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COMMISSION ON
IT'S 10:00 AM PLEASE CALL THE ROLL.
COMMISSIONER SUTHERLAND, VICE CHAIR RO HERE.
I SHOULD SAY THAT
WE, THE ADVISORY COMMISSION ON EACH RECOGNIZE THAT WE ARE TRADITIONAL SACRED OF LAND, MANY INDIGENOUS GROUPS, ALL THESE ROUNDS.
WE STRENGTH VERY RESISTANCE IN THEIR SPIRIT.
TRY TO ALWAYS HONOR AND EXPECT THE WISDOM OF OUR ELDER.
WHERE IS IT? WHERE IS OUR UNITED STATES OF AMERICA FLAG? RIGHT HERE ON THE
I WAS GONNA SAY, LET STAND PLEASE.
WHAT ARE WE DOING ABOUT A FLAG RIGHT HERE.
ARE YOU GONNA HOLD IT UP? I CAN.
PLACE YOUR RIGHT HAND OVER YOUR HEART.
I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA.
AMERICA, THANKS TO THE REPUBLIC FOR WHICH IT STANDS, ONE NATION UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR PLEASE READ CONFIRM GUIDE.
ITEM NUMBER ONE IS A RECOMMENDATION TO APPROVE THE MINUTES FOR THE ADVISORY COMMISSION ON AGING MEETING OF WEDNESDAY, JUNE 10TH, 2026.
SECOND MR. ARE THERE ANY QUESTIONS OR IONS TO MINUTE BEING NONE? WE'LL TAKE PUBLIC COMMENT.
ANYONE WOULD LIKE TO SPEAK ON A MINUTE? PLEASE STAND.
CLERK, PLEASE CALL FOR THE VOTE.
COMMISSIONER HINES, COMMISSIONER KAVANAUGH.
COMMISSIONER SCHMIDT, VICE CHAIR SALCEDO AND CHAIR CLARK.
I HAVE A MOTION FOR AND SECOND, UH OH, HOLLY.
NEXT ITEM, ITEM NUMBER TWO IS A RECOMMENDATION TO RECEIVE AND FILE A PRESENTATION FROM LONG BEACH TRANSIT ON LONG BEACH TRANSIT 1 0 1.
MAY I HAVE A MOTION? AND SECOND TO ITEM COMMISSIONER I, I SECOND COMMISSIONER
SECOND, I'LL NOW TURN THINGS ON TO THE STAFF AND PRESENTATION.
GOOD MORNING, CHAIR MARTIN, I, UH, APPRECIATE YOU INVITING ME TO BE HERE.
MY NAME IS MIKE GO AND I'M THE EXECUTIVE DIRECTOR AND VICE PRESIDENT OF CUSTOMER
AND I'M HERE TO GIVE YOU A BRIEF OVERVIEW ABOUT WHO WE ARE AND WHAT WE DO.
I UNDERSTAND TOO MUCH YEARS SINCE WE PRESENTED TO THE COMMISSION AND THAT'S PROBABLY A LITTLE BIT TOO LONG.
RIGHT? UH, SO HOPEFULLY WE CAN MAKE THIS A LITTLE BIT
I DO HAVE SOME OF OUR STAFF US HERE TODAY.
UM, SO I'LL BE GOING THROUGH A PRESENTATION.
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HE IS A OUR MANAGER, CUSTOMER RELATIONS AND DESTINY RIVERA IS A COMMUNITY RELATIONS COORDINATOR.
UH, AND ACTUALLY MY CHIEF HERE AND
SO LET'S TALK ABOUT WHAT WE'RE GONNA TALK ABOUT TODAY.
UH, GONNA GIVE YOU JUST A BRIEF OVERVIEW OF WHO WE ARE AND WHAT WE DO.
TALK ABOUT SOME OF OUR SERVICES ABOUT OUR BUDGET.
KIND OF GIVE A SENSE OF WHAT LONG WE AROUND THE, DOES WANNA TALK ABOUT SOME OF OUR PROGRAMS, PARTICULARLY FORS THAT SERVE OLDER ADULTS IN THE COMMUNITY.
I KNOW THAT MOMENT HERE, SO WE CAN TALK A LITTLE ABOUT THAT.
TALK ABOUT SOME OF OUR SPECIAL SERVICES.
AND THEN I ALSO WANNA LET YOU KNOW, YOU KNOW, WHAT THE CUSTOMER AND COMMUNITY CAN FEEL ABOUT US.
WE ARE VERY PROUD WORKING TWO ON THIS TRANSCRIPT.
WE'RE VERY PROUD THAT WE CONNECT COMMUNITIES WHO PEOPLE AND THEY'VE EVERY DID LIFE BETTER WHEN THE CUSTOMERS IN COMMUNITIES HAVE TO SERVE.
