRIL 3RD, 2024.
AND I HAVE A MOTION, IS THERE A SECOND? ARE THERE ANY COMMENTS, CORRECTIONS, SOLUTIONS ON THOSE MINUTES? OKAY.
ARE THERE ANY COMMENTS FROM MEMBERS OF THE PUBLIC ON THE MINUTES OF OUR APRIL 3RD MEETING? SO MEMBERS OF THE AUDIENCE HAVE SIGNED UP FOR PUBLIC COMMENT.
PLEASE SPEAK WHEN CALLED UPON ON CHECK RIGHT NOW.
AND THEN ANY MEMBERS THAT HAVE OF THE AUDIENCE THAT HAVE NOT SIGNED UP FOR PUBLIC COMMENT, RAISE YOUR HAND.
YOU WOULD LIKE TO PROVIDE A PUBLIC COMMENT.
ALL THOSE IN FAVOR OF MOTION TO APPROVE THE SERVICES ADVISORY COMMITTEE MEETING MINUTES FROM APRIL 3RD, 2024.
UM, NEXT ITEM ON OUR AGENDA IS THE MAYOR'S FUND SUBCOMMITTEE UPDATE.
UNFORTUNATELY, I WAS NOT ABLE TO BE AT THE MEETING WHEN IT WAS.
OH, DESIREE, SHE, YEAH, THEY HERE.
BUT, UH, IN THE MEANTIME, UH, I HAD SENT A MEMO TO THE STAFF, UH, POINTING OUT SOME PROBLEMS WE HAVE IN WAY, UH, APPLICATION, BUT APPARENTLY WAS NOT ABLE TO PASS THAT INFORMATION TO THEM.
WE CAN'T DO PROXY VOTES, BUT WE'LL BE HOLDING THE ITEM ON FOR THE NEXT MEETING.
WE'LL BE HOLDING THE ITEM OVER UNTIL THE NEXT MEETING AND THEN WE CAN DISCUSS IT.
OH, SO WE WEREN'T ABLE TO TELL THEM THAT WERE MAJOR FALL INTO EVENT TOLD, TOLD THE COMMITTEE OR NO, THE COMMITTEE MEMBERS.
WE TOLD THE COMMITTEE MEMBERS THAT WERE HOLDING THE ITEM UNTIL THE NEXT SUBCOMMITTEE MEETING.
UNFORTUNATELY KEEP PEOPLE WAITING FOR YES OR NO.
AND THE OTHER THING THAT JUST COME TODAY, UH, I JUST GOT THE EMAIL FROM YOU BRINGING OUT THE NEW, UH, WELCOME PAD, WHICH IS REALLY GOOD.
BUT IN THAT WAS THE FORM WE'VE BEEN LOOKING FOR THAT WE HADN'T BEEN ABLE TO LOCATE.
THAT WAS THE MOU, SHIFTING THE, UH, FUND OVER TO THE LBCL AND UH, IT REFERRED TO A, UH, FUND AGREEMENT, WHICH I HAD NOT SEEN.
SO I WENT A LITTLE FURTHER ON THE, IT WAS ATTACHED ACTUALLY QUITE A DOWN AND UH, AND THAT WOULD GO, PAUL, WHILE YOU'RE SAYING YOU'RE IN CHARGE BECAUSE THE DOCUMENT IS THERE SIGNED BY YOU, APPOINTING YOU AS THE SOLE AUTHORITY OVER THE FUND.
WHICH KIND A LITTLE SURPRISING TO BE HONEST, BECAUSE I THINK THE INTENT OF THIS COMMITTEE WAS TO OVERSEE THAT FUND.
AND WHAT IT DOES MEANS THAT WE ACTUALLY, YOU'RE RIGHT BY THAT ACCORD, WE
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HAVE NO AUTHORITY, THE FUND, AND I DON'T THINK THAT WAS ORIGINAL INTENT WHEN AS ADVISORY COMMITTEE AND THE, SO I'D LIKE TO SEE MORE OF A CLARIFICATION ON THAT.I SEE IF THAT WAS, IF THAT AGREEMENT MATCHING WAS PRESENTED TO THE COMMITTEE TAKING THEIR AUTHORITY AWAY.
SO THAT WAS A QUESTION I HAD ON, I'M SORRY, I DID NOT.
SO, UM, I, I THINK AT LEAST BASED ON THE LAST MEETING, WE, WE WOULD LIKE SOME CLARIFICATION FROM OUR CITY ATTORNEY ABOUT THE, UM, AUTHORITY OVER THE MARITIME AND THAT COULD ADDRESS WHAT JIM BROUGHT UP TODAY.
BUT, UM, YEAH, YEAH, I MEAN THE DIFFICULT PART IS I WASN'T HERE AT THAT POINT, SO I DON'T REALLY HAVE ANY CONTEXT.
I'M NOT THE ONE THAT SIGNED THAT.
JUST TO BE CLEAR, IT IS SIGNED BY YOUR MOM AND CITY MANAGER AND IT STATES THAT EITHER THE DIRECTOR OF THE HEALTH DEPARTMENT OR THE PERSON OVER HOMELESS SERVICES, I BELIEVE.
WE'LL TRY TO, TO, UM, HAVE ANITA PUT THAT ON A LITTLE BIT.
SO, SO PERHAPS WE CAN HAVE THAT THE, UH, FORUM AND THAT ON THE AGENDA FOR, UH, COMMITTEE MEETING THAT'S COMING UP AND, UH, THAT THAT WAS THE MAIN THING.
SO, UH, WHAT WE'RE SAYING THEN, THERE WAS NO FURTHER ACTION BEEN TAKING ON THE FUND, UH, APPLICATION.
IT'S BEING HELD UNTIL THE NEXT SUBCOMMITTEE, WOULDN'T IT BE WHO THE STAFF TO TAKE A LOOK AT THE ITEMS THAT I PRESENTED IN THAT? CORRECT.
THE DISCUSSION WILL OCCUR WHEN THE ENTIRE SUBCOMMITTEE WAS PRESENT.
WELL, PERHAPS YOU COULD DOUBLE CHECK WHAT I PUT IN, MAKE SURE I WAS, WELL, WE READ IT.
IT WASN'T THAT IT WASN'T RED, IT JUST DID NOT SHARE.
I'LL FOLLOW UP WITH YOU IN EMAIL.
THERE ARE SOME THINGS THAT THEY SAID THAT WERE QUESTIONED THAT INACCURATE OR VERIFIABLE ONLINE, BUT OKAY.
YEAH, DESIRE JUST WALKED IN, SO, I DUNNO, WE WERE JUST TALKING ABOUT THE COMMITTEE MEETING.
I HAD YOU WERE, I UNFORTUNATELY WAS NOT THERE.
IT WAS JUST SAYING THAT, UH, I HAD SENT THE STAFF EMAIL CALLS WITH THE, BUT APPARENTLY THEY WERE NOT ABLE TO DISCUSS THOSE WITH YOU.
SO AT THE EXACT, UH, THE MAYOR'S FUND, UH, SUBCOMMITTEE MEETING, WE JUST REVIEWED THAT OF THE MAYOR'S FUND AND WE MOVE THE AGENDA ITEM TO NEXT MONTH.
SO, UM, IN HOPE, UM, BEING ABLE TO FULLY DISCUSS IT WITH NOT ONLY YOUR COMMENTS BUT THE OTHER, UM, MEMBERS.
SO YEAH, THAT'S ESSENTIALLY THE REPORT.
WE JUST REVIEW THE, WE JUST REVIEW THE BALANCE AND, AND AGAIN, THAT EMAIL WAS ONLY SENT TO STAFF.
UH, THE GOOD NEWS IS KIMBERLY HAS VOLUNTEERED TO JOIN THE MAYOR FUND SUB COMMITTEE, AND I, I, UM, NEGLECTED AT ROLL CALL.
DOUG KILLIAN AS AN OFFICIAL MEMBER.
AND THEN WE ALSO HAVE, WE ALSO HAVE HERE WHO IS ALMOST OFFICIAL WELCOME HERE.
UM, NEXT SUBCOMMITTEE IS THE POLICY SUBCOMMITTEE.
UH, WE MET ON THE SECOND MONDAY OF LAST MONTH, AS WE ALWAYS DO.
UH, AND WE DISCUSSED YOUR FEEDBACK WITH COMMITTEE'S FEEDBACK ON OUR POLICY RECOMMENDATIONS TO THE MAYOR AND CITY COUNCIL, BUT WE ALSO WANTED TO MAKE SURE THAT OUR POLICY RECOMMENDATIONS WERE STILL GENERAL ENOUGH THAT WE COULD ENSURE THAT WE COULD GET EVERYONE'S AGREEMENT ON THEM.
SO YOU NOW HAVE A COPY OF THE REVISED POLICY RECOMMENDATIONS.
AND, UH, JUST TO HIGHLIGHT WHAT SOME OF THE CHANGES ARE, WE DID, WE INCLUDED A COMPARISON OF, UM, THE PERCENTAGE OF INDIVIDUALS EXPERIENCING HOMELESSNESS AT LONG BEACH SHELTER VERSUS A FEW OTHER CALIFORNIA MUNICIPALITIES THAT ARE COMPARABLE.
THAT WAS A COMMITTEE MEMBER SUGGESTION.
YOU CAN SEE THAT ON VERSUS OTHER CALIFORNIA MUNICIPALITIES ON PAGE ONE.
UM, WE REVISED GOAL NUMBER ONE A LITTLE BIT INITIALLY WE HAD SAID, HOW ABOUT THE GOAL OF SHELTERING
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FOR, COULD WE GO TO ONE? UM, DOES EVERYONE HAVE THEIR COPY? SO FOR RECOMMENDATION ONE, WE SLIGHTLY MODIFIED THIS GOAL, AGAIN, BASED ON FEEDBACK.INITIALLY WE HAD, YOU KNOW, SAID, HOW ABOUT ACHIEVING SHELTERING 40% OF THIS POPULATION BY 2026 AND 60% FOR 2030? BUT WE'VE MODIFIED IT, UM, FOR GOAL 40% FOR 2026 AND 50% BY 2028.
SO MORE MEDIUM TERM GOALS THERE JUST, AND THAT'S REALLY TO COMPARE WITH WHAT OTHER CALIFORNIAS ARE DOING BECAUSE CITIES SUCH AS SAN FRANCISCO AND SAN DIEGO SHELTER ABOUT THAT PERCENTAGE OF THEIR POPULATION EXPERIENCING HOMELESSNESS.
SO WE FELT THAT THOSE WERE KIND OF ACHIEVABLE AND COMPARABLE GOALS THAT THE CITY MIGHT BE ABLE TO SET.
UM, ALSO BASED ON THE COMMITTEES FEEDBACK, THE BULLET POINT UNDER RECOMMENDATION NUMBER ONE, WE TOOK THE SUGGESTION OF, YOU KNOW, THE CITY THROUGH A STRATEGIC PLANNING PROCESS AND CONSULTING WITH INTERESTED PARTIES SHOULD PERHAPS SELECT ONE TO THREE PRIORITY POPULATIONS TO PRIORITIZE, UM, FOR SHELTER.
AND WE SAID, YOU KNOW, MAYBE THIS BODY DOESN'T NEED TO DO THAT JUST AMONG US, BUT THAT SHOULD BE REALLY PART OF THE BROADER CONVERSATION IN THE CITY OF KUDOS.
UM, PRIORITY POPULATIONS MAY BE.
UM, SO, AND THEN WE ALSO HAVE THE RECOMMENDATION FROM THE COMMITTEE TO LOOK AT SHOULD WE DESCRIBE RECOMMENDATION NUMBER TWO AS DOING A NEEDS ANALYSIS OR, YOU KNOW, HOW, HOW SHOULD THAT BE PHRASED? SHOULD IT BE A FEASIBILITY STUDY? AND WHAT WE THOUGHT IS WE REALLY WANT THE CITY TO USE EXISTING DATA THAT'S ALREADY BEEN GATHERED TO DETERMINE, UM, WHAT RESOURCES CURRENTLY EXIST AND WHAT SORT OF SHELTER HOUSING RESOURCES ARE NEEDED BY OUR CURRENT POPULATION OF UNSHELTERED INDIVIDUALS.
SO WE JUST MADE A LANGUAGE MORE GENERIC ACTUALLY.
UM, AND WE SAID, PLEASE CONDUCT AN ANALYSIS USING EXISTING DATA AND THEN FIND WHAT SOME OF THAT EXISTING DATA OR RESEARCH OR FEEDBACK FROM THE COMMUNITY HAS ALREADY BEEN BECAUSE WE THINK THERE IS A LOT OF DATA AND FEEDBACK ALREADY GATHERED.
UM, AND THOSE ARE ESSENTIALLY THE MAJOR CHANGES THAT WE MADE.
LIKE I SAID, WE WANTED TO INCORPORATE, UM, THIS, THIS BODY'S FEEDBACK AND GET SOME OF THOSE DETAILS WITHOUT BEING SO PRESCRIPTIVE AND DETAILED THAT, YOU KNOW, WE'D BE SPENDING SIX MONTHS HAMMERING OUT THE DETAILS OF OUR RECOMMENDATIONS.
SO THOSE ARE THE MAIN CHANGES WE MADE.
WE'VE ALSO ATTACHED TWO APPENDICES.
THE FIRST ONE AS RECOMMENDED IN OUR LAST MEETING ARE THE 2022 VALUES AND PRIORITIES OF PAYBACKS.
YOU CAN SEE THESE ARE ALL THE PRIORITIES THAT, UM, WE HAVE PREVIOUSLY SET.
AND THEN FOR APPENDIX TWO, UM, WE INCLUDED, UH, A GREAT EXAMPLE OF WHAT STARTED UP A SAFETY PROGRAM HAS COST IN OTHER COMMUNITIES SINCE THAT'S AN EXAMPLE OF ONE OF THE TYPES OF SHELTERS WE WOULD RECOMMEND THE CITY LOOK AT.
SO HERE ARE THREE DIFFERENT COST ESTIMATES AND TIME WASTE OF STARTING AT THIS PROGRAM, AS WELL AS WHAT SORT OF SERVICES AN ILLUSTRATIVE LOOK AT ONE OF THE, THE POSSIBLE OPTIONS.
SO I THINK AT THIS TIME, YOU KNOW, WE'D LOVE TO GET FEEDBACK FROM THE COMMITTEE OF DOES THIS REPRESENT, YOU KNOW, A GOOD CAPTURE OF OUR DISCUSSION FROM LAST TIME AND HOW DO WE FEEL ABOUT PRESENTING A, WE WOULD BE SENDING IT TO THE MAYOR, THE CITY MANAGER AND MEMBERS, THE CITY COUNCIL.
DO YOU MIGHT WANNA JUST, UH, REITERATE REALLY QUICKLY WHAT RECOMMENDATION THREE AND FOUR FOR PEOPLE WHO WERE NOT HERE LAST TIME? YEAH, I'LL JUST BRIEFLY, YOU KNOW, RECOMMENDATION NUMBER ONE IS LET'S SET SOME CONCRETE GOALS FOR PERCENTAGE OF THIS POPULATION, UM, THAT SHOULD BE SHELTERED BECAUSE WE THINK THE PERCENTAGE OF THE POPULATION THAT'S SHELTERED IS LOW COMPARED TO OTHER COMMUNITIES.
AND WE THINK THAT GETTING MORE INDIVIDUALS INTO SHELTER SHOULD BE A PRIORITY RECOMMENDATION NUMBER TWO IS LET'S USING EXISTING DATA TO, UM, CAPTURE THE ASSETS THAT WE HAVE AS FAR AS FUNDING AND SHELTER AND HOUSING AND WHAT THE GAP IS BETWEEN WHAT WE HAVE AND WHAT WE NEED.
RECOMMENDATION NUMBER THREE IS WE, UH, REALLY WANT TO PRIORITIZE PREVENTION PROGRAMS BECAUSE WE KNOW THAT THERE MORE COST EFFECTIVE AND HAVE THE BEST OUTCOME.
SO WE'RE RECOMMENDING MAINTAINING INCREASING FUNDING FOR VARIOUS HOMELESSNESS PREVENTION PROGRAMS. AND WE LISTED THOSE, UM, UNDERNEATH THE BULLET POINTS.
AND RECOMMENDATION NUMBER FOUR, UM, IS THAT WE THINK WE NEED TO INCORPORATE SOME LOWER COST QUICKER STARTUP PILOT SHELTER PROGRAMS TO REACH OUR GOALS OF SHELTERING 40% OF INDIVIDUALS AND THEN 60% OF
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INDIVIDUALS IN THE NEXT FOUR YEARS.UM, SO ONE OF OUR RECOMMENDATIONS IS THIS SPACE WEEK MODEL THAT WE'VE SEEN IMPLEMENTED IN CULVER CITY AND IN SAN DIEGO AND THEN ALSO OUT STATE.
AND THAT'S WHY WE PROVIDED INITIAL INFORMATION ABOUT THAT MODEL.
BUT THAT'S ONE OF THE SOLUTIONS THAT COULD BE IMPLEMENTED TO INCREASE THE PERCENTAGE OF INDIVIDUALS OUR SHELTER COMMENTS FOR, UM, RECOMMENDATION NUMBER ONE.
I KNOW LAST TIME WE DID SPEAK A LOT, A LOT ABOUT, UM, SENIORS AND SO I'M LOOKING AT THE LANGUAGE AND I KNOW THAT YOU GAVE EXAMPLES OF, YOU KNOW, UM, PARENTS, CHILDREN, LGBTQ, ALL OF THAT.
BUT SENIORS REALLY, WE HAVE TO FOCUS ON THAT.
AND THE REASON WHY WE HAVE TO FOCUS ON THAT IS I'M SURE YOU GUYS HAVE SEEN THE NUMBERS IN THE STUDIES, THEY'RE GONNA BE 20% OF OUR POPULATION JUST RIGHT HERE IN LONG, IN TWO YEARS.
SO, AND WE HAVE A HUGE POPULATION OF HOMELESS SENIORS IN LONG AND THEY SUFFER THE MOST.
AND A LOT OF THEM THAT ARE ON THE STREET, UM, SOME OF THEM EVEN HAVE CANCER.
SO WE REALLY, YOU KNOW, IT, IT IS HARD BECAUSE RIGHT, EVERYBODY'S, BUT WHEN YOU LOOK, I MEAN, IF YOU'RE THINKING LIKE IF YOU SAW BABY ON SIDE ROAD, THEY'RE KIND BACK TO THAT STAGE, RIGHT? SO WE REALLY HAVE TO MAKE SURE WE ADD THAT LANGUAGE TO EVERYTHING WE'RE DOING SO THAT PEOPLE KNOW THAT WE'RE THINKING ABOUT THEM AND THAT WE'RE REALLY TRYING TO, YOU KNOW, THINK ABOUT SOMETHING INCLUSIVE AS WELL.
YEAH, I, I AGREE THAT THAT SHOULD BE ONE OF THE EXAMPLES PROVIDED HERE.
SO WE CAN ADD THE LANGUAGE SENIORS OR OLDER INDIVIDUALS.
WHAT DOES THE LANGUAGE FOR HER? UM, I KNOW EVERYBODY ALWAYS, LIKE THE WHOLE LANGUAGE NOW IS OLDER ADULTS.
I, I KNOW THAT A LOT SPEAK WITH, AND PERSONALLY I HATE THAT TERM.
I ENJOY BEING A SENIOR IN JUNIOR HIGH.
I ENJOY BEING A SENIOR IN HIGH SCHOOL.
I ENJOY BEING A SENIOR IN LIFE.
SO TO ME IT'S MORE POSITIVE, BUT WHATEVER THE POWERS THAT
IS THERE ANY OTHER COMMENTS, JIM? YEAH, I WAS GONNA SAY THAT IN A WAY THEY FITS WHAT I SPOKE ABOUT PRIORITIES.
AND I THINK THERE'S A COUPLE OF REASONS FOR HAVING THE PRIORITIES ONE NEED.
AND I AGREE THAT FAMILIES KNOW FIRST AND THEN SECOND, I DO AGREE WITH THE SENIOR BECAUSE WE HAVE A MAJOR PROBLEM WITH MORE AND MORE SENIORS GETTING TO THAT POINT OF THEIR SIX, LATE, MID SIXTIES OR 70 WITHOUT ANYTHING EXCEPT VERY MINIMAL SOCIAL SECURE.
SO THIS IS A GROWING CROP AND IT'S SOMETHING, AND ACTUALLY, AND I'LL BE HONEST, AND WE WORK WITH THEM, UH, THOSE TWO CATEGORIES ARE USUALLY EASIER TO PLACE AND TO GO THE HOUSE.
SENIORS AND FAMILIES DON'T HAVE THE SAME RESISTANCE THAT WE FIND IN OTHER AREAS OF HOMELESSNESS.
SO I REALLY THINK IN SOME WAYS BEING PRAGMATIC ABOUT IT.
THERE'S TWO REASONS FOR THOSE PRIORITIES.
ARE THERE ANY QUESTIONS? YES, THAT I SUPPORT ALL THIS? UM, ONE QUESTION I HAVE IS RELATED TO RECOMMENDATION ONE IN TERMS OF WHAT THE RESPONSE COULD BE TO THIS.
SO WE ARE RECOMMENDING BOTH AT TARGETS WE SET OF IMPROVEMENT AND SPECIFIC TARGETS.
AND SO I WONDER IF THIS COULD BE POTENTIALLY GO DOWN, NOT BECAUSE THERE'S NOT SUPPORT FOR SETTING TARGETS, BUT 'CAUSE THE THOUGHT IS BEING 50% IS TOO HIGH IN THIS YEAR, I BELIEVE.
AND SO IF THAT'S THE CASE, SHOULD WE BOARD THIS, MAYBE SPLIT IT UP? UM, WE RECOMMEND THAT TARGETS BE SET FOR IMPROVEMENT, NUMBER ONE, YES OR NO.
NUMBER TWO, THESE ARE THE TARGETS THAT WE RECOMMEND, YES OR NO.
AND NUMBER THREE, IF THESE ARE NOT ACCEPTED TARGETS, WHAT TARGETS WOULD YOU RECOMMEND? YEAH, I, THE, THE INTENT OF THIS DOCUMENT IS TO RECOMMEND POLICY AND UM, NUMBER ONE IS, IS TO RECOMMEND THEY ADOPT A GOAL.
SO, UM, I DON'T KNOW IF YOU THINK THERE SHOULD BE WORDING, SO JUST PROCEDURALLY, THIS WILL BE SENT TO EVERYONE, BUT CITY COUNCIL WILL NOT BE VOTED AND SO THEY, THEY'LL RECEIVE THIS.
BUT, UM, IT'S BASICALLY ADVISORY.
IT'S A STATE, IT'S A ADVISORY STATE.
OUR ONLY AUTHORITY IS TO RECOMMEND POLICY TO
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DO ANYTHING ELSE.BUT, BUT TO YOUR POINT, ALSO, GLAD TO CHANGE THAT PHRASEOLOGY AND SAY WE RECOMMEND THE GOAL SET BASED ON WHAT OTHER CALIFORNIA CITIES HAVE DONE.
SO PROCEDURALLY WE WOULD LIKE TO SEND THIS, YOU KNOW, UNDER THE BANNER OF CASE ACT TO THE PEOPLE THAT I MENTIONED.
DO WE NEED TO, UM, GET A MOTION OR TAKE A VOTE THAT WITH THE RECOMMENDED CHANGES THAT HAVE BEEN ADOPTED HERE, WE WILL SEND IT WITH THOSE TWO CHANGES OF ADDING IN THE LANGUAGE OF SENIORS OR OLDER ADULTS AND THEN BREAKING UP RECOMMENDATION ONE TO SAY, UM, WE RECOMMEND THAT THE CITY SET TARGET AND THEN THE TARGETS THAT WE RECOMMEND.
YEAH, IF, IF WE HAVE A MOTION ON THE FLOOR, I'M HAPPY TO MOTION MOTION POLICY RECOMMENDATIONS.
SECOND, ANY OTHER COMMENTS? ARE THERE ANY QUESTIONS FROM THE MEMBERS OF THE CORRECT? WE THE O NO, I'M JUST DOING THE MOTION.
WE'RE NOT DOING THE OTHER MOTION.
IT'S JUST THIS PARTICULAR MOTION.
OH, THIS MOTION THAT WAS JUST CREATED? YEAH, JUST THE NEW MOTION.
THE MOTION TO APPROVE THE POLICY RECOMMENDATIONS.
IF THERE ARE NO FURTHER COMMENTS QUESTION OR DO WE NEED A FINAL CITY COUNCIL THE NEXT MONTH? WELL, YES, SINCE THIS IS OUR SECOND MONTH GOING THROUGH IT, BUT I I GUESS WE THOUGHT WE COULD DO IT JUST BECAUSE IT'S PART OF THE SUBCOMMITTEE BEFORE.
WELL THAT IS, I MEAN, HOW IT'S WRITTEN FOR THE AGENDA IS TO RECEIVE AND FILE UPDATES NOT TO RIGHT.
DOES IT NEED TO BE VOTED ON THAT QUESTION? YEAH, IF IT'S GONNA GO THROUGH THE WHOLE BODY.
WHAT, WHAT WAS THE QUESTION? IT DOESN'T YOU TO, AND THE ANSWER WAS YES, RIGHT? COMING THE CORRECT.
WELL, BECAUSE, BECAUSE WE INCLUDED THE MEMO IN THE PACKET, THE PUBLIC CERTAINLY HAS HAD ENOUGH, UM, TIME REVIEW IT AND YEAH.
LET'S TAKE A ON THE MOTION TO APPROVE THE POLICY RECOMMENDATIONS WITH THE CHANGES.
WHO CREATED THE MOTION? I CREATED THE MOTION.
WELL, MEMBERS OF THE AUDIENCE THAT HAVE SIGNED UP FOR PUBLIC COMMENT, PLEASE SPEAK WHEN CALLED UPON, UM, THIS WAS NOT AN ITEM.
SO ANY MEMBERS OF THE AUDIENCE THAT HAVE NOT SIGNED UP FOR PUBLIC COMMENT, PLEASE RAISE YOUR HAND THAT WOULD LIKE TO SPEAK ON THIS MOTION.
EVERYBODY HEAR THE MOTION?
ALL THOSE OPPOSED? ANY OTHER? THANK YOU.
OKAY, SO CONTINUING ON, UM, ADJUST SARAH.
UM, THE AREAS THAT THE SERVICE PROVIDERS WANTED TO FOCUS ON, WHICH WERE AREAS OF FUNDING, COLLABORATION, POLICY, PROCEDURES, AND SERVICES, UM, WHICH WAS VERY GOOD TO SEE EVERYBODY KIND OF COLLABORATING SERVICE PROVIDERS, ESPECIALLY IN COLLABORATION PART.
I ASSUME THEY ALL SERVICE PROVIDERS KIND OF ALL VERY MUCH TALK TO EACH OTHER, BUT I FEEL LIKE IT TO BE, THEY RECOGNIZE LIKE A DEEPER LEVEL OF CONNECTION BETWEEN THEM TO, UM, SHARE INFORMATION AND TO HELP PEOPLE THROUGH PROGRAM, ESPECIALLY PEOPLE THAT HAVE DIFFERENT PROGRAM AT THE SAME TIME.
UM, SO THAT WAS VERY KNOWLEDGEABLE.
SO I FEEL LIKE GOING FORWARD WE'RE GONNA SET THE
AND, UM, WE TALKED ABOUT THIS, UM, ABOUT KNOWLEDGE, THE KNOWLEDGE MORE LIKE,
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UM, SETTING TOOLS FOR SERVICE SERVICE PROVIDERS, LIKE BETTER TOOLS FOR THEM TO USE TO COMMUNICATE TO EACH WAY.UM, AND THEN OF COURSE WE, THEY AROUND, UM, EFFICIENCY AND EFFECTIVENESS OF PROGRAM.
MEAN EFFICIENCY IN TERMS OF WHAT, UM, AND HOW I, I GUESS THEIR EFFICIENCY AND EFFECTIVENESS OF THEIR PROGRAM AND HOW THEY INTERTWINE TO AND IN, UM, MORE STANDARDIZED.
SO THEN THEY HAVE BETTER ANALYSIS WITH DATA COMING UP.
ANY QUESTIONS FOR PAM? THANK YOU PAM, FOR ATTENDING THE, ANY QUESTIONS FOR STEPHANIE? YOU WANNA READ YOUR THING? WE'LL TAKE PUBLIC COMMENT.
MEMBERS OF THE AUDIENCE THAT HAVE SIGNED UP FOR PUBLIC COMMENT, PLEASE STATE BLIND CALLED UPON, WE HAVE NO ONE SIGN UP.
UH, ANY MEMBERS OF THE AUDIENCE THAT HAVE NOT SIGNED UP FOR PUBLIC COMMENT, PLEASE RAISE YOUR HAND.
UM, THE MOTION TO RECEIVE AND FILE.
SO CAN I HAVE A MOTION TO RECEIVE AND FILE THE MAYOR'S FUND AND POLICY SUBCOMMITTEE UPDATES AS WELL AS THE COC ASAC REPRESENTATIVE UPDATE? SECOND.
ANY OTHER FURTHER COMMENTS? ALL THOSE IN FAVOR SAY AYE.
UM, THE NEXT IS OUR HOMELESS SERVICES DATA OVERVIEW BY DALTON.
I KNOW WE ALL ARE A SIT IN GROUP.
UM, I JUST, I LIKE TO POINT IT AT THE THING WHILE I TALK.
UM, AND SO I'M GONNA DO A LITTLE BIT OF LIKE A DATA OVERVIEW.
I THINK THERE, I THINK YOU'RE CONSTANTLY, UH, GETTING UPDATED WITH LIKE SPECIFIC PIECES OF DATA AND I'M JUST GONNA, I'M GONNA TEASE IT APART JUST A LITTLE BIT MORE THIS TIME AROUND JUST SO THAT WE GET A LITTLE BIT OF A, A BETTER IDEA OF WHAT KIND OF DATA YOU ARE RECEIVING ON A REGULAR BASIS.
UM, SO A LITTLE BIT OF A ROADMAP FOR WHAT I'M GONNA TALK ABOUT.
I'M GONNA TALK ABOUT LAST QUARTER'S DATA.
WE'LL BREAK IT DOWN, UM, BY THE PROGRAMS THEMSELVES THAT YOU'RE ACCUSTOMED TO.
SO FOR EXAMPLE, LIKE THE MSC, UH, THE MOBILE ACCESS CENTER, UM, AS WELL AS LIKE OUR OUTREACH PROGRAMS. AND THEN I'M GOING TO TALK ABOUT THEM IN TERMS OF LIKE WHAT TYPES OF SERVICES THAT WE'RE PROVIDING.
UM, AND I'LL, I'LL GO INTO DETAIL ABOUT LIKE WHAT THESE SERVICES ACTUALLY ARE, AND I'LL SHOW YOU A BREAKDOWN OF WHAT THOSE LOOK LIKE BY PROGRAM.
UM, WE'RE GONNA END UP TALKING ABOUT OUR COORDINATED ENTRY AND MATCHING PROCESS.
AND THAT'S IN LARGE PART BECAUSE WE INSTITUTED A, UH, OR I SHOULD SAY WE ROLLED OUT A NEW COORDINATED ENTRY PROCESS WITHIN OUR HMIS SYSTEM.
PRIOR TO THAT WE HAD A, LIKE AN EXCEL WORKBOOK THAT WE WERE WORKING OFF OF.
AND SO WE ACTUALLY WENT THROUGH A PRETTY EXTENDED PROCESS TO GET OUR COORDINATED ENTRY MATCHING PROCESS.
THIS IS THE PROCESS THAT WE GET INDIVIDUALS BASICALLY ON THE STREET, UH, AND IF THEY ARE INTERESTED IN HOUSING OR SHELTER, WE ENTER THEM INTO OUR SYSTEM AND THEN WE MATCH THEM TO RESOURCES THAT ARE AVAILABLE BASED ON, UH, ON THEIR DESIRES.
I'LL TALK ABOUT WHAT THAT LOOKS LIKE, UH, TODAY.
AND THEN LASTLY, I'M GONNA WALK YOU THROUGH, UM, THE HOMELESSNESS DATA DASHBOARD.
SO THIS WAS A PROJECT THAT WAS CREATED, UM, AT THE BEGINNING OF THE EMERGENCY DECLARATION THAT WAS LAST YEAR.
AND WE'VE BEEN MAINTAINING IT.
WE'RE GONNA CONTINUE TO MAINTAIN IT BEYOND, UH, FOR, FOR AN EXTENDED PERIOD OF TIME.
AND SO I'M GONNA WALK YOU THROUGH LIKE WHAT THAT IS AND KIND OF LIKE SOME OF THE GIZMOS AND BELLS AND WHISTLES OF THAT DATA DASHBOARD.
JUST SO THAT IF YOU HAVE ANY QUESTIONS THAT HAVE LIKE VERY HIGH LEVEL DATA OR HIGH LEVEL QUESTIONS ABOUT IT, I'LL BE ABLE TO LIKE, YOU KNOW, THAT'S A RESOURCE FOR YOU ALL TO KIND OF LOOK AT, UM, THAT, UM, HOPEFULLY IS LIKE A WEALTH OF INFORMATION THAT YOU DON'T NECESSARILY HAVE TO WAIT FOR.
SO, ALRIGHT, LET'S TALK A LITTLE BIT ABOUT, UM, LAST QUARTER'S ACTIVITY.
ACTUALLY, I SHOULD STOP AND SAY, DO I HAVE ANY QUESTIONS OR COMMENTS OR CONCERNS SO FAR? I'LL TRY TO SLOW DOWN AND RECOGNIZE I'M PROBABLY TALKING A LITTLE QUICK, A LITTLE QUICKLY.
SO FIRST AND FOREMOST, I WANT TO EXPLAIN LIKE HOW WE'RE DISPLAYING THE HOMELESS SERVICES BUREAU ACTIVITIES AND THE REASON WHY WE'RE USING SERVICES INSTEAD OF PERHAPS LIKE ANOTHER MEASURE, UM, LIKE OUTCOMES.
SO WHY ARE WE USING SERVICES AND NOT OUTCOMES TO TALK ABOUT THE ACTIVITIES THAT ARE GOING ON? UM, WITH THE HOMELESS SERVICES BUREAU, FIRST AND FOREMOST, I'M GONNA SAY THAT DESPITE THE FACT THAT WE REALLY LOVE TO SEE OUTCOMES, LIKE THESE ARE THE PERFORMANCE METRICS THAT WE LIKE TO TALK ABOUT, OUTCOMES TEND TO LAG FROM THE ACTIVITY THAT WE'RE
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PERFORMING.SO BASED ON A CERTAIN LEVEL OF ACTIVITY IN JANUARY, WE MAY NOT NECESSARILY BE ABLE TO UNDERSTAND THAT THE OUTCOMES THAT WE'RE SEEING IN FEBRUARY, MARCH, APRIL, MAY, LIKE ALL OF THAT STUFF STAGGERS LATER.
AND SO IT'S REALLY HARD TO TRACK OUR ACTIVITY IN JANUARY HAS LED TO SUCCESSES HERE, HERE AND HERE, RIGHT? AND SO THAT'S ONE THING WHY, UM, WHEN WE TALK ABOUT THE ACTIVITIES THAT WE'RE PERFORMING, IT'S DIFFICULT TO ACTUALLY UNDERSTAND HOW OUTCOMES ARE TRACKING BACK IN TIME TO THOSE ACTIVITIES THAT WE'RE DOING.
SECONDARILY, WHAT'S REALLY IMPORTANT, AND SOMETHING THAT I DON'T THINK, UM, I DON'T NECESSARILY KNOW IF THIS HAS BEEN A POINT OF EMPHASIS IN THE PAST, BUT TALKING SPECIFICALLY ABOUT LIKE SUPPLY AND DEMAND, THE I FLOW AND OUTFLOW OF INDIVIDUALS OF OUR SYSTEM, IT'S VERY, I SHOULD SAY IT IS MUCH EASIER TO IDENTIFY THE DEMANDS ON THE HOMELESS SERVICES SYSTEM.
UM, AND IN LARGE PART IT'S THE ACTIVITY THAT'S COMING IN, PEOPLE WHO ARE REQUESTING SERVICES, PEOPLE THAT ARE COMING INTO THE MULTI-SERVICE CENTER AND ASKING FOR SERVICES.
THAT IS IN ESSENCE IN A NUTSHELL, IT'S A SIMPLIFIED VERSION, BUT IT IS IN ESSENCE DEMAND.
THE SUPPLY, HOWEVER, OF SERVICES IS SLIGHTLY DIFFERENT IN ORDER TO UNDERSTAND ARE WE PROVIDING, UM, ENOUGH HOUSING? UH, ARE WE PROVIDING ENOUGH OF THESE SERVICES? THAT'S FAR MORE DIFFICULT TO UNDERSTAND IN PART BECAUSE A LOT OF WHAT THIS IS DETERMINED BY IS KIND OF OUTSIDE OF OUR PURVIEW.
IT IS MACROECONOMIC CONDITIONS, IT'S MACRO POLITICAL CONDITIONS THAT WE HAVE NO CONTROL OVER.
AND SO IN LARGE PART ONE REASON WHY I WANT TO DISCUSS ACTIVITY FROM THE HOMELESS SERVICES BUREAU SPECIFICALLY ON WHAT WE ARE DOING, WHICH IS SERVICES, NOT NECESSARILY THE OUTCOMES THAT COME AT A LATER TIME.
QUESTIONS OR COMMENTS? I'M GONNA TALK AND I KNOW I'M, I'M SEEING SERVICES AND YOU'RE LIKE, OKAY, WHAT ARE THOSE, WHAT ARE THE SERVICES THAT YOU'RE TALKING ABOUT? I'LL GO INTO A LITTLE BIT MORE DETAIL IN THE NEXT SLIDE, BUT I WANT TO PAUSE THERE IF ANYBODY HAS ANY QUESTIONS OR COMMENTS.
SO ONE OF THE THINGS THAT WE'VE TALKED ABOUT IN THIS BODY IS, UM, TRYING TO FIND OUT WHAT THE DEMAND FOR SHELTER BEDS ARE AND WHAT THE SUPPLY OF SHELTER BEDS ARE.
SO, UM, THAT CAN BE QUANTIFIED FAIRLY EASILY, RIGHT? SO THE SUPPLY OF SHELTER BEDS, YES, THAT IS, UH, I SHOULDN'T SAY IT'S A STATIC NUMBER BECAUSE WE CONSTANTLY GET NEW BEDS ONLINE AND SOME BEDS ARE TAKEN OFF.
BUT YES, WE CAN ANSWER, THIS IS HOW MANY SHELTER BEDS WE HAVE IN THE CITY.
WE ALSO CAN TELL YOU WHAT THE DEMAND IS FOR SHELTER BASED ON THE NUMBER OF REFERRALS THAT ARE IN OUR QUEUE.
I WILL SAY THAT THAT'S A FAR MORE DYNAMIC NUMBER IN LARGE PART, AND I'LL EXPLAIN IT WHEN I TALK ABOUT THE COORDINATED ENTRY SYSTEM.
UM, IT USED TO BE THAT ANYBODY THAT WAS INTERESTED IN SHELTER WAS GOING TO BE PLACED ON A LIST AND THEY WERE THERE INDEFINITELY UNTIL THEY WERE ACTUALLY MATCHED AND THERE WAS NO UPDATE, NO REFRESH ON THAT LIST.
SO IT JUST CONTINUED TO GROW AND GROW AND GROW.
AND SO WHAT SEEMED LIKE A SHORT LIST IN 2018 GREW TO A GIGANTIC LIST IN 2023.
AND THAT IS MISLEADING IN TERMS OF WHAT THE ACTUAL DEMAND ON OUR SYSTEM IS.
WHAT WE'VE NOW INSTITUTED WITH OUR COORDINATED ENTRY SYSTEM IS AN INACTIVITY LOG.
IN ESSENCE, IF SOMEBODY NO LONGER IS, IS NO LONGER ACTIVE IN OUR SYSTEM, THEY'RE NOT ENGAGING WITH OUTREACH, THEY'RE NOT ENGAGING AT THE, UH, THE MSC OR AT THE MAC, THEY AFTER, UH, A CERTAIN PERIOD OF TIME OF INACTIVITY, THEY'RE THEN REMOVED FOR THAT LIST SO THAT WE HAVE A MUCH BETTER, UH, UNDERSTANDING OF WHO ACTUALLY IS STILL INTERESTED IN SHELTER.
IF THAT ANSWERS YOUR QUESTION.