WE HAVE OVER 18 AND A HALF MILLION WARNINGS A YEAR.
WE ARE THE SECOND LARGEST TRANSPORTATION AGENCY IN LOS ANGELES COUNTY BEHIND LA AS WE ALL KNOW.
LONG BEACH IS A CITY OF ITSELF, RIGHT? HALF A MILLION PEOPLE HERE.
LONG BEACH IS THE SECOND LARGEST CITY IN LOS ANGELES COUNTY.
WE ARE A DENSE, URBAN, DIVERSE COMMUNITY.
WE SERVE 14 CITIES, WHICH MEANS LONG BEACH AND ALL THE SURROUNDING COMMUNITIES.
WE GOVERN OVER A HUNDRED SQUARE MILES.
HOW DO WE DO IT? LET'S TALK ABOUT WHO WE ARE, WHAT WE DO, ALL ABOUT US, OUR MISSION.
WE ARE, OUR MISSION IS TO THE CONNECT ACTIVITIES, MOVE PEOPLE AND MAKE EVERYDAY LIFE BETTER.
WE TAKE THAT MISSION VERY SERIOUSLY.
WE KNOW THE SERVICES THAT WE PROVIDE AND OUR CUSTOMERS, MANY OF WHOM RELY LONG BEACH TRANSIT AS THEIR ONLY FORM OF TRANSPORTATION WAY THAT THEY CAN GET AROUND.
AND WE HAVE OUR SURVEYS AND DATA TO BACK THAT UP AND SAY THAT US PEOPLE CAN'T GET TO THINGS THAT THEY NEED TO DO.
DOG APPOINTMENTS, SEE THEIR FAMILY, GO GROCERY SHOP OR JUST GO AHEAD AND ENJOY OUR, AND THEN EVENTUALLY WE HAVE HAVE OVER A HUNDRED SQUARE MILES IN OUR SERVICE.
36 BUS ROUTE AND OVER 250 BUSES.
WE SERVE 14 SURROUNDING CITIES.
WE TRAVEL OVER 6.7 MILLION MILES
AND THAT'S JUST GET OUR SERVICE AREA.
WE RECENTLY CELEBRATED AN ANNIVERSARY JUST A COUPLE YEAR AGO.
WE WERE FOUNDED, TWO DISTINCT COMPANIES CAME TOGETHER AND FORMED A LONG PUBLIC TRANSPORTATION COMPANY LATER.
WE'VE BEEN A CERTIFI FOR 60 YEARS.
ALL RIGHT, SO LET'S TALK ABOUT SETTING.
ALL OF OUR ROUTE SERVICES, WE COVER THE SPAN OF THE COMMUNITY, RIGHT? IT GOES FAR NORTH AS RITOS.
WE GO UP TO LITTLE EAST OF A NORMAL WALK UP HERE AT THE LINCOLN STATION LINE ALL THE WAY UP TO PARTS.
WE ALSO HAVE SPECIAL, WE COVER A LARGE
THE SURVEY FIRST AND FOREMOST, THAT, THAT YOU ALL KNOW ABOUT, THAT'S OUR FIXED CRAFT SERVICE.
THAT'S WHERE BUS, THAT'S WHERE THE 200 MILLION BUSES ARE OUT.
SO THAT ARE OUT EVERY SINGLE DAY ACROSS 36 ROUNDS.
THAT MAP THAT I JUST SHOWED YOU, SPAIN, THAT'S WHEN WE, UH, ARE, ARE TEARING OUR CUSTOMERS EVERY SINGLE DAY.
OVER 60, OVER 60%, ACTUALLY CLOSE TO 70% OF THE PEOPLE THAT ARE RIDING ON STRANDED.
OUR RIDING VOLUME STRANDED FOR ONE OF TWO REASONS.
THEY'RE GOING TO SCHOOL OR THEY'RE GOING TO WORK, OR BOTH.
SO WE KNOW THE PEOPLE THAT WE ARE TAKING ON OUR BUSES ARE BRIGHT TRANSIT TO IMPROVE THEIR LIVES.
WE TAKE THAT MISSION VERY
THAT'S THE BIG THING THAT PEOPLE ARE DIAL.
YOU MAY BE FAMILIAR WITH OUR DIAL, WHICH IS APPEAR IN TRANSIT SERVICE.
THOSE ARE SMALL VANS THAT YOU MIGHT SEE AROUND.
DIALECT IS A SPECIAL SERVICE FOR PEOPLE WHO MAY BE UNABLE TO RIDE THE BUS.
SO IT'S A VAN THAT PICKS YOU UP WITH DOOR TO DOOR.
DO YOU HAVE TO HAVE AUTHORIZATION FOR A DOCTOR? BUT WE CONTINUE FOR A
IT'S FOR PEOPLE USUALLY WHO ARE
WE HAVE OUR LOT ACCESS SERVICE, WHICH IS GOING ON.