WE WILL BE GOING OVER THE DASHBOARD AND THAT'S WHERE YOU'LL BE ABLE TO SEE OUTCOMES FOR OUR SYSTEM AS A WHOLE VERSUS THE BEING PROVIDED ON THE ACCESS AND ENGAGEMENT SIDE OF THINGS.
VISUALIZE HOW THIS WORKS FOR SOMEBODY THAT'S ON THE WAIT LIST.
SO SOMEONE AROUND HERE IS ON THE WAIT LIST, WHO'S MADE CONTACT? MM-HMM
AND THEY'RE ON THE WAIT LIST AND AN OPENING APPEARS.
HOW DO YOU LOCATE THE PERSON ON THE WAIT LIST? LO LIKE PHYSICALLY LOCATE THEM, LIKE CALL THEM UP? SO IT IS CELL PHONE COMMUNICATION FOR PART, OFTENTIMES IT IS THROUGH LIKE ANY OTHER KIND OF LIKE IF IT'S CELL PHONE, EMAIL, LIKE, UH, SOME TYPE OF COMMUNICATION DEVICE THAT THEY'VE LISTED IN OUR HMI SYSTEM.
OFTEN, LIKE I THINK THERE'S, UM, PLENTY OF EVIDENCE TO SUPPORT THAT A, A LARGE MAJORITY OF INDIVIDUALS WHO ARE EXPERIENCING HOMELESSNESS STILL HAVE LIKE WORKING CELL PHONES AND DO PICK THEM UP.
HOWEVER, THERE ARE CASES WHERE THAT'S NOT POSSIBLE.
AND SO THAT'S WHEN IT'S UP TO LIKE OUR OUTREACH TEAMS TO GO THROUGH THE SYSTEM TO SEE WHAT THE LAST, LIKE, I DON'T WANNA SAY ADDRESS, BUT LIKE THEIR LAST CURRENT LIVING SITUATION WAS, WHICH ACTUALLY PROVIDES LIKE A GEOLOCATION POINT IN ON A MAP.
THEY'RE ABLE TO TRACK BACK LIKE, THIS IS THE LAST KNOWN LOCATION FOR THIS INDIVIDUAL AND THEY GO BACK AND THEY TRY TO FIND 'EM.
SO IT IS SOMETIMES IT BECOMES A BIT OF AN EXPEDITION TO ACTUALLY FIND THAT INDIVIDUAL.
YEAH, I MEAN I THINK THAT WOULD BE GOOD DATA TO KNOW KIND OF HOW MANY ARE ON WAIT LISTS RIGHT NOW.
MM-HMM
[00:35:01]
RIGHT NOW? YEP.THAT'S SOMETHING WE CAN PROVIDE.
THE OTHER THING, AND MAYBE I FIND THIS OFFLINE, IS THERE ARE INDIVIDUALS THAT ARE NOT ACCEPTABLE FOR THESE HOUSING BECAUSE OF RESTRICTIONS.
THEY HAVE UH, SEVERE MENTAL ILLNESS, THEY HAVE EVICTION PROBLEM THAT IS NOT ALLOWED IN THE SITE.
SO THERE ARE CRITERIA THAT MIGHT EXCLUDE INDIVIDUALS.
THERE IS ELIGIBILITY CRITERIA.
SO THERE ARE SOME HOUSING RESOURCES THAT ARE SPECIFICALLY FOR SENIORS.
THERE ARE, UM, CERTAIN HOUSING, UM, RESOURCES THAT ARE SPECIFIC FOR VETERANS.
AND SO THERE, BUT WE DO HAVE TO HAVE A BIT OF LIKE A, A PROCESS THROUGH WHICH NOT ONLY WE PRIORITIZE INDIVIDUALS, BUT WE HAVE TO RECOGNIZE WHAT THE ELIGIBILITY REQUIREMENTS ARE.
FOR OUR FUNDED PROGRAMS, THE PROVIDERS ARE REQUIRED NOT TO SCREAM OUT FOR THINGS THAT YOU MENTIONED, LIKE OBVIOUSLY SOMEBODY CAN'T USE ON SITE, BUT THEY NEED TO TAKE SOMEBODY REGARDLESS OF THEIR SUBSTANCE USE.
THEY SAY, SORRY, YOU'RE NOT ABLE TO USE WHILE YOU'RE IN THE PROGRAM, BUT YOU CAN'T SCREEN SOMEBODY OUT BECAUSE THEY'RE AN ACTIVE SUBSTANCE USER.
YOU KNOW, IF SOMEBODY'S STRUGGLING WITH THEIR ADLS, IT IS A FAIR HOUSING ISSUE.
LIKE YOU STILL HAVE TO ACCEPT THAT PERSON AND TRY TO MEET THEM.
IT IS A STRUGGLE FOR PROVIDERS, I WILL SAY.
LIKE, IT IS HARD TO MEET THE NEEDS THAT WE ARE SEEING OUT ON THE STREET.
LIKE THAT'S A HOPE WITHIN PROP ONE IS THAT WE GET MORE RESOURCES THAT PEOPLE'S MENTAL HEALTH NEEDS AS WELL, THE PHYSICAL HEALTH COMPLEXITIES OUT THERE.
UM, BUT THAT IS A CHALLENGE WITHIN THE SHELTERS IS, YOU KNOW, THE NEED IS PRETTY GOOD.
I DIDN'T, I MEANT THERE ARE PEOPLE THAT ARE UNABLE TO MEET THOSE.
THEY'RE AND THEREFORE THEY AREN'T SHELTERED.
THEY'RE DEFINITELY PEOPLE THAT ARE LIKE, I DON'T WANT TO, I DON'T WANT TO STOP USING, STOP USING AS LIKE THE FACT THAT I CAN'T USE WHILE I'M IN THERE.
CAN I JUST SAY, UM, AS JUST TO MY MEMBERS WE'RE ASKING FOR SOMETHING, CERTAIN NUMBERS OR WHATEVER, IT WOULD BE HELPFUL IF YOU COULD EXPLAIN WHY YOU NEED IT, LIKE WHATCHA LOOKING FOR SO THAT THEY CAN PROVIDE THE PRODUCT.
YEAH, BECAUSE OFTENTIMES I, SO JUST TO KIND OF PIGGYBACK ON THAT, I APOLOGIZE.
UM, I WILL GET REQUESTS FOR DATA AND BASED ON LIKE HOW THE, I SHOULDN'T SAY LIKE THE CONTEXT OF THE QUESTION MATTERS.
I CAN PROVIDE ADDITIONAL CONTEXT, UM, WITH ADDITIONAL DATA AS TO LIKE, IN THE WAY THAT YOU ASK IT OR LIKE THE REASONS WHY YOU'RE ASKING IT.
I CAN PROVIDE ADDITIONAL CONTEXT AS TO LIKE, UM, LIKE WHY THE NUMBERS THAT YOU'RE SEEING OR LIKE PERHAPS HOW THEY COMPARE WITH LAST YEAR.
ALL OF THOSE THINGS ACTUALLY DO HELP.
LIKE I THINK TO CONTEXTUALIZE THE SPECIFIC REQUEST, UH, I KNOW THIS ISN'T EASY, BUT DO YOU TRY TO CONNECT THE INDIVIDUAL WITH A WORKER THAT WILL FOLLOW THAT CASE? IN OTHER WORDS, THAT IS THE BEST CASE MANAGEMENT AND IS THAT BEING DONE? IS IT POSSIBLE TO CONNECT A SPECIFIC CASE MANAGER WITH THAT INDIVIDUAL THEN THEY WOULD BE ABLE TO, TO FOLLOW THE OUTCOME AND GIVE US THE
I'M, I'M GLAD YOU HAVE THAT BECAUSE IN LARGE PART, LIKE I'M GONNA TALK ABOUT THE SERVICES THAT WE ARE PROVIDING AND BY FAR LIKE THE MAIN ONE THAT WE DO PROVIDE SPECIFICALLY IS CASE MANAGER.
MEANING WE ARE CONNECTING CLIENTS WITH A SPECIFIC CASE MANAGER WHO'S GONNA HELP THEM GET THE SERVICES THAT THEY'RE REQUESTING, WHETHER THAT IS UM, YOU KNOW, HOUSING SERVICES OR IF IT'S SHELTER SERVICES OR ANY OF THE OTHER SERVICES THAT WE PROVIDE LIKE AT THE MSC, SUCH AS LIKE SHOWERS AND STUFF LIKE THAT.
SO YES, LIKE THERE IS CONNECTION WITH CASE MANAGEMENT.
UM, UNFOR, LIKE AT TO PAUL'S POINT, THE SHEER NUMBERS THAT WE'RE DEALING WITH ARE PRETTY STAGGERING.
MEANING IT IS, UM, IT'S A DIFFICULT AND TALL ORDER TO REQUEST THAT CASE MANAGERS ARE RESPONSIBLE FOR LIKE PROVIDING THESE, THEY'RE THE ONES ENTERING IT INTO THE SYSTEM.
AND IT'S MY JOB THEN TO AGGREGATE THAT INFORMATION AND THEN DISPLAY IT TO YOU LIKE AT THIS AGGREGATE LEVEL.
LIKE AT THIS, LIKE THIS IS SYSTEM WIDE.
WELL, I GUESS IT WOULD BE, I'LL QUALIFY THAT IF THE INDIVIDUAL DOES EXPRESS A DESIRE TO BE PLACED, DO THEY GET ASSIGNED A CASE MANAGER TO BASICALLY HELP THEM ACCOMPLISH THAT? YES.
SO THEIR CASE MANAGER THAT WHEN, FOR EXAMPLE, IF SOMEONE WAS TO ENTER THE, THE MULTI-SERVICE CENTER AND THEY'RE REQUESTING CASE MANAGEMENT SERVICES OR THEY SAY, I AM INTERESTED IN HOUSING, THEY WILL BE CONNECTED
[00:40:01]
WITH A CASE MANAGER WHO IS THEN GOING TO ASSESS 'EM.THEY'RE GONNA, AND SO THIS ASSESSMENT IS BASICALLY HOW WE END UP LIKE PRIORITIZING THAT INDIVIDUAL.
SO, SO THAT CASE MANAGER WOULD BE ABLE TO GIVE US OUTCOME.
WELL, THE OUTCOME COME FROM THE SYSTEM, THE CASE MANAGERS.
LET, LET ME REVERSE AND KIND OF JUST GIVE SOME HIGH LEVEL NUMBERS AND I CAN'T REMEMBER THE EXACT NUMBER FROM YESTERDAY, BUT LAST YEAR WE ROUGHLY SAW 4,500 UNIQUE INDIVIDUALS, NOT REPEAT THAT AS DEDUPLICATION, THAT SOMEBODY CAME IN, YOU KNOW, EVERY DAY OF THE YEAR.
THERE WERE STILL ONE WITHIN THAT.
SO WE SAW 4,500 PEOPLE AT THE MSC AND WE HAVE EIGHT, EIGHT PEOPLE THAT ARE PROVIDING CASE MANAGEMENT.
SO LIKE, YES, YOU HAVE A CASE MANAGER, HOWEVER, IF YOU DO THE MATH, IT'S NOT ENOUGH TO REALLY PROVIDE LIKE IN DEPTH LIKE ONGOING CASE MANAGEMENT, LIKE AN F FSP TYPE PROGRAM OR YEAH, I AGREE.
YEAH, CA CASE LOADS ARE TOUGH FOR INDIVIDUALS AT THE, AT THE, AT THE MSC AND THAT GOES AS WELL FOR OUR OUTREACH WORKERS AS WELL.
JUST THE NUMBER, THE SHEER NUMBER OF INDIVIDUALS THAT THEY THEMSELVES ARE UNIQUELY RESPONSIBLE FOR, AT LEAST FOR THE INFORMATION THAT'S PROVIDED INTO OUR HMIS SYSTEM.
UM, IT, IT IS QUITE STAGGERING.
ANY OTHER QUESTIONS OR COMMENTS? YEAH, YOU CAN GO NOW.
ALRIGHT, SO LET'S TALK A LITTLE BIT ABOUT LIKE THE ACTUAL SERVICES THEMSELVES.
SO I'M GOING TO BREAK THIS DOWN BY SERVICE CATEGORY.
WE ACTUALLY HAVE, UM, UH, CLOSE TO A HUNDRED ACTUAL LIKE SERVICE ITEMS THEMSELVES.
AND SO TRYING TO DISPLAY THAT FOR YOU HERE IS GOING TO BE IMPOSSIBLE AND NOT SUPER USEFUL.
AND SO, UM, I'VE ACTUALLY, LIKE WE HAVE CATEGORIZATIONS OF THESE SERVICES AS DISPLAYED HERE.
AND SO, UM, UH, OKAY, SO, UM, THERE I I DID HAVE LIKE AN EXPLANATION OF LIKE WHAT EACH ONE OF THESE SERVICE CATEGORIES ACTUALLY HAS AND LIKE KIND OF THE MOST COMMON, UM, SERVICE CATEGORIES HERE.
SO SPECIFICALLY YOU'RE GONNA SEE CASE MANAGEMENT IS A VERY HIGHLY UTILIZED SERVICE ITEM.
WE ALSO HAVE, UH, SO ACTUALLY SURPRISINGLY, OR PERHAPS WHAT YOU WOULD, UM, THINK IS, IS SURPRISING IS OTHER, IS ACTUALLY A VERY HIGH CATEGORY AND I'LL EXPLAIN WHY SPECIFICALLY AT, AND THIS IS DRIVEN HERE, THE FACT THAT OTHER IS A CATEGORY THAT IS SUPER HIGH IS BECAUSE AT THE MULTI-SERVICE CENTER WE PROVIDE SHOWERS, WE LOG SHOWERS AS A SERVICE AT THE MULTI-SERVICE CENTER, THERE ISN'T EXACTLY ANOTHER CATEGORY HERE THAT ACTUALLY INCORPORATES SHOWERS.
AND SO OTHER ENDS UP BEING LIKE THE SUPER HIGH NUMBER.
YOU'LL SEE WHEN I BREAK IT OUT FOR YOU IN LIKE THE, IN THE PROGRAM CATEGORIES, REALLY THE MULTI-SERVICE CENTER IS THE ONE DRIVING THIS NUMBER BEING SUPER HIGH.
SO LET'S GO AHEAD AND GET INTO THAT.
WHY NOT? UM, SO HERE IS THAT BREAKDOWN.
THIS IS SPECIFICALLY THE MONTH OF JANUARY.
ALL OF THE SERVICE, UH, NOT ALL OF THEM BECAUSE SOMETIMES WE DON'T ACTUALLY HAVE, LIKE YOU WON'T SEE EDUCATION HERE.
WE DIDN'T PROVIDE LIKE EDUCATION SERVICES SPECIFICALLY OR A REFERRAL TO AN EDUCATION SERVICE.
UM, SO THESE SERVICE CATEGORIES OCCURRED IN JANUARY AT THE MULTI, AT THE MOBILE ACCESS CENTER AT THESE RATES.
THE MULTI-SERVICE CENTER AT THESE RATES AND THEN AT THE OUTREACH TEAM CONDUCTED THE FOLLOWING SERVICE CATEGORY, LIKE THE FOLLOWING NUMBERS OF SERVICES OVER THE COURSE OF JANUARY.
AND YOU'LL SEE HERE THAT OTHER SERVICE CATEGORY DOMINATED BY THE MULTI-SERVICE CENTER.
AND I CAN TELL YOU THAT THIS IS LIKE 99% SHOWERS THAT UNIQUE.
WELL, NOT UNIQUE, RIGHT? NO, NO, THESE ARE NOT.
SO THIS CAN BE A SINGLE INDIVIDUAL CAN BE TAKEN.
WELL, YOU KNOW, THIS IS GONNA BE A SILLY EXAMPLE.
ONE INDIVIDUAL CAN TAKE 500 SHOWERS.
NOW THAT'S GONNA BE LOGGED 500 TIMES.
THAT'S NOT HAPPENING OBVIOUSLY.
BUT THIS IS NOT THE CASE WHERE, SO IN THE EXAMPLE THAT PAUL GAVE YOU, WHERE WE TALKED ABOUT 4,000 UNIQUE INDIVIDUALS VISITING THE MULTI-SERVICE CENTER, THIS IS NOT LIKE, THIS IS NOT TIED TO ONE INDIVIDUAL ACCESSING SERVICES.
THIS IS THE TOTAL NUMBER OF SERVICES PROVIDED DURING THE MONTH OF JANUARY FOR THESE PROGRAMS. SO I'M PRETTY SURE THAT YOU ALL GET LIKE THESE BOTTOM LINE NUMBERS, RIGHT? LIKE YOU GET THESE OVERALL NUMBERS.
LIKE THIS IS THE NUMBER OF SERVICES.
SO THIS IS A BREAKDOWN OF THOSE SERVICES.
SO YOU CAN SEE WHAT WE'RE DOING AT THE MULTI-SERVICE CENTER, THE MOBILE ACCESS CENTER AND OUTREACH TEAMS AND SEE HOW THOSE PROGRAMS ARE DIFFERENT.
THEY'RE PROVIDING DIFFERENT SERVICES.
SO THESE ARE, THESE PROGRAMS ARE, ARE ACTING UNIQUE.
LIKE THEY, THEY'RE PROVIDING UNIQUE DIFFERENT TYPES OF SERVICES BASED ON WHAT THEY'RE DOING.
LIKE OUTREACH IS OUT HERE, THE INDIVIDUALS OUT HERE HAVE DIFFERENT, DIFFERENT NEEDS THAN THE INDIVIDUALS WHO ARE COMING TO THE MULTI-SERVICE CENTER.
AND THAT'S REFLECTED IN THE TYPES OF SERVICES THAT WE'RE PROVIDING.
SO WHEN YOU, UM, GET YOUR DATA FOR CASE MANAGEMENT AND, AND LET'S JUST SAY MAYBE 80, 90% OF THE PEOPLE ASK FOR SHELTER OR IN AS THEIR APP.
MM-HMM
BUT THE APP, THE INDIVIDUAL APPS.
[00:45:01]
AND SO THIS WAS, THIS IS, THIS IS ONE OF THE NEW THINGS THAT WE GET AT WHEN WE INCORPORATE THE COORDINATED ENTRY SYSTEM INTO HMIS.WE NOW HAVE LIKE WHAT'S CALLED REFERRALS.
SO AS AN EXAMPLE, SOMEBODY WALKS INTO THE MULTI-SERVICE CENTER, SAYS, I AM INTERESTED IN SHELTER OR I'M INTERESTED IN HOUSING.
THEY GO TO THEIR CASE MANAGER.
THE CASE MANAGER WILL LOG A CASE MANAGEMENT LIKE SERVICE, RIGHT? THEY'RE ENGAGING WITH THEIR CLIENT AND TALKING TO THEM ABOUT IT.
THEY'RE GONNA DO AN ASSESSMENT AND AFTER THAT ASSESSMENT, THEY'RE GOING TO REFER THAT CLIENT TO WHAT WE CALL LIKE A QUEUE.
THIS IS THE, THE WAIT LIST THAT WE REFERRED TO EARLIER.
UM, THAT, THAT REFERRAL, THAT SPECIFIC MOVEMENT FROM CLIENT TO THE QUEUE, THAT'S A REFERRAL THAT WE WEREN'T TRACKING, UM, IN THE SYSTEM PRIOR TO, TO THIS MOVEMENT, PRIOR TO THIS ROLLOUT.
NOW WE ARE SO EACH TIME, SO NOW I CAN TELL YOU OF THE 312 CASE MANAGEMENT SERVICES PROVIDED, 150 OF THOSE WERE REFERRALS TO EITHER A SHELTER QUEUE OR TO A HOUSING QUEUE.
I COULD, I COULD DO THAT, YES.
YEAH, THAT'S, THAT'S VERY MUCH MY INTEREST.
IT'S SORT OF A RIGHT NOW PICTURE WHAT'S HAPPENING, WHAT'S THE DEMAND AND THEN ARE WE ABLE TO MEET THE DEMAND? IF NOT, THERE'S A WAIT LIST.
AND HOW MANY FOLKS ON A GOOD, YOU KNOW MM-HMM
AND THE OTHER THING, I THINK THIS IS GREAT AND I LIKE WHAT YOU'RE DOING, BUT IT'S HARD TO GET A FEEL, YOU KNOW, YOU HEAR A REAL BIG NUMBER ABOUT CASE MANAGEMENT, BUT YOU DON'T, I DON'T GET A SENSE OF ARE WE DOING A GOOD JOB WITH CASE MANAGEMENT? DO WE HAVE ENOUGH CASE MANAGERS? ARE WE NOT, ARE WE TURNING PEOPLE AWAY FROM CASE MANAGEMENT SIMILAR WITH ALL THESE, DO WE HAVE ENOUGH FOLKS AND ENOUGH RESOURCES TO PROVIDE ALL SERVICES? AND IF NOT, WHERE IS THE SHORTAGE AND KIND OF, HOW WOULD YOU LOOK AT THAT AND FIGURE OUT A WAY TO RESOLVE IT POTENTIALLY? UM, I DON'T KNOW IF YOU WANT ME TO SPEAK TO ABOUT THAT OR NOT.
YEAH, I MEAN THE REALITY IS WE HAVE NOWHERE NEAR RESOURCES TO MEET THE DEMAND.
WE HAVE HUNDREDS OF PEOPLE WAITING FOR A SHELTER BED.
WE HAVE A THOUSAND PLUS PEOPLE WAITING FOR HOUSING THAT ARE INTERESTED.
LIKE THE LARGE MAJORITY OF THE PEOPLE WANT THINGS.
SO THERE'S A LOT OF PEOPLE THAT ARE PARTICULAR ON WHAT KIND OF SHELTER THEY WANT.
LIKE THEY WANT THEIR OWN ROOM IN A PLACE THAT IS A LOT OF PEOPLE, IF YOU'RE LOOKING FOR THAT, THE WEIGHT'S GONNA BE MUCH LONGER 'CAUSE YOU DON'T HAVE AS MUCH OF THAT MEANING THAT'S LIKE CONSIDERABLY A HIGH DEMAND.
UM, THE REALITY I THINK THAT IS DIFFICULT IS WHEN YOU DON'T HAVE ENOUGH, CAN WE USE MORE CASE MANAGEMENT FOR THE PEOPLE THAT ARE SAFE? YES.
BUT IF WE GOT IN A DOLLAR, I THINK MOST PEOPLE WOULD SAY LIKE, YOU KNOW, ADDING ADDITIONAL CASE MANAGERS, IF WE DON'T HAVE ENOUGH SHELTER AND HOUSING, IT DOESN'T RESOLVE THE ISSUE.
IT JUST ALLOWS US TO MEET WITH PEOPLE FOR LONGER PERIODS OF TIME.
SO LIKE, YOU KNOW, I THINK THAT'S A CHALLENGE.
THAT'S LIKE WE NEED ENOUGH PEOPLE TO ENGAGE, BUT WE ALSO LIKE NEED TO MAKE SURE THAT THOSE PEOPLE HAVE PLACES TO REFER.
AND WHEN WE DON'T HAVE ENOUGH OF THAT, LIKE INVESTMENT REALLY SHOULD GO INTO SHELTER IN YES.
THERE HAS TO BE BALANCE OF RESOURCES.
AND SO TO CLARIFY MY QUESTION, I WASN'T ASKING ABOUT SHELTER.
I UNDERSTAND THAT'S DIFFERENT DATA.
I WAS ASKING ABOUT THESE COMPONENTS.
SO ARE WE MEETING THE NEED FOR THESE THINGS? THESE ARE JUST WHAT WE DO.
BUT ARE WE TURNING PEOPLE AWAY BECAUSE WE CAN'T DO THESE THINGS? THAT'S MY QUESTION.
I KNOW THAT'S A SEPARATE, THAT'S NOT ON HERE.
I'M JUST ASKING ABOUT THIS SO I CAN, I CAN BREAK MY ANSWER UP INTO A COUPLE DIFFERENT WAYS.
SO YOUR POINT IS WELL TAKEN, WHICH IS THERE ARE SOME CATEGORIES IN HERE.
I'M GONNA, I'M, I'M GONNA LOOK AT THIS ONE BECAUSE THIS IN AND OF ITSELF IS A CATEGORY THAT'S IN NEED, RIGHT? SOMEBODY CAN BE INTERESTED IN MENTAL HEALTH WITHOUT BEING INTERESTED IN ANYTHING ELSE.
THEY DON'T NEED TO BE INTERESTED IN SHELTER, THEY DON'T NEED TO BE INTERESTED IN HOUSING.
THEY COULD SPECIFICALLY BE COMING TO US FOR AN EVEN MENTAL HEALTH.
AND WHAT I'LL TELL YOU NOW, I I COULD, I CAN, THAT'S NOT A QUESTION THAT I CAN ANSWER WITH DATA.
I CAN'T TELL YOU HOW MANY PEOPLE ARE INTERESTED IN BEING CONNECTED WITH MENTAL HEALTH THAT ARE TURNED AWAY.
LIKE THAT'S NOT SOMETHING THAT WE RECORD.
WE DON'T HAVE, LIKE THIS PERSON WAS INTERESTED BUT WE DIDN'T HAVE ENOUGH STUFF.
LIKE THAT'S NOT SOMETHING THAT'S BEING RECORDED.
I CAN TELL YOU, AND BASED ON WHAT
[00:50:01]
PAUL MENTIONED, WHICH IS IF WE HIRED MORE CASE MANAGERS, THIS NUMBER WOULD GO UP.MEANING LIKE, YES, WE, WE COULD USE MORE CASE MANAGER TO MEET THE DEMAND FOR CASE MANAGEMENT.
HOWEVER, IN SO SAYING, I WILL SAY THAT CASE MANAGEMENT GENERALLY SPEAKING ISN'T IN AND OF ITSELF A SERVICE THAT PEOPLE ARE LOOKING FOR.
THEY'RE, THEY WANT CASE MANAGEMENT TO GET THEM SOMETHING ELSE.
AND SO TO PAUL'S POINT, WE COULD HIRE MORE CASE MANAGERS, BUT THAT'S NOT ALLEVIATING THE BOTTLENECK OF WHAT THEY'RE LOOKING TO GET FROM CASE MANAGEMENT, WHICH IS LIKELY SHELTER OR HOUSING.
DOES THAT MAKE SENSE? I THINK THAT YOUR ANSWER MAY BE THAT YOU'RE PROVIDING THESE SERVICES, 500 PEOPLE ARE ASKING FOR A SHOWER, GETTING A SHOWER, SO THEY'RE GETTING THESE SERVICES.
IT'S, IT'S, SO WHEN WE SEE THESE, WE'RE SEEING HOW MANY ARE OCCURRING.
AND PEOPLE ARE GETTING 'EM AND WE'RE NOT TURNING PEOPLE AWAY WHO NEED FINANCIAL SERVICES OR TAKING CARE OF THEIR FINANCIAL NEEDS.
THE THREE THAT HAVE FINANCIAL NEEDS, THERE'S ONLY THREE PEOPLE WHO ASK FOR FINANCIAL HELP.
THAT'S NOT WHAT'S HAPPENING THERE IS LIKE REFERRAL REFERRAL VERSUS WHAT WE PROVIDE AND THAT'S CORRECT REFERRAL.
AT THE MSC WE HAVE HELP ME HELP YOU.
THAT'S AN OUTSIDE AGENCY THAT PROVIDES HELP FOR PEOPLE AND LIKE APPLYING TO DPSS AS WELL AS APPLYING TO SOCIAL SECURITY.
SO LIKE WE'RE NOT DOING A LOT OF THAT.
WE'RE REFERRING AND IT'S OFTEN ENDING UP IN CASE MANAGEMENT WITH THINGS MOVING INTO CES AND TRACKING REFERRALS.
WE'LL BE ABLE TO BETTER SPEAK TO LIKE SOME OF THESE ANCILLARY THINGS.
LIKE HEALTHCARE IS NOT SOMETHING WE PROVIDE NECESSARILY DIRECTLY, BUT WE'RE REFERRING ALL THE TIME TO PCC.
AND OTHER, YOU KNOW, ENTITIES OUTSIDE OF YEAH.
SO LEGALS LIKE, SO YES, FOR EXAMPLE, FINANCIAL SERVICES.
I WOULD SAY LIKE GENERALLY SPEAKING, THIS IS US REFERRING PEOPLE TO AN OUTSIDE AGENCY WHO DOES ACTUAL FINANCIAL SERVICES.
LEGAL SERVICES IS A BIT OF A SPLIT.
LIKE WE ACTUALLY DO PROVIDE LIKE FEEDING PEOPLE.
WE ARE, SO WE'RE NOT CAPTURING THAT REAL WELL AT THE MSC BECAUSE OF LIKE, HOW IT ENDS UP HAPPENING IS FOOD IS HANDED OUT BY OUR SECURITY AT LIKE LUNCH BREAK TIME.
THERE IS A SECURITY GUARD THAT STAYS ON DURING LUNCH BREAK AND HANDS OUT FOOD.
SO YEAH, DEFINITELY AN UNDERREPRESENTATION.
THIS IS PROBABLY THE HIGHEST FOR THE MSE ON ANY OF THESE PROGRAMS. SO WE'RE PROBABLY HANDING OUT ANYWHERE FROM 30 TO 40 MEALS DAY MOST DAYS.
DM YOU KNOW, ONE AREA I'M ON THERE, WHICH IS A MAJOR PROBLEM ABUSE.
UH, YOU MAY HAVE LUMPED IT IN WITH MENTAL HEALTH, BUT, UH, DO WE GET ANY REQUESTS FOR HELP WITH SUBSTANCE ABUSE OR IS THAT JUST ZERO? YEAH, SO WE DO HAVE A SUBSTANCE USE COUNSELOR.
UM, THEY TRACK THEIR STUFF A LITTLE BIT SEPARATELY BECAUSE HMIS IS NOT A HIPA COMPLIANT SYSTEM.
SO THERE ARE, AND THAT'S ALSO THE CASE ON THE MENTAL HEALTH SIDE IS WE ARE PROVIDING COUNSELING, BUT WE DO NOT PUT IT INTO HMIS BECAUSE IT IS NOT A HIP A COMPLIANT SYSTEM.
UM, THEREFORE THERE ARE CERTAIN THINGS THAT WE DON'T CRACK THAT WE CAN PULL THAT AREN'T COMING OUT OF HMIS.
WE ALSO DO PARTNER WITH A DAP AND OEND WHO PROVIDES ADDITIONAL SUBSTANCE USE SERVICES AT THE MSC IN THE FIELD HERE IN LONG BEACH.
AND THEN WE HAVE A NUMBER OF, YOU KNOW, SUBSTANCE USE.
SO THIS ONE HERE IS A BIT COMPLEX AS, AS PAUL MENTIONED, WE HAVE A COMPLETELY SEPARATE AGENCY SET UP, UM, THAT, THAT TRACKS THIS.
AND SO THESE, UM, ARE LIKELY LIKE REFERRALS TO THAT AGENCY IF SOMEONE, BECAUSE WE'RE OFFERING THE 854 APPS OF CASE MANAGEMENT, RIGHT? SO I I I'LL SAY OFTENTIMES WHAT THIS IS RECORDING IS AN INDIVIDUAL WHO IS ALREADY ON THE QUEUE AND IS CHECKING IN AND SAYING, HEY, HOW'S IT GOING? UH, I, SO, UM, WE DO HAVE LIKE AN INACTIVITY POLICY THAT I JUST MENTIONED, RIGHT? THAT KEEPS OUR QUEUE UP TO DATE.
UM, AND SO NOW THERE'S A LOT OF CHECK-INS, LIKE A LOT OF THE CASE MANAGERS AND CLIENTS ARE HAVING THESE MEETINGS TOGETHER TO SAY, WHERE AM I ON THE LIST? HOW MUCH TIME DO, HOW MUCH TIME DO YOU THINK I HAVE LEFT ON THE LIST? WHAT DO I QUALIFY FOR? WHAT ARE THE OPTIONS AVAILABLE TO ME? AND SO THIS AS, AS MENTIONED BEFORE, THESE ARE CHECK-INS MOST OF THE TIME.
UM, I WOULD, I WOULD ARGUE THAT MOST OF THESE ARE NOT NEW ADDITIONS TO THE QUEUE.
IT'S PEOPLE WHO ARE ALREADY ON THE QUEUE ASKING WHAT'S THE STATUS.
SO IS THERE GONNA BE A POINT WHERE, UM, YOU WILL COLLECT DATA AS TO WHAT THE 854
[00:55:02]
ASK ARE AND, AND HOW THEY'RE BEING REDIRECTED? YOU MEAN LIKE BREAKING THIS CATEGORY DOWN INTO THE SPECIFIC ITEMS THEMSELVES? WELL, BREAKING THE 854 CONTACTS YOU'VE GOT MM-HMM.UH, SEVEN 60 ASKS FOR TRANSPORTATION.
SO THIS, LIKE I SAID, THIS SERVICE CATEGORY HAS MULTIPLE ITEMS IN IT.
AND SO, UH, IF THE CASE MANAGER DEEMS THAT LIKE THE MAJORITY OF THEIR CONVERSATION OR THEY TOUCHED UPON FIVE DIFFERENT THINGS IN THEIR CONVERSATION, THEY CAN LOG A DIFFERENT SERVICE ITEM WITHIN THAT CATEGORY.
AND SO YES, THIS 8 54 CAN BE BROKEN DOWN INTO MORE SPECIFIC ITEMS THEMSELVES IN TERMS OF LIKE THE ACTUAL CONVERSATION OR LIKE THE CONTENT OF IT CASE, LIKE WHAT PAM SAYING THE THE CONNECTION TO RESOURCES.
SO YES, I CAN TELL YOU OF THIS 854 IN THE MONTH OF JANUARY.
WELL, I, I CAN, I CAN GIVE YOU THE NUMBER OF REFERRALS TO THE QUEUE, RIGHT? SO GAVE ARE IS A HOT, RIGHT? YES.
SO YEAH, I MEAN YOU'RE, SO FOR THOSE, SORRY, I'M USING Q THAT'S LIKE THE NEW LANGUAGE THAT WE'RE USING NOW, BUT YEAH, SO THAT IS THE OLD HOUSING OPPORTUNITY POOL.
WE'RE NOW CALLING IT THE COMMUNITY QUEUE JUST TO, TO KEEP THINGS STREAMLINED, WHATEVER.
UM, BUT YES, SO I CAN GIVE YOU THE NUMBER OF REFERRALS THAT OCCURRED IN THIS MONTH, LIKE TO THE HOUSING QUEUE.
YES, I CAN, I CAN GIVE THAT TO YOU.
SO JULIE, IT SOUNDS LIKE YOU'RE LOOKING FOR OUTCOME OF THIS BECAUSE THAT'S WHAT THAT SOUNDS.
WELL, YOU KNOW, THIS RIGHT THERE CONSISTENT WITH WHAT WE'VE BEEN TALKING ABOUT IN POLICY, WE, WE JUST WANT TO FIGURE OUT HOW WE CAN MOVE MORE PEOPLE OFF THE STREET AND OFF THE SIDEWALKS HERE.
I MEAN THIS IS MY OPINION, BEEN WORKING ON THIS FOR MANY YEARS.
UM, THE BIGGEST ISSUE IS A PLACE TO STAY, WHETHER IT'S A SHELTER, AN APARTMENT PERIOD, AND DOESN'T MATTER HOW MANY CASE MANAGERS WE GET, THAT IS STILL GONNA BE THE PROBLEM BECAUSE WHEN WE, YOU KNOW, I MEAN, LET'S, IT'S NOT EVEN JUST HERE, RIGHT? WE'VE GOT DELAY, WE'VE GOT PEOPLE THAT IT'S JUST NOT ENOUGH, RIGHT? WE, WE UNDERSTAND THAT.
BUT IF THERE'S A SHELTER BED AT VACANT FOR FIVE DAYS, WELL WHY WOULDN'T WE VACANT FIVE DAYS OR IF THERE'S A, I MEAN, I KNOW APARTMENT BUILDINGS THAT TAKE MONTHS TO OCCUPY, RIGHT? SO IT, IT IS THAT KIND OF THING, YOU KNOW, WHERE THERE'S A LAG BETWEEN THE AVAILABILITY OF RESOURCES AND THE DEMAND.
BUT YOU ALSO HAVE TO REALIZE TOO, NOT EVEN THOSE, SOME PEOPLE COME TO ASK THE SERVICES AND SAY THAT THEY WANT SOMETHING WHEN IT'S AVAILABLE TO THEM.
THEY'LL TURN IT DOWN SIMPLY BECAUSE THEY DON'T WANNA BE SEARCHED GOING IN.
THEY DON'T WANNA NOT BE ABLE TO DO THEIR DRUGS IN THERE SHELTER.
SO I CAN JUST TELL YOU THAT THIS IS WHAT HAPPENS.
SO IT'S NOT THAT, YOU KNOW, I HEAR WHAT YOU'RE SAYING I DO, BUT I'M JUST SAYING YOU HAVE TO UNDERSTAND THE POPULATION AS WELL.
BUT IT'S DIFFERENT PROVIDING SHOWERS AND FOOD THAN ACTUALLY BEING THERE IN THE SHELTER, DEALING WITH THEM EVERY DAY.
YOU KNOW, I THINK KIND OF ALL THINGS MAINTAIN, THERE ARE NUMBERS OF WAIT LISTS.
IN OTHER WORDS, WE HAVE A CERTAIN AMOUNT OF SERVICE SHELTERED.
AND A CERTAIN AMOUNT OF DEMAND.
AND THAT GAP IS, RIGHT NOW, IT'S NOT PROJECTED OFF OF HOW MANY HOMELESS WE HAVE ESTIMATES.
IT'S SORT OF A GAP RIGHT NOW THAT WE'RE EXPERIENCING.
AND, AND THAT'S NOT IN THIS DATE.
IF, IF, AND I'M NEW, THERE'S, IF THERE'S SHELTER FOR OVERNIGHT IF'S, SHORT TERM HOUSING AND LONG TERM HOUSING, ARE WE MEETING THE NEEDS OF THOSE THREE CATEGORIES? THE ANSWER IS NO.
WHAT IS THE CURRENT GAP BASED UPON DEMAND? HOW MANY ARE ON THIS WAIT LIST? MM-HMM
'CAUSE IF YOU LOOK AT THE NUMBERS AND AS I'VE BEEN DOING READ ABOUT THIS, YOU CAN KIND OF GET SORT OF POWERLESS 'CAUSE OF THERE'S JUST SO MUCH.
SO IN MY MIND IT'S WHAT IS THE CURRENT COMMAND? WHAT DO WE NEED CURRENTLY YOU GO AFTER THAT FIRST PART SUBGROUPS AND THEN ABLE TO DO THAT.
[01:00:01]
BEYOND THAT.YOU DO OUTREACH AND BRING PEOPLE IN.
I DON'T HAVE A GOOD FEEL FOR WHAT THE CURRENT GAPS ARE WITH THE CURRENT, AND I THINK THAT'S WHAT EVERYONE'S SAYING.
IN OTHER WORDS, WHAT, WHERE ARE OUR SHELTERS? WHAT IS THE OCCUPANCY RIGHT IN? WE NEED ALL THAT SORT OF TOGETHER AT THE SAME TIME.
AND I AGREE WHOLEHEARTEDLY THAT SOME PEOPLE JUST AREN'T GOING TO GO.
I TALKED ABOUT PRIORITIES THAT, UH, YOU KNOW, SOME PEOPLE, WE HATE TO ADMIT, BUT SOME PEOPLE ARE VERY COMFORTABLE LIVING ON THE STREET.
THEY WOULD, THEY'VE ACCLIMATED THEMSELVES TO THAT LIFESTYLE.
THEY HAVE A COMMUNITY AROUND THEM.
IT'S VERY HARD TO REPLACE THAT WITH SHELTERS.
AND THAT'S, THAT'S A BIG PART OF THE PROBLEM RIGHT THERE.
SO I'LL SAY THIS, I THINK THIS, AND SO THE QUESTION THAT YOU'RE ASKING, IT APPEARS, UH, LIKE IT APPEARS SIMPLE BECAUSE YOU ARE REQUESTING THAT DEMAND AND SUPPLY.
I'M ARGUING THAT WHAT I'M SHOWING YOU IS DEMAND.
I'M SHOWING YOU THE FRONT END OF THAT.
THESE ARE THE PEOPLE THAT ARE COMING IN AND I'M SHOWING YOU AT A BROAD LEVEL BECAUSE WE DON'T JUST DO HOUSING SERVICES, WE DO ALL OF THESE OTHER SERVICES, MEANING WE'RE TIED UP IN MANY WAYS OTHER THAN HERE.
WE'RE PROVIDING ALL OF THESE OTHER THINGS.
NOW THAT BEING SAID, I AM ATTEMPTING TO GIVE YOU SOME PICTURE OF WHAT DEMAND DOES LOOK LIKE.
THIS IS, AND AGAIN, IIII ADMIT THIS IS NOT A BREAKDOWN OF THE PEOPLE WHO SPECIFICALLY WERE ASKED AND WERE AND REQUESTED SHELTER OR HOUSING SERVICES.
BUT I'LL GET THERE AND I'LL TELL YOU WHY I DON'T HAVE THAT INFORMATION JUST YET, BECAUSE THAT'S PART OF THE COORDINATED ENTRY ROLLOUT IN HMIS.
AND SO I CAN'T GIVE YOU JANUARY DATA BECAUSE WE ROLLED THAT OUT IN MARCH.
AND SO I'M TRYING TO PING YOU WHAT I'LL, WHAT I'LL DO IS THIS, THIS IS, THESE ARE JANUARY'S NUMBERS.
I'LL SHOW YOU FEBRUARY AND THEN I'LL SHOW YOU MARCH, I'LL SHOW YOU APRIL, AND THEN I'LL SHOW YOU ALL THE OTHER MONTHS WHERE WE HAVE THESE NUMBERS.
WE CAN THEN ONCE MARCH IS OVER, ONCE APRIL'S OVER, IN FACT IT IS, WE CAN COLLECT THE INFORMATION ON REFERRALS.
WE CAN HAVE SOME SORT OF INFORMATION OF THIS IS THE RATIO OF CASE MANAGEMENT TO REFERRALS ONCE I HAVE AN ENTIRE MONTH OF REFERRALS, WHICH I DON'T GET.
AND SO THAT'S, SO YOUR POINT IS WELL TAKEN THAT THIS ISN'T GIVING YOU THE CONTEXT THAT YOU WANT.
I'M TRYING TO GIVE YOU WHAT I CAN BECAUSE THE SYSTEM THAT WE'VE JUST ROLLED OUT WAY TOO NEW FOR ME TO TELL YOU THAT LIKE, THAT WE'RE CAPTURING EVERYTHING.
BUT THAT I THINK EVENTUALLY WE'LL GET TO THAT POINT AND I CAN GET YOU THAT INFORMATION THAT YOU'RE ALL REQUESTING.
CAN YOU JUST GOTTA GIMME A LITTLE BIT OF TIME? IS THAT, IS THAT FAIR? OKAY.
RELATIVELY CONSISTENT FROM UM, JANUARY TO FEBRUARY.
I APOLOGIZE FOR THE SMALL FONT.
WE ACTUALLY PROVIDED A FEW MORE SERVICE CATEGORIES HERE.
EDUCATION, RIGHT, WHICH WASN'T ON THE
SO THAT'S ONE, ONE THING HERE YOU'LL NOTICE AGAIN, SHOWERS, SUPER HIGH CASE MANAGEMENT SERVICES ARE AGAIN, VERY HIGH ACROSS THESE OTHER PROGRAMS. UM, AND SO, YOU KNOW, FOOD IS ANOTHER CATEGORY THAT'S REALLY IMPORTANT.
UM, IN ESSENCE, NOT A REALLY BIG CHANGE HERE.
MARCH MATTERS HOW SEARCH AND PLACEMENT ON THAT.
SO I'M IN CHARGE OF CLEANING UP SOME OF LIKE THE SERVICE CATEGORIES.
ONE, LIKE ONE THING THIS I'M GONNA ARGUE SHOULD BE UP HERE, UM, AND ONE REASON WHY IT'S STILL HERE IS BECAUSE I'M GOING THROUGH AND I'M TRYING TO CLEAN UP LIKE SOME, SOME OF THE VESTIGES OF LIKE THE OLD SYSTEM THAT WE HAD WHERE WE HAD DIFFERENT SERVICE CATEGORIES.
UM, THIS IS, THIS IS KIND OF A BLACK EYE FOR ME RIGHT HERE.
IT SAYS NO CATEGORY, SOMEBODY LOGGED A SERVICE THAT DOESN'T HAVE A CATEGORY ATTACHED TO IT.
AND AGAIN, THIS IS PART OF OUR DATA QUALITY CLEANUP THAT I HAVE TO GO BACK AND FIND IT.
UM, SO 15 TIMES SOMEBODY ON THE OUTREACH TEAM LOGGED A SERVICE THAT DOESN'T HAVE A CATEGORY ATTACHED TO IT.
I HAVE TO GO BACK THROUGH THE SYSTEM AND MAKE SURE THAT THAT WORKS.
UM, BUT YES, TO YOUR POINT, I PREFER THAT THIS GOES HERE, UM, UNDER CASE MANAGEMENT SO THAT IT LOGS IT UNDER KIND OF THE SAME IDEA.
WHAT, WHAT WOULD AN EDUCATION REFERRAL BE JUST IN GENERAL? THAT'S A QUESTION FOR A CASE MANAGER.
I, UH, THAT'S, UH, COULD BE SOMEBODY WHO'S INTERESTED IN GOING BACK TO COMMUNITY COLLEGE TO INCREASE THEIR EDUCATION AND THEIR EMPLOYMENT SKILLS.
SO LIKE US GETTING 'EM CONNECTED WITH, YOU KNOW, THE BASIC NEEDS AND AT LBC OR CAL STATE LONG.
SO IT'S NOT THE BASIC BASIC LIFE SKILLS.
IT'S LIKE THAT WOULD BE LIKE CONNECTED BACK TO THAT EDUCATION.
IT'S MORE LIKE EMPLOYMENT OF GOODWILL, MY UNDERSTANDING.
SO ONE THING THAT YOU'LL NOTE, SO THIS IS FEBRUARY.
ARE WE GOOD ON FEBRUARY? OKAY.
UM, ONE THING YOU'LL NOTICE IS OTHER TAKES A BIG DIP.
IT'S NOT THAT PEOPLE TOOK FEWER SHOWERS, IT'S ACTUALLY THAT,
[01:05:01]
UM, SHOWERS ARE, ARE LOGGED OUTSIDE OF THEIR, INITIALLY LOGGED OUTSIDE OF HMIS.SOMEBODY'S GOING THROUGH AND LIKE INPUTTING THIS INFORMATION INTO AN EXCEL SPREADSHEET THAT THEN GETS TRANSFERRED INTO HMIS.
UM, WE, WE ENDED UP LOSING, UH, OUR KIND OF DATA ENTRY PERSON.
UM, AND SO THIS, THIS WILL GET UPDATED ONCE, UH, SOMEBODY ACTUALLY LIKE FILLS THAT INFORMATION IN, UH, IN HMIS.
UM, BUT IN ESSENCE, ALL THE OTHER NUMBERS HERE TRACK BECAUSE THESE ARE DIRECTLY TRACKED IN HMIS.
SO CASE MANAGEMENT SPECIFICALLY IS SOMETHING THAT IS DIRECTLY TRACKED IN HMIS.
IT'S SPECIFICALLY THAT SHOWERS ARE NOT, IT'S NOT, THERE ISN'T A SPECIFIC CASE MANAGER AS THERE ISN'T AN INDIVIDUAL ASSOCIATED WITH LOGGING THE SHOWERS THAT GETS DONE IN THE MOMENT AS PEOPLE TAKE THEIR SHOWER.
SO THE, THE, THE, THE ONE ITEM, THE DATA ITEM HERE, THAT MIGHT STICK OUT A LITTLE BIT.
AND SO WHY IS IT THAT YOU'RE KEEPING YOUR HOUSING SEARCH AND PLACEMENT? YEAH.
I DON'T HAVE A GOOD ANSWER FOR YOU.
I WOULD PREFER THAT THIS IS STANDARD AND THAT IT IS PLACED UP HERE IN CASE MANAGEMENT.
THERE ARE SOME CASE MANAGERS WE CREATED A LONG TIME AGO.
UM, WE CREATED SERVICES UNDER DIFFERENT CATEGORIES, DIFFERENT MACHINES HAD ACCESS TO DIFFERENT TYPES OF SERVICES.
I'VE BEEN ATTEMPTING TO STANDARDIZE THOSE SERVICES SINCE I'VE GOTTEN HERE TO SO THAT, UM, INDIVIDUALS ACROSS THESE DIFFERENT PROGRAMS HAVE THE SAME SELECTION OF SERVICES THAT THEY'RE ABLE TO PROVIDE.
UNFORTUNATELY, WE DID IN THE PAST CREATE SERVICES UNDER DIFFERENT CATEGORIES FOR DIFFERENT PROGRAMS, AND SOME OF THEM ENDED UP PLACING THEM IN CATEGORIES THAT ARE NOT STANDARD.
I'M TRYING TO GO BACK THROUGH THE SYSTEM AND ADDITIONALLY TRYING TO TRAIN ALL OF OUR USERS TO PLACE ALL OF THE TYPES OF, UH, SERVICES UNDER THE SAME CATEGORY.
UM, I'M USING OTHER, I KNOW YOU SAID THAT PROBABLY ABOUT 99% IS POSSIBLY SHOWERS.
WHAT WOULD BE THE 1%? WHAT, WHAT ELSE? THAT'S A GOOD QUESTION.
WHAT IS IN THAT OTHER CATEGORY? MAIL IS A GOOD ONE.
SO YEAH, WE PROVIDE MAIL SERVICES AND THAT'S, THAT'S LIKELY WHAT YOU'RE SEEING HERE BECAUSE WE DON'T HAVE A SHOWER AT THE MOBILE ACCESS CENTER, BUT WE DO PROVIDE MAIL SERVICES, UH, IN ADDITION TO, UH, OUTREACH TEAMS ARE ACTUALLY NOW, UH, CONDUCTING SOME MAIL SERVICES AS WELL.
UM, THAT'S ONE OF THE BIG CATEGORIES OF THE OTHER.
ANY OTHER QUESTIONS? I WOULD JUST SAY, I THINK THIS IS REALLY GOOD INFORMATION.
MORE AT A LEVEL OF UNDERSTANDING THE MONTH MONTH OPERATION FOR THE OPERATIONAL LEADERS, MANAGERS.
WHAT ARE WE DOING? WHAT'S GOING ON? WHAT'S GOING THERE? SO I THINK IT'S GOOD DATA, BUT THESE OTHER QUESTIONS I THINK RELATE TO OTHER MM-HMM,
NO, IT'S, I WOULD, I WOULD ARGUE THAT IT'S, IT IS, THIS IS ANSWERING PERHAPS A DIFFERENT QUESTION, WHICH IS THIS IS VERY, THIS, THIS INFORMATION OR LIKE THIS, UM, THIS DATA TABLE HERE IS NOT USEFUL IN A VACUUM.
JUST LOOKING AT THIS WITHOUT ANY CONTEXT, NOT SUPER USEFUL FOR YOU.
UM, BUT THAT'S ONE REASON WHY I WANTED TO SHOW YOU THE BREAKDOWN BY MONTH BECAUSE YOU COULD ACTUALLY SEE SOME TRENDS.
AND IF WE CONTINUE TO DO THIS OVER TIME, UM, WE CAN ACTUALLY TRACK THESE AND SAY, WELL, WE HAD X MANY MORE CASE MANAGEMENT SERVICES AND Y HEY, WE ADDED A CASE MANAGER, RIGHT? AND SO THEREFORE IT BUMPS FROM 7 96 TO 950 THE NEXT MONTH, RIGHT? BECAUSE WE, SOMETHING I, I'M, I'M, I'M GIVING YOU AN EXAMPLE, BUT THAT'S SOMETHING THAT WE CAN KEEP AN EYE ON AND SAY, THIS BUMP OVER HERE IN THIS TREND LINE REPRESENTS THE ADDITIONAL CASE MANAGER THAT WE ADDED.
RIGHT? THAT'S, I TO YOUR POINT, THIS MAKES A LOT MORE SENSE WHEN YOU TRACK IT OVER TIME.
OUTTA YOUR QUESTIONS OR COMMENTS.
SO I'M GONNA GET TO SOME OF THE QUESTIONS.
I'M VERY, I'M, I'M NOT LIKELY GOING TO ANSWER YOUR QUESTIONS ABOUT THIS, THE WHOLE SUPPLY AND DEMAND AND WHAT THIS GAP IS IN TERMS OF THE RESOURCES THAT WE HAVE AND THE DEMAND FOR THOSE RESOURCES, WHY THIS ROLLOUT.
MY, THE AVAILABILITY OF REFERRALS AS A DATA ITEM STARTED HERE MARCH 14TH, 2024, MEANING I HAVE ABOUT A MONTH AND A HALF OF INFORMATION ON REFERRALS.
AS YOU CAN IMAGINE WHENEVER YOU ROLL OUT A SYSTEM, SO THIS, I I, I'LL SAY THIS, UM, THIS ROLLOUT WAS LIKE KIND OF LONG TIME IN THE MAYBE.
AND SO WHENEVER YOU HAVE A ROLLOUT OF THIS SCALE, THERE ARE ALWAYS GOING TO BE BUMPS AND BRUISES IN THAT PROCESS.
AND WE'VE EXPERIENCED THOSE BUMPS AND BRUISES IN TERMS OF PEOPLE NOT UNDERSTANDING HOW TO, AM I STILL ON THE, HERE WE GO.
UM, WHAT WAS I GONNA SAY? OKAY.
SO YEAH, WE, WE LIKE BUMPS AND BRUISES IN TERMS OF TRAINING, MAKING SURE EVERYBODY KNOWS HOW TO USE IT BECAUSE THE OLD SYSTEM WAS, IT WAS A CENTRAL POINT WHERE ALL OF THE INFORMATION WAS FILTERED THROUGH ONE INDIVIDUAL WHO WROTE DOWN ALL OF THESE REFERRALS ON A SPREADSHEET.
AND AS YOU CAN IMAGINE, THAT CHOKE POINT WAS THAT WAS, THAT WAS, THAT WAS CHOKING THE SYSTEM IN TERMS OF, UH, REACHING THE DEMAND FOR OUR SYSTEM.
YES, THAT WAS A SLOW PROCESS OF GETTING PEOPLE MATCHED AND CONNECTED WITH THE RESOURCES THAT THEY WERE ASKING FOR.
[01:10:01]
WE'VE OPENED THAT UP.WE'VE DEMOCRATIZED THE SYSTEM SO THAT, UM, THE CASE MANAGERS HAVE A LOT MORE INFLUENCE, UH, ON THEIR CLIENTS BEING ADDED TO THE QUEUE TO THESE LISTS.
AND THE PROVIDERS THEMSELVES NOW HAVE ACCESS.
THEY GET TO SEE IN REAL TIME WHEN A CLIENT IS REFERRED TO THEIR UNIT, THEY ARE THE ONES INPUTTING UNITS INTO THE SYSTEM.
SO WE'VE INCORPORATED FAR MORE INDIVIDUALS INTO THIS PROCESS AND WE'RE SEEING MOVEMENT NOW IN THE INDIVIDUALS.
UH, AND SO THAT WHATEVER QUESTIONS THAT YOU HAVE ABOUT A STAGNANT PROCESS, OR IF INDIVIDUALS, NOT THOSE WHO WANT IT, ARE NOT UNAWARE OF WHERE THEY ARE OR LIKE IF THEIR, THE AVAILABILITY OF UNITS WE HAVE NOW DEMOCRATIZED OPENED IT UP AND FAR MORE TRANSPARENT WITH THE INDIVIDUALS THAT ARE USING THE SYSTEM ITSELF.
AND I'LL TELL YOU HOW THAT WORKS.
UM, SO A BRIEF OVERVIEW OF COORDINATED HERE, I'M SAYING COORDINATED ENTRY BECAUSE THIS IS THE PROCESS, THE CENTRALIZED SYSTEM THROUGH WHICH WE ASSESS, PRIORITIZE, AND THEN MATCH INDIVIDUALS WHO ARE REQUESTING SHELTER OR REQUESTING HOUSING.
THESE THREE ITEMS ARE OCCURRING IN THE SAME SYSTEM IN HMIS, MEANING I CAN DIRECTLY PULL THIS INFORMATION NOW AND PROVIDE IT TO YOU.
WHO'S INVOLVED? I TALKED ABOUT THE SPECIFIC ACTORS IN DEMOCRATIZING THIS PROCESS, WE HAVE FOUR MAIN ACTORS, UM, THE CLIENTS, THE INDIVIDUALS WHO ARE EXPERIENCING HOMELESSNESS AND WHO ARE REQUESTING THESE SERVICES.
THE ASSESSORS GENERALLY SPEAKING, THIS IS GONNA BE A CASE MANAGER OR AN OUTREACH WORKER.
THEY END UP TAKING A LAUNDRY LIST OF QUESTIONS FROM THE CLIENT.
THE CLIENT'S GONNA ANSWER, ANSWER QUESTIONS ABOUT THEIR WELLBEING AND THEIR VULNERABILITY.
THIS, THIS QUESTIONNAIRE, ONCE THEY FILL OUT THIS QUESTIONNAIRE, THEY'RE GONNA HAVE AN OPTION TO ADD THIS INDIVIDUAL TO THE QUEUE OR NOT BASED ON IF THIS INDIVIDUAL IS INTERESTED IN A CERTAIN TYPE OF SERVICE OR RESOURCE, SHELTER OR HOUSING.
AND THEY CAN ADD THEM TO BOTH QUEUES AT THE SAME TIME.
THERE ARE THEN WE HAVE MATCHERS.
THIS IS AN INDIVIDUAL AT THIS POINT IS AN INDIVIDUAL.
UM, UH, WE'RE LOOKING PERHAPS TO, TO ADD MORE.
BUT THE IDEA HERE IS THAT THIS IS A COORDINATED ENTRY SPECIALIST WHO LOOKS AT THE QUEUE AND THEN IS MATCHING INDIVIDUALS BASED ON THE CRITERIA.
THEY'RE PRIORITIZING INDIVIDUALS BASED ON THEIR VULNERABILITY AND THEY'RE MATCHING THEM WITH RESOURCES THAT THEY ARE ELIGIBLE FOR.
TO YOUR QUESTION OF ARE PEOPLE ELIGIBLE FOR CERTAIN UNITS OR NOT? OUR MATCHER IS LOOKING AT BOTH ELIGIBILITY AS WELL AS THE, LIKE THE VULNERABILITY OR THE SCORE, IF YOU WILL, AND PRIORITIZING INDIVIDUALS TO THEIR SPECIFIC RESOURCE OF CHOICE.
LASTLY, WE HAVE THE PROVIDERS THEMSELVES USING THE INDIVIDUALS WHO ARE RUNNING THE SHELTERS OR RUNNING, UH, THE HOUSING, UH, UH, RESOURCES.
AND SO THESE ARE THE PROVIDERS, THEY END UP INPUTTING THEIR INFORMATION INTO THE SYSTEM.
LIKE, I HAVE A UNIT AVAILABLE, THESE ARE THE ELIGIBILITY REQUIREMENTS FOR THIS UNIT.
OUR MATCHER THEN SEES THAT AVAILABLE UNIT LOOKS AT THE QUEUE, FINDS SOMEBODY WHO IS HIGH PRIORITY AND MATCHES THAT ELIGIBILITY AND PUTS THEM TOGETHER, REACHES OUT TO THE CASE MANAGER AND SAYS, HAVE APP, RIGHT? THIS IS A RESOURCE THAT I'M MATCHING THEM TO.
DO THEY ACCEPT? ARE THEY ELIGIBLE? AND THEN THEY WORK THROUGH THAT PROCESS.
I'LL WALK THROUGH A VERY SHORT PROCESS, LIKE A PROCESS MAP.
UM, BUT BEFORE I DO ANY QUESTIONS OR COMMENTS ON THIS SO FAR, OKAY, SO THIS, THIS REALLY IS GOING TO GET TO YOUR QUESTION OF WHAT'S THE GAP HERE? YEAH.
UM, SO IS, ARE THERE ANY TIMES TO ADD, UM, THE SUBSTANCE ABUSE REHAB FACILITIES, IF, IF ONE OF THE ALTERNATIVES THAT AS LIKE A RE INSTEAD OF JUST LIKE HOUSING AND SHELTER, LIKE ADDING THAT I KNOW PEOPLE REQUEST, UM, REHAB TREATMENT.
THAT'S NOT SOMETHING THAT WE CURRENTLY PUT THROUGH OUR COORDINATED ENTRY PROCESS.
LIKE THAT'S NOT SOMETHING THAT WE MATCH TO RIGHT NOW.
UM, I I, MY MY SHORT ANSWER TO IS NO, THAT'S NOT SOMETHING THAT WE HAVE THAT I'VE BEEN, THAT I'M PRIVY TO, THAT WE'RE ADDING TO OUR COORDINATED ENTRY SYSTEM.
NO INDIVIDUALS WHO WOULD LIKE THAT.
UM, LIKE, SO WE DO, LIKE, AS PART OF THE SERVICES THAT WE PROVIDE, WE ARE MAKING REFERRALS TO SUBSTANCE ABUSE.
LIKE I I I'M USING THE WORD REFERRAL HERE TWICE.
UM, WE'RE NOT REFERRING TO ANY QUEUE.
LIKE THERE'S, THERE'S NO WAIT LIST FOR INDIVIDUALS GOING TO LIKE A SUBSTANCE USE, UM, LIKE FACILITY OR ANYTHING LIKE THAT.
THAT'S NOT SOMETHING THAT NOBODY'S INPUTTING A UNIT THAT'S AVAILABLE FOR SUBSTANCE USE, UM, IN OUR SYSTEM.
AND SO WE CAN'T, WE CANNOT SUBMIT LIKE A, AN OFFICIAL REFERRAL FOR THEM TO FILL A VACANT UNIT THAT'S NOT PART OF OUR COORDINATED ENTRY SYSTEM.
SO IT'S NOT LIKE WE DON'T, WE USED TO HAVE A FANA PROGRAM, RIGHT? AND WE USED TO DO DIRECT REFERRALS TO SPACE REFUGE AND
[01:15:01]
ANY OF THAT ANYMORE.SO THIS IS ABOUT STUFF THAT WE CONTROL AND MANAGE.
LIKE, HEY, SOMEBODY IS SAYING I WANT SHELTER.
WE HAVE THIS MANY PEOPLE ON THE SUBSTANCE USE SIDE, UH, THE COUNTY DEPARTMENT OF PUBLIC HEALTH, THEY HAVE THEIR SUBSTANCE ABUSE PREVENTION AND CONTROL PROGRAM AND THEY HAVE WHAT'S CALLED THE SBA TOOL, WHICH IS ONLINE.
IT CAN GO ON, YOU CAN NAVIGATE ALL THE DIFFERENT TYPES OF SUBSTANCE USE RELATED BEDS THROUGHOUT THE COUNTY, INCLUDING LONG BEACH.
AND YOU CAN FILTER IN AND IT WILL TELL YOU LIKE THERE ARE BEDS AVAILABLE HERE, THERE ARE BEDS NOT AVAILABLE HERE, HERE'S WHAT TYPE OF SERVICES.
AND THEN YOU CAN PUT IN A REFERRAL THROUGH THAT SYSTEM.
UH, BUT THE COUNTY HAS A PROCESS.
IT'S ALMOST LIKE WHAT PAM WAS SAYING, YOU NEED AN ADVOCATE TO TRY TO CONNECT TO THOSE SYSTEMS. SYSTEMS AREN'T THERE TO, LIKE DETOX IS LIKE A SAFETY DETOX, NOT LIKE YOU HAVE A DETOX PERSON ELIGIBILITY, BUT LIKE A SAFETY DETOX.
LIKE IT'S JUST NOT PART OF AND PRIVACY TO KIND OF HARD TO DO.
AND I'LL SAY THERE IS AN ISSUE WITH THERE BEING VERY FEW PUBLICLY FUNDED DETOX BEDS, ALMOST EVERYTHING INSURANCE RELATED.
THERE ARE NONE, JUST A FEW MEDICAL DETOX BEDS WITHIN THE ENTIRE OR FEW MEDICAL DETOX PROGRAMS WITHIN THE ENTIRE COUNTY THAT ARE PUBLICLY FUNDED.
UM, LOCALLY THE, WE HAVE RED GATE AND THEN THERE'S UH, THE COLLEGE HOSPITAL HAS AN OUTPATIENT ASSISTED MEDICAL DETOX, BUT IT'S NOT LIKE AN PROGRAM FEEL LIKE, SO
SO I SAID I'LL, I'LL GO OVER THE ACTUAL PROCESS MAP THAT WE PUT TOGETHER, RIGHT? UM, IF YOU ALL WANT TO TALK ABOUT IT, I'M OPEN, I'M GAME.
UM, BUT WE'RE NOT GOING TO, I'M NOT GONNA GO THROUGH THIS.
IT'S, UH, I'M NOT GONNA, I'M NOT SADISTIC.
YOU GUYS WANNA TALK ABOUT THIS? UM, IT'S NOT, YEAH, IT IS.
SO, SO LET, LET ME, LET ME JUST GIVE YOU THE GIST OF LIKE WHY IT'S SO COMPLICATED BECAUSE THERE ARE SO MANY.
SO THIS IS THE SIMPLIFIED VERSION.
HOWEVER, AT EVERY STEP HERE, THERE IS THE POSSIBILITY THAT SOMEBODY DENIES OR THAT THEY DON'T HAVE, LIKE THEY DON'T HAVE ALL OF THE INFORMATION THAT'S NECESSARY TO COMPLETE AN APPLICATION.
THEREFORE, WHAT DO WE DO WHERE, LIKE WHERE DO WE SEND THIS CLIENT BACK? LIKE DO WE SEND THEM BACK TO THIS STAGE? DO WE SEND THEM BACK TO THAT STAGE? WE HAVE LIKE WE'VE, THIS HERE DOES LIKE ALL OF THAT, RIGHT? LIKE IF THEY WERE DENIED FOR THIS REASON, WE SEND THEM BACK HERE.
IF THEY TIMED OUT OF THEIR REFERRAL AND THEY JUST WEREN'T RESPONSIVE, WE PUT THEM ON AN INACTIVE LIST, WHICH IS OKAY.
SO LIKE WE'VE ATTEMPTED TO PUT ALL THE BELLS AND WHISTLES INTO THIS, BUT THE SIMPLIFIED VERSION IS AS FOLLOWS, A CLIENT ENGAGES WITH HOMELESS SERVICES EITHER THROUGH OUTREACH, THROUGH THE MAP, OR THROUGH THE MSC OR AT ANY OF THE OTHER, UM, SPACES THAT WE'VE, UH, THAT WE'VE DESIGNATED AS ACCESS POINTS.
BASICALLY WHERE A CASE MANAGER CAN ASSESS A CLIENT AND PUT THEM ON THE COMMUNITY QUEUE ON HOUSING OR SHELTER QUEUE, OKAY? THE CASE MANAGER ASSESSES THE CLIENT FOR HOUSING OR SHELTER AND IF THE CLIENT IS INTERESTED, WE ADD THEM TO THAT QUEUE AT THE SAME TIME THAT THIS IS OCCURRING.
OR LIKE CONCURRENTLY, RIGHT? THERE'S, THERE'S NO TIMING REQUIRED HERE.
PROVIDERS ARE INPUTTING THE UNITS AND BEDS THAT ARE AVAILABLE AT THEIR RESOURCE.
WE HAVE AN AVAILABLE BED AND THEY'RE INPUTTING THAT INTO HMIS.
SO THESE TWO THINGS CAN HAPPEN CONCURRENTLY.
THE INFORMATION ONCE THE CLIENT IS ADDED TO THE QUEUE, OUR MATCHER, UM, I SHOULD SAY, UM, OUR MATCHERS ASSESSORS AND PROVIDERS.
SO THREE OF THE COMPONENTS THAT, OR I SHOULD SAY THE THREE, THREE MAJOR ACTORS HERE, ASSESSORS, MATCHERS AND PROVIDERS, THEY'RE ALL ENGAGING IN CASE CONFERENCING.
WHAT DOES THAT MEAN? WE'RE TAKING A LOOK AT THE QUEUE.
WE SEE THE TOP 20 OR 30 CLIENTS ON THAT QUEUE PRIORITIZED BY VULNERABILITY OR WHATEVER ELSE THAT WE'VE DECIDED TO PRIORITIZE BY.
WE TAKE A LOOK AT THE TOP 20 CANDIDATES AND WE TALK ABOUT THEM.
HEY, JOHN SMITH NEEDS HIS DOCUMENTS.
HE DOESN'T HAVE ENOUGH DOCUMENTS.
IF I WANTED TO MATCH HIM TO THIS RESOURCE, THIS RESOURCE REQUIRES X, Y, AND Z DOCUMENTS.
[01:20:01]
WE PLEASE GET THEM? THEN THE CASE MANAGER KNOWS, OH OKAY JOHN SMITH, HE'S UP, HE'S GONNA BE MATCHED SOON.I BETTER GO REACH OUT TO HIM AND I BETTER GO GET THOSE DOCUMENTS THAT ARE REQUIRED.
OKAY? SO THAT CASE CONFERENCING HAPPENS HERE.
SO CASE MANAGERS THEN PREP CLIENTS AND FILES.
AGAIN, THIS IS PART OF THE, THIS WAS THE QUESTION THAT WAS ASKED EARLIER.
HOW DO WE REACH OUT TO THEM? HOPEFULLY WE'RE BUILDING IN ENOUGH BUFFER TIME HERE SO THAT THE CASE MANAGER HAS TIME TO REACH OUT, CALL THEM AND IF THEY'RE NOT RESPONSIVE, CALL AGAIN.
IF WE DON'T KNOW WHERE THEY ARE, SEND AN OUTREACH WORKER TO FIND THEIR LAST NO LOCATION.
THIS HOPEFULLY GIVES US SOME TIME BEFORE THEY ACTUALLY GET MATCHED.
THIS IS WHERE THE MATCHER THEN RE-REVIEW THE QUEUE, SEE WHO SEES WHO IS ELIGIBLE AND IS HIGH PRIORITY FOR SPECIFIC UNITS.
THOSE UNITS WERE INPUT DOWN HERE, RIGHT? SO MATCHING THE OPEN UNITS WITH THE CLIENTS THAT ARE BOTH INTERESTED AND READY FOR THAT UNIT.
THEY MATCH THEM AND THEN THE CLIENT AND THE PROVIDERS, THEY GO INTO THEIR APPLICATION PROCESS.
THIS IS WHERE WE HAVE HOPEFULLY A WARM HANDOFF BETWEEN THE CASE MANAGER WHO HAS BEEN WORKING WITH CLIENT UP UNTIL THIS POINT.
THEY THEN HAND THEM OFF TO THE HOUSING PROVIDER OR THE SHELTER PROVIDER AND SAY, DO WHAT YOU NEED TO DO TO UM, INTAKE THIS CLIENT.
WHETHER LIKE WHAT KIND OF APPLICATION PROCESS IS HERE, YADA YADA.
THE PROVIDER FINALIZES THAT APPLICATION AND IF ALL GOES WELL THE CLIENT IS HOUSED AND IF SOMEBODY'S BEING MATCHED TO SHELTER AND THEY'RE ON THE HOUSING QUEUE FOR PERMANENT HOUSING, THEY STAY ON THAT TO SPEAK.
YEAH, THAT'S IMPORTANT TO KNOW.
A CLIENT CAN EXPRESS INTEREST IN BOTH SHELTER AND HOUSING.
THEY HAVE TO HAVE A DIFFERENT ASSESSMENT TO BE HONEST.
LIKE THERE IS A, WHAT WE CALL A CRISIS ASSESSMENT AND THAT ASSESSES AN INDIVIDUAL FOR THEIR SHELTER, LIKE FOR THEIR INTEREST IN SHELTER.
AND THEN WE HAVE A HOUSING, UM, A HOUSING ASSESSMENT.
THE REASON WHY WE BROKE THOSE TWO APART IS BECAUSE THE HOUSING ASSESSMENT IS QUITE EXTENSIVE.
IT'S A REALLY LONG ASSESSMENT AND WE DON'T WANT TO USE THE SAME THING FOR SOMEBODY WHO'S NOT INTERESTED IN HOUSING.
WE DON'T WANT TO SEND THEM THROUGH THE BATTERY OF QUESTIONS IF THEY'RE NOT INTERESTED IN THAT.
SO SOMEONE WHO IS INTERESTED IN BOTH IS GONNA HAVE TO DO BOTH ASSESSMENTS.
THANKFULLY THE CRISIS ASSESSMENT IS RELATIVELY SHORT.
THIS PROCESS IS RELATIVELY THE SAME, I SHOULD SAY IT, IT IS VERY SIMILAR FOR BOTH HOUSING AND SHELTER.
THIS HERE IS OUR HOUSING ONE BECAUSE THERE, THERE'S A FEW MORE STEPS HERE, LIKE HOUSING GET INVOLVED AND ALL THAT.
AND SO THERE'S A FEW MORE STEPS UH, IN THIS ONE THAN IN THE SHELTER PROCESS.
BUT THIS SIMPLIFIED VERSION MORE OR LESS APPLIES FOR BOTH.
QUESTIONS OR COMMENTS ON THIS SYSTEM OUT? YEP.
SO WHAT HAPPENS WHEN UM, YOU SEE SOMEBODY WHO IS SICK AND IS HOMELESS THAT WOULDN'T NECESSARILY BE APPROPRIATE TO PUT IN SHELTER OR WAIT IN A QUEUE FOR HOUSING BUT THEY'RE SICK.
SO WE HAVE OTHER RESOURCES FOR LIKE, SO WE HAVE LIKE SHORT TERM LIKE MOTEL SPACE.
UM, FOR INDIVIDUALS WHO ARE CLEARLY IN NEED OF HELP BUT PERHAPS ARE NOT A GOOD FIT FOR EITHER OF THESE RESOURCES, THEY NEED STABILIZATION.
UM, WE HAVE RESOURCES LIKE THAT, LIKE WHERE WE MOTEL VOUCHER INDIVIDUALS THAT DOES NOT REQUIRE AN EXTENSIVE ASSESSMENT FOR THEM TO BE, UM, INPUT INTO THAT RESOURCE.
OTHERWISE THEY DO HAVE TO GO THROUGH LIKE SOME SORT OF ASSESSMENT.
SOME SORT OF LIKE, BECAUSE WE NEED TO BE ABLE TO PRIORITIZE.
WE NEED TO BE ABLE TO, WE NEED TO BE ABLE TO FIND LIKE ELIGIBILITY REQUIREMENTS FOR THEM.
WELL I GUESS I'M TALKING MORE ABOUT KIMBERLY SENIORS I'VE SEEN WHO HAVE DIABETES, WHO HAVE ALL THESE CHRONIC ISSUES THAT NEED ATTENTION THAT THEY'RE HOMELESS.
IS THERE ANOTHER ROUTE TO UM, CONNECT THEM TO MEDICAL TYPE FACILITIES, WHETHER IT BE FIELD NURSING OR
UM, THE, AND IT REALLY DEPENDS ON WHAT THE PERSON'S GOING LIKE, YOU KNOW, IF THE PERSON'S WILLING TO GO TO A SKILLED NURSING FACILITY OR AN ASSISTED LIVING, THAT IS SOMETHING THAT WE CAN SUPPORT WITH THAT BEING SAID, THERE ARE SOME PEOPLE THAT DO NOT WANT TO GO TO A SKILLED NURSING FACILITY.
IT IS NOT A WISE NECESSARILY CHOICE AND MAYBE THEY ARE STRUGGLING MEDICALLY.
SO OFTEN WE'RE IN CONVERSATIONS THAT ARE TRYING TO BEST MEET THE PERSON WHERE THEY'RE AT.
UM, IF SOMEBODY IS LIKE ACTIVELY SICK, THE IT IS GONNA BE A CONVERSATION OF LIKE, DO YOU NEED US TO CALL 9 1 1? LIKE THAT'S OFTEN THE STARTING PART OF LIKE, DO WE NEED TO GET THE PARAMEDICS OUT HERE TO ENGAGE? IF THE PERSON SAYS NO, I REALLY DON'T, BUT
[01:25:01]
WE CAN SEE THE PERSON THAT'S LIKE IN DIRE STRAIGHT WE'LL CALL ANYWAYS.IF THE PERSON JUST LOOKS LIKE THEY'RE STRUGGLING AND THEY SAY NO, WE'RE NOT GONNA CALL S GONNA COME OUT, THEY'RE GONNA ASK THE PERSON, DO YOU WANT CARE? THE PERSON'S GONNA SAY NO AND THEN IT'S GONNA BE THAT PERSON, YOU KNOW, DECLINED AGAINST THE MEDICAL ADVICE.
UM, SO IT REALLY JUST KIND OF DEPENDS ON WHAT THE PERSON IS WILLING TO, THERE IS NOT ENOUGH ATIVE CARE.
MOST ATIVE CARE IS BEING MATCHED OUT OF HOSTILE VERSUS ON THE STREET.
UM, YOU KNOW, THE, UH, NHHA IS STARTING TO TAKE REFERRALS FOR ATIVE CARE AT COMMUNITY HOSPITAL.
THEY HAVE A PARTNERSHIP WITH MEMORIAL AND UH, MOLINA RIGHT NOW THEY'RE WORKING ON PARTNERSHIP WITH OTHER INSURANCE PROVIDERS TO ACCEPT THAT.
SO SOMETIMES THERE IS DIFFICULTY ON LIKE IF YOU'RE NOT COMING WITH THESE SET OF CIRCUMSTANCES, THERE ARE RESOURCES THAT CAN TAKE YOU AND CAN'T TAKE YOU THAT CAN BE CHALLENGING AND FRUSTRATING AND DIFFICULT TO NAVIGATE.
SO THERE ARE CHALLENGES THAT DO EXIST AS WE'RE ENGAGING WITH PEOPLE.
CAN I ASK WHEN, WHEN, WHEN THIS SITUATION COMES UP, WHEN WE DO YOU GET SOMEONE THAT GOES TO THE HOSPITAL? I GUESS MY INTEREST IS ARE THE SOCIAL WORKERS THERE REALLY TAKING THE TIME TO TRY TO GET THEM PLACED? BECAUSE I'VE EXPERIENCED WITH SOME CLIENTS THAT THEY WEREN'T GOING BACK, THEY WERE JUST KICKING THEM OUT.
SO I MEAN I KNOW WE DON'T, YOU GUYS DON'T WORK IN THE HOSPITAL.
LIKE WHAT IS LIKE, DO YOU HAVE ANY PROCEDURES LIKE WHEN THEY'RE IN THERE SOMEBODY LIKE IS THE CASE MANAGER FOLLOWING UP TO SEE WHAT'S WHAT LIKE UM, I MEAN IT DEPENDS IF WE HAVE A RELATIONSHIP WITH SOMEBODY HOSPITAL, YEAH.
THERE ARE TIMES THAT WE'RE FOLLOWING UP WITH PEOPLE IN THE HOSPITAL, BUT I WOULD SAY THE LARGE MAJORITY OF PEOPLE THAT ARE GOING INTO THE HOSPITAL, WE DON'T KNOW THAT THEY'VE ACTUALLY GONE INTO THE HOSPITAL AND ONCE THE CASE MANAGER FROM THE HOSPITAL REACHES OUT AND SAYS, HEY SO AND SO GAVE US YOUR INFORMATION, WE'RE CONNECTING ON YOU TO TRY TO COORDINATE THEIR CARE POST-HOSPITALIZATION.
UM, YOU KNOW THERE IS A PRO HISTORY
UM, I THINK WE STILL SEE CHALLENGES AND HOSPITALS ARE CHALLENGED IN THAT OFTENTIMES THEY'RE TRYING TO NAVIGATE FOR CARE BED AND THERE'S JUST NOT ONE AVAILABLE AND THEY'RE DOING THEIR BEST TO TRY TO CONNECT AND YOU KNOW, THEY, THE WAY THE LEGISLATION IS WRITTEN, IT'S REALLY, YOU NEED TO MAKE THAT, THAT LIKE YOU'VE WORKED TO CONNECT THIS PERSON TO SHELTER AND SOMETIMES WE'RE SEEING PEOPLE, YOU KNOW, THAT ARE GETTING DROPPED OFF TO THE NSA, I'M HERE FOR SHELTER AND IT'S LIKE SHELTER.
UM, SO THAT STILL DOES HAPPEN.
UH, WE WORK WITH PEOPLE TO TRY TO FIGURE OUT HOW TO AFFORD THEM.
THAT CAN BE CHALLENGING WHEN SOMEBODY'S GETTING DROPPED OFF WITH MEDICAL NEEDS AND SOMETIMES THAT HAPPENS TOWARDS LATER IN THE DAY BECAUSE WHEN PEOPLE TEND TO BE DISCHARGED FROM THE HOSPITAL.
SO THERE ARE DEFINITELY CHALLENGES WITHIN NAVIGATING AND LIKE GETTING PROPER LEVELS OF CARE AND I WOULD SAY WE DEFINITELY DO NOT HAVE ENOUGH OF THAT, LIKE HIGH NEED CARE BASED ON THE MEDICAL CONDITIONS AND VULNERABILITIES THAT WE'RE SEEING OUT THERE ON THE STREET.
SO THAT IS WHAT IS LEADING TO SHELTERS DOING THEIR BEST TO PROVIDE A WIDE RANGE OF OF MEDICALLY MENTAL HEALTH SUBSTANCE USE RELATIONSHIP WITH I IT'S NO LONGER, WELL NO IT'S ORANGE COUNTY.
YEAH, NHK, UM, WE'VE BEEN IN CONVERSATION AND COORDINATION SO WE HAVE A MEETING WITH THEM.
UM, THEY'RE STILL WORKING ON ESTABLISHING INSURANCE STATEMENTS.
THAT IS REALLY THE MECHANISM FOR THEM TO BE ABLE TO PROVIDE THE SERVICES IS WORKING WITH THE MANAGED CARE PROVIDERS TO BE ABLE TO REIMBURSE.
UM, AND IN CERTAIN CASES HOSPITALS ARE ALSO, SO THEY'RE WORKING ON RELATIONSHIPS WITH THE HOSPITALS TO BE ABLE TO PAY FOR GOOD CARE.
SO THAT IS THE CHALLENGE IS LIKE TRYING TO BRING IT ALL TOGETHER TO PROVIDE THESE TYPES OF SERVICES AND GET REIMBURSED.
SO THAT IS SOMETHING THAT INSURANCE CAN PAY FOR AND REALLY LIKE NAVIGATING THAT DOES TAKE A LEVEL OF SOPHISTICATION.
LIKE YOU NEED TO BE A SOPHISTICATED MEDICAL PROVIDER.
SO LIKE MOST OF OUR, YOU KNOW, HOMELESS SERVICES, NON-PROFITS
[01:30:01]
ARE NOT, YOU KNOW, I DON'T WANNA SAY SOPHISTICATED BUT NOT LIKE FAMILIAR AND LIKE SEASONED WITHIN THOSE TYPES OF SERVICES.SO LIKE THESE ARE TYPICALLY A DIFFERENT SET OF PROVIDERS AND SAY YOUR AVERAGE, YOU KNOW, SHELTER THAT'S OUT THERE PROVIDING SERVICES, ANYBODY THAT'S COMING, SO BEING THAT THEY'RE BASICALLY INSURANCE RELATED WANTED GET REIMBURSED ARE, DO YOU SEE THEM PROVIDING ANY TYPE OF BEDS FOR ALL SERVICES? BECAUSE WHEN I WENT TO THING YOU MENTIONED THAT, YOU KNOW, THE OPENING, JUST SAYING IT, I DUNNO.
AND I THINK IF THEY EXPAND WHAT INSURANCE PROVIDERS YOU KNOW THEY'RE WORKING WITH, THAT'LL ALLOW US TO WORK WITH THEM, THAT'S STILL WORKING ON HEALTH AND LA CARE.
THAT'S THE LARGE MAJORITY OF WHAT WE ARE SEEING AS FAR AS PEOPLE'S INSURANCE IS THOSE TWO MEDICAL IS, YEAH.
MEDICAL HEALTH NET AND UH, LA CARE IS A LARGE MAJORITY OF, YOU KNOW, THE INSURANCE PROVIDERS FOR THE PEOPLE THAT WE'RE ENGAGING WITH.
SO ONCE THEY HAVE AGREEMENTS THAT WILL ALLOW FOR ACCESS.
RIGHT NOW THE MAJORITY OF THEIR REFERRAL ARE COMING THROUGH COMMUNITY HOSPITAL OR NOT COMMUNITY HOSPITAL.
I OH YEAH, I KNOW I'VE UM, I'VE FUNDING TO DO WORK ON THE STREET TO DO ASSESS MEDICAL ASSESSMENTS OR WHAT YEAH.
YOU KNOW THAT THERE'S AN UPTICK IN SOME KIND OF FUNDING TO WHERE THERE'S MORE FUNDING FOR REFERRAL.
YEAH, SO THERE ARE TWO DIFFERENT MODELS THAT WE'RE SEEING.
WE'VE GOT THE MODEL THAT HEALTHCARE IN ACTION IS REALLY LIKE THEY'VE BEEN EXPANDING, THEY HAVE TWO TEAMS HERE IN LONG BEACH BUT THEY'RE NOW IN ORANGE COUNTY.
THEY'RE IN OTHER PARTS OF LA AND THEIR MODEL IS LIKE A MOBILE PRIMARY CARE.
THEY'LL ENGAGE WITH PEOPLE BUT REALLY THEY'RE LOOKING FOR PEOPLE TO ENGAGE WITH THEM AND SELECT THEM AS THEIR PRIMARY CARE.
SO THEY'LL BRING PRIMARY CARE TO WHERE THEY'RE AT.
AND THEN WE HAVE OTHERS TREAT MEDICINE MODELS THAT ARE LIKE, HEY, REGARDLESS OF WHO YOUR CARE IS, IF YOU DON'T HAVE ANYBODY, WE'LL PROVIDE YOU MEDICAL CARE HERE ON THE STREET.
AND WE ARE SEEING AN EXPANSION OF THAT.
PCC HAS SOME STUFF THAT THEY'LL BE LAUNCHING IN THE NEAR FUTURE THAT WE'RE LOOKING AT HAVING A PARTNERSHIP WITH THE MOBILE ACCESS CENTER WHERE THEY WOULD BE COMING ALONG TO A LOT OF THE LOCATIONS OF THE MOBILE ACCESS CENTER IS GOING THAT WAY.
WE'RE PROVIDING BOTH, YOU KNOW, OUR SUPPORTIVE SERVICES AND WORKING TOWARDS HOUSING AND SHELTER WHILE PCC CAN PROVIDE MEDICAL CARE TO PEOPLE ON THEIR MOBILE APP.
SO THERE IS AN EXPANSION OF THAT.
UM, I THINK WE WILL PROBABLY SEE AN UPTICK OF WHAT'S AVAILABLE WITHIN THE NEXT YEAR OR SO.
IT'S JUST PEOPLE REALLY GETTING EVERYTHING INTO PLACE.
AND UH, THE OTHER THING THAT WE'RE SEEING ON THE HEALTHCARE SIDE THAT IS A CHALLENGE IS HIRING WITH NURSING AND DOCTORS.
SO, UM, THAT IS A BIG CHALLENGE RIGHT NOW IS GETTING THE MEDICAL PROVIDERS THAT ARE OPEN TO THAT TYPE OF MODEL AND WANT TO BE OUT ON THE STREET FROM PROVIDE GUIDING SERVICES.
SO, BUT THERE ARE ALSO SOME VOLUNTARY GROUPS OUT THERE, WHICH ARE PRETTY COOL.
LIKE, YOU KNOW, ORANGE COUNTY, YOU HAVE, WE WALK, SEE, UM, I DON'T KNOW OF ANYBODY HERE LOCALLY THAT IS DOING SOMETHING LIKE THAT.
I GROUP THIS, THEY'RE VOLUNTEERS, THEY'RE NEWER, THEY'VE BEEN WITH US FOR MAYBE A COUPLE MONTHS, BUT THEY'RE FROM SAN DIEGO.
THEY DO HIRE, UH, WHOLE PERSON CARE.
SO THEY'LL BE PARTNERING THROUGH COMMUNITY HOSPITAL AND THEY'LL HAVE THERE, BUT THEY'LL ALSO BE DOING SOME STREET BASED ENGAGEMENT.
I'M SEEING THE OC PEOPLE, THE OC TEAM
BUT DID YOU SAY, SO THE BOARD OF CARE THAT'S COMING IN COMMUNITY, IS IT ACTIVE NOW OR ARE THEY STILL, THEY HAVE RECUPERATIVE CARE BEDS NOT OCCURRING SO THERE'S ONLY A SMALL SECTION.
THERE'S A LOT MORE THAT HAS TO HAPPEN AT THAT LOCATION FOR THEM TO GET TO THEIR ULTIMATE PLAN.
SO RIGHT NOW THERE'S ONLY A SMALL SECTION OF THAT BUILDING THAT'S OPERATING AND UH, IS PROVIDING FOR GROUP OF PICNICS.
YOU KNOW, THERE'S A KEY WORD UP THERE THAT REALLY MAKES THE WHOLE THING WORK.
[01:35:01]
IN MY EXPERIENCE UNTIL THE CASE MANAGER ACTUALLY ENGAGES AND RELATIONSHIP WITH THAT PERSON.'CAUSE EVERYTHING SAID POINTS OUT HOW DIFFICULT THE PROCESS IS, BUT IF IT CAN BE MORE ALMOST PERSONALIZED WITH THE CASE MANAGER WHO STAYS WITH THE PERSON BECAUSE IT JUST IS NOT EASY FOR THAT PERSON TO MOVE FROM HERE TO THERE WITHOUT A LOT OF HELP WHILE WITH SOMEBODY THAT FORMS A RAPPORT WITH YEAH, TO ME THAT'S A LITTLE KEY THAN THING.
SO THIS, THIS ROLLOUT, THIS PROCESS WAS AN ATTEMPT TO SIMPLIFY IT FOR THE CASE MANAGER SPECIFICALLY SO THAT THEY WEREN'T INUNDATED WITH THE AMOUNT OF WORK THAT THEY HAD TO DO BEFORE, WHICH WAS FOLLOWING UP WITH THE, UM, YOU KNOW, WITH THE EXCEL SPREADSHEET THAT WE HAD BEFORE.
THIS AUTOMATES THAT TO A FAR GREATER DEGREE NOW.
UM, WHEN A CLIENT MOVES FROM BEING MATCHED TO WHEN A PROVIDER ACCEPTS THE MATCH, THERE'S AN AUTOMATIC NOTIFICATION THAT REACHES OUT TO ALL OF THE CASE MANAGERS ASSOCIATED WITH THAT CLIENT NOTIFYING THEM THAT THE CLIENT HAS ACCEPTED AND THAT THE, YOU KNOW, THAT THIS HAS NOW MOVED ON TO A DIFFERENT PROCESS.
SO A LOT OF THIS IS ATTEMPTING TO SIMPLIFY AND MAKE IT EASIER ON THE CASE MANAGER SO THAT THEY CAN DO MORE OF WHAT YOU MENTIONED SO THAT THEY CAN DO THEIR ACTUAL CASE MANAGEMENT WORK INSTEAD OF, YOU KNOW, THE ADMINISTRATIVE BURDEN OF, YOU KNOW, TRACKING AND MAKING SURE THE INDIVIDUAL'S IN THE RIGHT SPOT THAT THEY'RE SUPPOSED TO BE.
ALRIGHT, SO, UM, ONE QUESTION THAT I WANTED TO TOUCH UPON SPECIFICALLY WAS, UM, UH, WE TALKED ABOUT LIKE PRIORITY PRIORITIZATION HERE.
SO I WANTED TO WALK A LITTLE BIT MORE DEEPLY INTO LIKE HOW WE'RE PRIORITIZING INDIVIDUALS SPECIFICALLY FOR LIKE SHELTER AND HOUSING AND WHATNOT.
AND SO, UM, THE HOUSING AND SHELTER RESOURCES ARE LIMITED AS WE'VE BEEN DISCUSSING FOR QUITE SOME TIME NOW.
UM, AND SO WE DO HAVE TO END UP PRIORITIZING CLIENTS.
SO HOW, AMONGST THAT WAIT LIST OF INDIVIDUALS, HOW DO WE CHOOSE THE ONES THAT FLOAT TO THE TOP? HOW DO WE MAKE SURE THAT THE ONES AT THE VERY TOP OF THAT LIST ARE THE ONES THAT ARE GETTING THE RESOURCES? SO WE DO HAVE TO PROVIDE SOME TYPE OF A SCORE HERE AS AN INDIVIDUAL, UM, AS THEY ANSWER QUESTIONS IN THE ASSESSMENT.
THIS ASSESSMENT IS ASSESSING MORE FOR, FOR LACK OF A BETTER TERM, THEIR VULNERABILITY, UH, ASKING QUESTIONS.
SOMETHING LIKE, HOW MANY TIMES HAVE YOU BEEN HOSPITALIZED? HAVE YOU BEEN DIAGNOSED WITH A CHRONIC HEALTH CONDITION? UH, HOW LONG HAVE YOU BEEN EXPERIENCING HOMELESSNESS FOR? THESE ARE ALL CONDITIONS THAT ARE MOVING INTO AN INDEXED IN AN OVERALL SCORE.
INDIVIDUALS AT THE HIGHEST INDEX SCORE ARE THEN MOVED TO THE TOP OF THE LIST AND THESE ARE THE INDIVIDUALS THAT END UP GETTING CASE CONFERENCED SO THAT THEY CAN BE MOVED TO THE APPROPRIATE SPOTS.
SO JUST WANTED TO PUT A LITTLE BIT MORE FINE POINT ON WHAT PRIORITIZATION MEANS NOW.
UM, SO THIS, THERE ARE DIFFERENT SCORES ATTACHED TO THE DIFFERENT QUEUES.
SO SOMEBODY WHO'S ON THE SHELTER QUEUE, THEY'RE GOING TO BE ASSESSED BASED ON A DIFFERENT TYPE OF, OF SCORE THAN THE HOUSING QUEUE.
AND THAT'S BECAUSE THERE ARE DIFFERENT QUESTIONS ON EITHER OF THEM.
SO SOMEBODY CAN BE MORE EASILY PLACED IN THE SHELTER THAN THEY CAN BE FOR HOUSING AND VICE VERSA BASED ON HOW THEY'RE ANSWERING THE QUESTIONS FOR THAT ASSESSMENT.
QUESTIONS OR COMMENTS ON THAT? OKAY.
QUESTIONS OR COMMENTS ABOUT COORDINATED INJURIES? SO THIS IS, AGAIN, THIS IS THAT SYSTEM THAT WE HAVE ROLLED OUT IN HMIS.
I'M GOING TO BE COLLECTING A WHOLE HOST OF DATA THAT I WAS NOT ABLE TO COLLECT BEFORE.
SO THIS HOPEFULLY IS GONNA BE PART OF ANSWERING THE QUESTIONS THAT YOU ALL HAVE IN ADDRESSING THE GAP BETWEEN SUPPLY AND DEMAND THAT WE HAVE FOR HOUSING AND COSTS.
THAT WAS JUST ON COORDINATED ENTRY.
YOU HAD THAT BLANK ONE THOUGH.
QUESTIONS AND THEN WE'LL MOVE ON.
DOUG, DID YOU HAVE A QUESTION? YEAH.
UM, SO, UM, THUNDER SOUNDS LIKE THE COMMITTEE HAS INTEREST IN THREE QS.
I'M TRYING TO SUMMARIZE THREE CUES AND DATA NOW BEING AVAILABLE.
WHEN WILL THE DATA BE AVAILABLE TO THIS COMMITTEE AND IS IT GONNA COME ON A MONTHLY BASIS AS PART OF A REPORTING? SO HOW DO WE GET THE DATA? YEAH, THAT'S A GOOD QUESTION.
SO THAT'S NOT GOING TO BE LIKE, SO I GUESS THAT'S A GOOD SEGUE INTO LIKE WHAT'S ON THE DASHBOARD AND WHAT'S NOT ON THE DASHBOARD.
SO THIS IS A PUBLICLY FACING DASHBOARD THAT EVERYBODY CAN, LIKE, EVERYBODY CAN CLICK INTO THIS AND SEE LIKE WHAT'S GOING ON HERE.
THIS LIKE REFERRAL INFORMATION IS NOT GOING TO BE ON THE DASHBOARD, SO IT'S NOT PUBLICLY AVAILABLE.
THAT'S SOMETHING THAT WE'RE GONNA HAVE TO PROVIDE TO YOU.
LIKE WHATEVER THAT KIND OF TIMELINE LOOKS LIKE, I NEED TO CREATE A INTERNAL DASHBOARD THAT I GET TO LIKE LOOK THROUGH.
SO A FEW THINGS I DON'T WANNA OVER PROMISE IN TERMS OF LIKE, YEAH, OF COURSE I CAN GIVE
[01:40:01]
YOU A MONTHLY REPORT ON WHAT THIS LOOKS LIKE.IDEALLY I COULD, AND LIKE THE, THE STRUCTURE IS THERE, THE INFRASTRUCTURE IS THERE TO GIVE YOU A MONTHLY REPORT OF THESE ARE THE REFERRALS, THESE ARE THE, LIKE THIS IS THE NUMBER OF PEOPLE ON THE QUEUE AND THIS IS LIKE THE NUMBER OF LIKE OPEN UNITS AVAILABLE.
THIS IS THE NUMBER OF MATCHING WE HAVE.
I GOT, I CAN GIVE THAT TO YOU ON A MONTHLY BASIS.
HOWEVER, I DO NEED TO CREATE AN INTERNAL DASHBOARD FOR MYSELF SO THAT I CAN ACTUALLY, LIKE I CAN COMB THROUGH THE DATA RIGHT NOW TO MAKE SURE THAT THE DATA QUALITY IS HIGH.
AGAIN, LIKE I SAID, THE PROCESS HAS ROLLED OUT MID-MARCH.
WE DID HAVE SOME CONFUSION FROM BOTH PROVIDERS AND ASSESSORS ON HOW TO DO IT.
AND SO I IMAGINE THERE'S STILL GOING TO BE SOME DATA THAT I NEED TO CLEAN UP AND THROUGH.
I DON'T WANT TO BE PRESENTING YOU LIKE, WELL WE HAD 5,000, RIGHT? LIKE, I DON'T WANNA BE DOING THAT.
SO, UM, THE SHORT ANSWER HERE IS I COULD PROVIDE A MONTHLY SNAPSHOT OF LIKE INCLUDED IN LIKE ALL OF THE SERVICES THAT I I DID FOR YOU.
THAT'S A MONTHLY THING THAT I CAN DO THAT'S NOT, THAT'S NOT SUPER HARD.
I COULD DO THE SAME THING WITH REFERRALS MATCHES AND THEN LIKE UNITS AVAILABLE IN TERMS OF MOVE-INS AND ALL OF THAT.
THAT GETS A LITTLE BIT DICEY, BUT I CAN GIVE YOU THOSE THREE PIECES OF INFORMATION, WHICH IS THE NUMBER OF PEOPLE ON QUEUE, THE NUMBER OF REFERRALS, AND THE NUMBER OF MATCHES THAT WE'VE CREATED.
HOW DOES THAT STARTING PICK A DAY YOUR CONFIDENCE? I DON'T MAY, WE'LL BACK NEXT MONTH SO WE DON'T HAVE TO KEEP COMING BACK EVERY MONTH SAYING, WHERE DO YOU THINK IT'LL BE IN? WELL, WE WANNA SEE IS THE TREND ANYWAY, SO IT'S GONNA TAKE YEAH, BUT WHEN'S THE FIRST REPORT? IS THERE ANY WAY THAT WE CAN HOLD OFF AND DO THAT AT A QUARTERLY? JUST BECAUSE AS THE PERSON THAT IS TRYING THIS INFORMATION, IT IS REALLY GONNA DO IT.
LIKE WE, SO QUARTERLY WE, WE DO BONDS AND THEN EVENTUALLY ONCE THE SYSTEM'S IN PLACE, I THINK WE CAN MOVE TO A MONTHLY IF EVERYONE'S THANK YOU.
SO THEN HOW WOULD YOU REPORT QUARTERLY AND WHEN WOULD BE THE FIRST REPORT THAT WOULD COME HERE? UH, THE FIRST THREE QUARTERS THAT YOU WOULD GET WOULD BE APRIL, MAY, JUNE AND THE REPORT WOULD BE READY TO PRESENT JULY.
SO WE JUST HAVE A PLACEHOLDER FOR JULY.
OH, AND ONE QUESTION I DO HAVE IS STILL WITH THIS IS IT SOUNDS LIKE PEOPLE CAN BE ON MULTIPLE WAIT LISTS.
THAT'S TRICKY BECAUSE, UM, I'D LIKE TO HAVE A LITTLE MORE UNDERSTANDING OF THAT WHEN THE DATA'S AVAILABLE BECAUSE IF EVERYBODY'S ON MULTIPLE, IT, IT KIND OF, BUT IT'S FOR DIFFERENT THINGS.
I UNDERSTAND THAT IT CAN GIVE YOU A DIFFERENT SENSE OF OH, DOUBLE COUNTING YOU MEAN? YEAH, YOU KNOW, THERE'S A LOT OF THAT THAT'S, THAT'S, YOU KNOW, I WOULD LOOK AT THEM AS YEAH.
SO WHAT I, WHAT WE WOULD, WHAT WE WOULD SAY THEN IS, I WOULDN'T GIVE YOU A, AN ENTIRE LIST OF THIS IS HOW MANY PEOPLE ARE ON THE QUEUE.
IT WOULD BE, THIS IS HOW MANY PEOPLE ARE INTERESTED IN SHELTER, THESE ARE THE NUMBER OF PEOPLE WHO ARE ON THE SHELTERED QUEUE, THESE ARE THE NUMBER OF PEOPLE ARE ON THE HOUSING QUEUE.
THIS IS THE NUMBER OF REFERRALS THAT WE'VE MADE FROM THE SHELTER QUEUES AND THE NUMBER OF MATCHES WE'VE MADE FROM THE HOUSING QUEUE.
SO WE CAN SEPARATE THAT INFORMATION.
UM, BUT YOU'RE RIGHT, THERE ARE GONNA BE PEOPLE ON BOTH.
I THINK YOU'D BE SURPRISED AS TO HOW, I SHOULDN'T SAY HOW LITTLE OVERLAP THERE IS, BUT THAT'S NOT A, IT'S NOTS NOT LIKE A 90% OVERLAP ACROSS THOSE TWO LISTS.
YEAH, MAYBE THAT'S WHAT YOU COULD BRING US IS WHAT IS THE AMOUNT, THE OVERLAP, YOU KNOW, THE NUMBER OF PEOPLE THAT MM-HMM,
THERE NOW GO ON PAUL, GO FOR IT.
DID YOU HAVE SOMETHING? NO, IT OKAY.
WE WANTED TO WALK THROUGH THE DASHBOARD.
THIS IS WHAT'S PUBLICLY AVAILABLE.
THIS ACTUALLY SHOWS OUR WHOLE SYSTEM.
THIS IS NOT ABOUT WHAT THE CITY IS PROVIDING.
UM, THERE ARE SOME THINGS THAT ARE EMERGENCY RESPONSE RELATED AND THEN LIKE, THERE ARE DIFFERENT QUEUES THAT, OR DIFFERENT TABS THAT YOU CAN GO AT QUEUE AT THE TOP.
SO THIS IS AVAILABLE ON THE HOMELESSNESS LINING PAGE FOR THE CITY.
UM, SO WE JUST WANTED TO MAKE SURE.
EVERYBODY IS FAMILIAR AND KNOWS HOW TO GO HERE AND LIKE WHAT INFORMATION YOU CAN FIND HERE.
SO, UM, I WILL SAY THIS HERE, ADDRESSING THE EMERGENCY, AGAIN, LIKE I SAID, THIS DASHBOARD WAS SET UP, UM, LIKE ON, IN THE PRIMARY DAYS OF THE EMERGENCY, WE'RE GONNA BE PHASING THIS INTO LIKE A DIFFERENT LOOK HERE.
UM, BUT IN ESSENCE THE INFORMATION'S GONNA REMAIN THE SAME.
WHAT WE HAVE HERE IS THE POINT IN TIME COUNT OVER TIME.
[01:45:01]
END UP DOING A COMPARISON BETWEEN LONG BEACH AND LA COUNTY BECAUSE WE CONSTANTLY COMPARE, UH, THESE TWO GROUPS.YOU'LL SEE PERCENTAGES OVER HERE.
SO THIS IS THE PERCENTAGE CHANGE FROM THE FIRST YEAR THAT WE COUNT, WHICH SHOULD BE 2007.
AND SO IN ESSENCE, OVER TIME, WHAT HAVE OUR COUNTS LOOKED LIKE? UM, AS A PERCENTAGE CHANGE FROM THIS FIRST YEAR, WE ARE GONNA BE UPDATING THIS, UM, IN THE MAY TURNOVER.
SO THIS, THIS DASHBOARD IS GONNA BE REFRESHED, IT'S REFRESHED MONTHLY, UM, WITH UPDATED INFORMATION.
SO ANYTHING HERE IS GOING TO BE, UH, ANYTHING HERE IS, IS ACTUALLY AS OF APRIL 1ST.
UM, AND SO WE'RE NOW IN MAY, WE'RE GONNA HAVE A MAY REFRESH WHERE WE HAVE ALL OF THE INFORMATION FROM APRIL UPDATED INTO HERE.
SO YOU'RE GONNA HAVE A NEW PIT COUNT DATA IN HERE FOR LONG BEACH.
I DON'T THINK LA COUNTY COMES OUT WITH OUR DATA.
AND SO WE'RE NOT GONNA HAVE LA COUNTY, BUT WE WILL HAVE LONG BEACH HERE.
UM, WE HAVE AN OVERVIEW OF THESE SERVICES AND UTILIZATION.
UM, AND SO AGAIN, THIS IS SPECIFICALLY SINCE THE EMERGENCY PROCLAMATION WE'RE NOT THERE, THE OTHER TABS HERE DO NOT USE THAT AS A REFERENCE POINT.
SO, UM, IF THAT'S NOT OF INTEREST TO YOU TO USE THE EMERGENCY PROCLAMATION, WHICH WAS JANUARY 10TH, UM, OF LAST YEAR, IF THAT'S NOT A REFERENCE POINT THAT IS, UH, CONCERNING TO YOU, THEN YOU DON'T NEED TO WORRY ABOUT THIS PAGE.
BUT IN ESSENCE, IT'S AN OVERVIEW OF LIKE THE SERVICES PROVIDED AND ALL OF THOSE OTHER THINGS THAT WE, WE KIND OF TALKED ABOUT BEFORE.
WE HAVE INFORMATION ON HOMELESSNESS PREVENTION AND AGAIN, KIND OF THE STATISTICS AND DEMOGRAPHICS OF INDIVIDUALS WHO ARE, UM, ENROLLING IN THESE TYPES OF PROGRAMS. THE NUMBER OF SERVICES PROVIDED A KIND OF TIMELINE OF THE ANNUAL ENROLLMENTS OF INDIVIDUALS WITHIN THE HOMELESSNESS PREVENTION PROGRAMS, UM, AND BREAKOUTS HERE.
SO WHAT YOU'RE SEEING HERE, AND THEN MEDIAN DAYS OF HOMELESS PREVENTION PROGRAMS. SO THESE ARE JUST BASIC DATA BREAKOUTS ACROSS DIFFERENT TYPE PROGRAM TYPES.
YOU'LL SEE THAT, UM, IN DIFFERENT, UM, GROUPINGS LIKE THE DEMOGRAPHICS OF OUR, UH, OF OUR CONSTITUENTS HERE.
A COMPARISON, UM, BETWEEN THE RACIAL DEMOGRAPHICS OF LONG BEACH, UM, AS A CITY, THE RACIAL DEMOGRAPHICS OF THE POINT IN TIME COUNT, AND THEN THE RACIAL DEMOGRAPHICS OF THE PEOPLE WHO ARE ASSISTED, UM, WITH HOMELESSNESS PREVENT OR LIKE WITH HOMELESSNESS PROGRAMS. AND SO YOU GET TO SEE KIND OF THE DISPARITY, UH, IN DIFFERENT RACIAL CATEGORIES HERE.
UM, AND AGAIN, WE BREAK THIS OUT BY A MULTITUDE OF DIFFERENT DEMOGRAPHICS HERE, VETERAN STATUS, GENDER, UM, LOTS OF OTHER THINGS.
I'M NOT GONNA GO INTO TOO MUCH DETAIL ABOUT THIS.
UM, IF YOU SELECT ONE OF THOSE CATEGORIES, IT WILL THEN FILTER OUT THE STUFF BELOW.
SO IT'LL THEN SAY, I WANT TO KNOW WHAT THE DEMOGRAPHICS OF BLACK INDIVIDUALS ARE LIKE, OR I WANT TO KNOW WHAT THE DEMOGRAPHICS OF WOMEN EXPERIENCING HOMELESSNESS ARE.
IT WILL CHANGE ALL THE OTHER CATEGORIES BASED ON WHAT WE SELECT.
DOES IT, YOU KNOW, I'M GONNA ASK THIS QUESTION.
DOES IT BREAK DOWN FOR SENIORS? UH, WE DO HAVE AGE MM-HMM,
IT, IT CONTINUES TO GROW OLDER AND OLDER.
AND SO YES, UM, TO YOUR POINT, THIS LIKE, THIS CONTINUES TO SHIFT, UH, LIKE THE MEAN AND THE MEDIAN FOR THIS GROUP TO SHIFTING LIKE, UM, MORE AND MORE PEOPLE OVER THE AGE OF 75, WHICH IS REALLY CHALLENGING.
I'M, I'M NOT GONNA, I'M NOT GONNA, UM, KILL YOU ALL WITH, WITH LOOKING AT SERVICES LIKE YET AGAIN.
UM, WHAT WE DO HAVE, AND THIS PERHAPS IS TO SOME OF YOUR QUESTIONS ABOUT LIKE WHAT HAPPENED IN THESE YEARS.
SO IT'S IMPORTANT TO TALK ABOUT OUTCOMES IN LARGER INTERVALS OF TIME.
WHEN YOU LOOK AT THEM WITHIN LIKE MONTHLY OR WEEKLY OR SMALLER CATEGORIES, YOU TEND TO LOSE THE FOREST FOR THE TREES.
UM, AND SO WHAT YOU CAN DO HERE IS ACTUALLY COMPARE OVER TIME.
THERE'S A SLIDER HERE WITH A DATE RANGE.
SO IF YOU CARE ABOUT THE TOTAL OUTCOMES OF EVERYBODY THAT WAS ASSISTED CASE MANAGEMENT SESSIONS THAT OCCURRED SINCE 2018.
IF YOU ONLY CARE ABOUT A SPECIFIC DATE, IF YOU REALLY ONLY WANT, WELL, I'M GOING
YOU KNOW WHAT YOU GET HOW A SLIDER WORKS RIGHT NOW SHOULD HAVE TO DO THAT FOR YOU.
THAT'S, YEAH, THAT'S, THAT'S GONNA TAKE MORE TIME THAN, THAN I WANT TO TAKE WITH IT.
BUT IN ESSENCE YOU CAN SEE THESE CHANGING WITH THAT SLIDER.
GO AHEAD AND APPLY THAT FILTER AND YOU'LL BE ABLE TO SEE HOW ALL OF THESE GROUPINGS HERE WILL CHANGE.
UM, AND YOU'RE GONNA END UP LENDING YOUR DATA.
I WAS WONDERING IF, IF THAT SEPARATES THE UM, THE FOSTER YOUTH.
WE DON'T HAVE FOSTER YOUTH, UM, SEPARATED OUT HERE.
[01:50:01]
AND SINCE YOU BROUGHT THAT UP, I FORGOT WHAT YOU MENTIONED THE PROGRAM HERE.ARE WE, I KNOW THERE'S A SHELTER, SOMETHING THAT WAS 12 BED NOT OPENING YET.
IT'S UNDER CONSTRUCTION, BUT THAT IS COMING EARLY NEXT YEAR.
LBCC HAS A FEW DIFFERENT PROGRAMS CALLED STATE LONG BEACH AS PROGRAMS. WE'RE LOOKING AT SOME ADDITIONAL PROGRAMS. WE, A LOT OF THE FUNDING STILL GOES THROUGH LAA AT THE COUNTY LEVEL PER DAY.
SO WE DON'T GET INDIVID, WE DON'T GET A RELATED FUNDING FROM THE COUNTY THAT IS STILL GOING THROUGH LAA COUNTY.
WHAT ABOUT LUSD? UH, L-B-U-S-D, THE FAMILY SYSTEM IS ALSO BEING SERVED THROUGH THE COUNTY, SO WE DON'T GET FUNDING THROUGH DPSS, UH, OR THE MEASURE AGE FUNDING SET ASIDE FOR COUNTIES THAT GOES THROUGH LASA, UH, WHERE IN SPOT EIGHT.
SO SERVICE FUNDING AREA EIGHT, WHICH IS STOP BAY.
UM, AND THEN, UH, HARBOR INTERFAITH IS THE LEAD FOR FAMILIES AND THEY SUBCONTRACT WITH CATHOLIC CHARITIES HERE IN LONG BEACH.
UM, WE HAVE A COUPLE FAMILY PROGRAMS THROUGH THE COC PORTFOLIO, UH, BUT THE LARGE MAJORITY OF THE FAMILY FUNDING IS THROUGH THE COUNTY AND MANAGE THROUGH LONG, LONG BEACH.
THAT IS ONE THING THAT WE'VE BEEN TALKING ABOUT AND ADVOCATING FOR IS FAMILY FUNDING TO COME DIRECTLY TO LONG BEACH.
UM, THERE IS CONCERNS ABOUT, YOU KNOW, DISPARITIES IN ACCESS.
UM, SO IF THAT'S AN ONGOING COMPENSATION, IS THERE ANY PLANS TO EXPAND TODAY? I KNOW THAT COME THROUGH, BUT A LOT OF THESE YOUTH OUT HERE, THE ONES THAT MOST OF US, INCLUDING MYSELF, HAVE GOTTEN, UM, THEY DON'T WANT.
SOME DO WANT HELP, BUT THEY DO NOT WANNA GO TO SAN PEDRO.
THEY WANNA STAY HERE AND THAT'S WHAT THEY DO.
SO I'M HOPING THAT WE CAN SOMEHOW GET SHELTER FOR, SO THERE IS SOME EFFORTS UNDERWAY TO EXPAND OUR YOUTH PROGRAMMING.
SO THAT'LL BE STUFF COMING IN, UH, THE COMING MONTHS AROUND THAT AND ADDITIONAL PLANNING AND RESOURCES.
UM, THAT BEING SAID, SOME OF WHAT'S HAPPENING WITH THE YOUTH IN THE PARK IS NOT YOUTH EXPERIENCING HOMELESSNESS, BUT YOUTH THAT HAVE, YOU KNOW, ASSAULT FOR PEOPLE EXPERIENCING HOMELESSNESS.
SO THAT HAS HAPPENED MULTIPLE TIMES AND YOU'VE WITNESSED IT? WELL, THE GROUP OF THE GROUP THAT, UM, THAT I HAVE ENCOUNTERED, THEY ACTUALLY ARE HOMELESS AND THEY'RE LIVING ON TOP OF MY OLD BUILDING RIGHT OVER THERE IN CAMERON BUILDING TWO AND BUILDING.
THEY'RE LIVING ON TOP OF THE BUILDING ON TOP.
HOW DID THEY GET THERE? 'CAUSE CAMDEN HAS NO CARE AND THE DOOR AND ANYONE CAN GO IN.
THAT'S WHY IT'S REALLY BAD IN THERE.
SO YOU DON'T LIKE SOMEBODY SEND THEM THERE, BUT THEY, BUT JUST TO LET YOU KNOW, THEY ARE ON THE ROOF AND WE FOUND THAT OUT.
ME AND SOME OTHER NEIGHBORS HERE AT MY HOUSE, WE HEARD LIKE WHO'S ON THE ROOF AND SO WE JUST, WE KNOW THE, UH, EMERGENCY DOORS ARE ALWAYS OPEN BECAUSE THEY'RE EITHER GETTING HIGH IN THERE OR OB.
SO WE DECIDED TO GO UP AND SURE ENOUGH THEY'RE UP THERE AND ONE MOTHER CAME LOOKING FOR DAUGHTER AND SHE WHOLE THING THING IN THERE THAT'S LIKE THE CAR WE WATCH EVERY SINGLE JET CITY, THAT CAR.
SO WE'VE BEATEN THIS HEAD, THIS HORSE QUITE A FEW TIMES, BUT, UM, I DID WANT TO, I DID WANNA SHOW THIS TO YOU SPECIFICALLY BECAUSE THIS DOES END UP TALKING ABOUT A LITTLE BIT ABOUT THE DEMAND AND SUPPLY OF WHAT WE HAVE, UM, SPECIFICALLY WITH REGARDS TO LIKE EMERGENCY SHELTERS,
IT WOULD BE, WOULD BE LIKE WHAT THIS REPRESENTS.
BUT THE, THE, THE REASON WHY WE DO THIS IS BECAUSE THAT'S HOW YOU CALCULATE AN AVERAGE, UM, OF LIKE UTILIZATION.
LIKE WHAT'S THE AVERAGE UTILIZATION OF A, OF A SHELTER PER MONTH.
UM, YOU END UP TAKING HOW MANY PEOPLE, LIKE HOW MANY NIGHTS WERE ACTUALLY, UM, TAKEN BY AN INDIVIDUAL.
UM, SO THAT, THAT'S HOW WE CALCULATE THIS.
BUT THAT'S A REALLY GOOD QUESTION.
LIKE YEAH, PERHAPS THAT'S A LITTLE CONFUSING.
WE DO NOT HAVE THAT MANY SHELTER VENDORS AND THERE IS SOME CHALLENGE WITHIN 7 0 2 IS FUNDED THROUGH LASA AND THEY, BECAUSE THEY'RE FUNDED THROUGH LASA, THEY'RE ENTERING THE LA COUNTY HMIS.
SO WE DON'T ACTUALLY HAVE THAT WITHIN OUR SYSTEM.
UM, AND THERE ARE SOME OTHER BEDS LIKE THE G BEDS AND STUFF THAT WE DON'T FUND.
SO THIS IS NOT A HOLISTIC PICTURE.
THIS IS REALLY LIKE LOCALLY FUNDED LIBRARY PATRON.
[01:55:01]
WILL DO CLOSING IN 30 MINUTES IF YOU'D LIKE TO GET A LIBRARY PARK, COME TO THE CHECKOUT DESK SUMMIT.WHEN WE MERGE WITH LA COUNTY H SYSTEM, WHICH IS IN THE WORKS, THEN WE'LL BE ABLE TO ACCESS A MUCH WIDER UNDERSTANDING OF DATA.
WE'D BE BOTH LOCALLY AND LIKE REGIONALLY.
WE'D BE ABLE TO MORE ACCURATELY TELL YOU LIKE, THESE ARE SHELTER BEDS IN THE GEOGRAPHIC REGION OF LONG BEACH.
AND THIS IS, AND THIS IS LIKE THE UTILIZATION RATE RIGHT NOW.
THESE ARE KIND OF LIKE THE, YOU COULD THINK OF THIS AS LIKE THE BED THAT WE PAY FOR OR LIKE THE BEDS THAT WE'RE RESPONSIBLE FOR.
BUT OKAY, THAT'S, I MEAN, I DON'T WANT TO, WE'RE CLOSING IN 30 MINUTES, SO I I BETTER STOP I PERMANENT HOUSING BELOW.
SO YOU CAN SEE PERMANENT HOUSING.
I THINK PERMANENT HOUSING IS ACTUALLY ABOVE THIS, BUT, UM, RIGHT.
YEAH, SO LIKE THE NUMBER OF PEOPLE ENROLLED, SO IT BREAKS 'EM DOWN BY LIKE THE PROGRAM TYPES.
SO INTERIM HOUSING, PERMANENT HOUSING, AND THEN, UH, LIKE SHELTER AND, AND PREVENTION.
SO LIKE THE PROGRAM TYPES ARE BROKEN DOWN INTO LIKE AVERAGE AGE, THE ENROLLEES AND ALL OF THAT STUFF.
SO YOU GET TO SEE, YOU GET TO KIND KIND OF HAVE THAT SNAPSHOT AND HOPEFULLY THAT HELPS TO, UM, ILLUMINATE A LITTLE BIT THE, THE REASON WHY WE DIFFERENTIATED THE QUEUES.
UM, AND YOU CAN SEE LIKE HOW OUR DIFFERENT SERVICES ARE BEING UTILIZED IN DIFFERENT WAYS.
ARE THESE JUST HUD APPROVED HOUSING OR ARE THEY INCLUDING SROS AND OTHER NON UM.