NOW, HOW MANY OF YOU HEARD OF AQUALINK? A LOT OF PEOPLE KNOW ABOUT AQUALINK IS LITTLE POPULAR AQUALINK AND AQUA BUS.
THOSE OPERATE DURING THE SUMMER SEASON FROM A WORLD DAY LIBERTY.
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ON NOW FOR $5.YOU CAN RIDE ACROSS LONG BEACH FROM ONE END TO THE OTHER, FROM
GOT A TOWN BACK AND FORTH THE OTHER WAY.
YOU ALSO WRITE A
OUR INVESTMENTS ALSO HAVE A BAR ON EQUALLY, UH, WE LOVE SERVICE WHEN YOU CAN'T, UH, HAVE A SNACK.
OR I'M GONNA TALK ABOUT OUR THEME EXPRESS SERVICE IN A LITTLE BIT BECAUSE THAT'S ALSO QUITE IMPORTANT.
JEFF, UH, STARTED THAT UP AGAIN.
WE HAVE THE GALAXY EXPRESS SERVICE.
SO COMING, UH, LATER THIS MONTH, WHEN THE LA GALAXY, THE SOCCER TEAM THAT PLAYS IN CARS, THEY BECOMES ONE PARK.
WHEN THAT STARTS UP WITH NET DOCK FOR FREE SHUTTLE, EVERYBODY GO INTO GALAXY.
YOU CAN PARK IN ONE OF TWO LOCATIONS AT THE HARBOR GATEWAY, TRANSIT STATION, TRANSIT STATION, METRO TRAIN STATION, FREE PARKING, FREE RIDE, RIGHT? PARKING ACTIVITY HELP, NOTHING LIKE THAT.
WE HAVE OUR UCLA EXPRESS SERVICE.
OUR UCLA EXPRESS SERVICE HAS FOUR TRIPS IN THE MORNING UP TO UCLA AND WESTWOOD AREA.
WE PICK UP IN TWO LOCATIONS HERE IN LONG BEACH BY THE AIRPORT FOR OUR CORPORATE HEADQUARTERS MARKET.
AND IN DOWNTOWN AT THE METRO, UH, WILLOWS STATION FROM PLENTY PARK.
WHAT DOES THE SERVICE PROVIDE? WE'RE PROVIDING A COMPUTER SERVICE FOR PEOPLE WHO PRIMARILY WORK AT CLA, BUT LIVE IN THIS AREA.
WE HAVE A LARGE COMPUTER VEHICLE, SAME ON OUR MUSEUM EXPRESS SERVICE.
WE TAKE UP THERE, UH, AND IT, IT COMES BACK AFTERNOON.
AND THAT THIS YEAR WE PROUD THAT WE ARE PART OF A WORLD CUP SERVICE.
WE HAVE BEEN PROVIDING SERVICE FROM LONG BEACH TO SFI LOS ANGELES STADIUM FOR ALL THESE MATCHES.
AND IT'S BEEN REALLY POPULAR AND WE'RE VERY PROUD OF IT.
PEOPLE GOING TO THE GATE TO PARK IN DOWNTOWN LONG BEACH.
PARK ONE OF OUR CITY LOFT
I FORGOT WHAT THEY USED DEPARTMENT.
SO, AND FOR ABOUT 75, WE WERE SO PLEASED.
UM, LAST, THE LAST GAME, WHICH WON FOR JULY 2ND, THAT, UM, SPANISH SCIENCE TEAM PLAYED.
AND THEY WERE HERE AMONGST, THEY WERE STAYED HERE.
SO WE HAD ALL THESE THINGS, THEY AROUND THE WORLD AND ALSO GLOBALLY, WE NOT ONLY WROTE OUR SERVICE, BUT THEY WANT GO, YOU KNOW, CHECK OUT MANAGEMENT THAT THEY WERE HERE.
OUR FLEET IS A HUNDRED PERCENT.
ALTERNATIVELY TO WHAT, WHAT DOES THAT MEAN? UH, THAT MEANS THAT WE DON'T OFFER.
WE, WE HAVE, WE HAVE, UH, I'M SORRY, HAVE ELECTRIC PLUS, WHICH
ELECTRIC HYBRIDS ARE BOTH OUR WHOLE HUNDRED PERCENT.
UM, ELECTRIC ELECTRICITY IS FUTURE.
AND THAT'S WHAT WE'RE GOING THIS YEAR.
WE ARE GONNA BE, UH, ORDERING BY OR
WE JUST, UH, ADOPTED OUR FISCAL YEAR 2027 BUDGET.
OUR FISCAL YEAR BUDGET FOR JULY APPROACH.
SO WE JUST CURRENT $45.9 MILLION OPERATING BUDGET.
DON'T
OUR BOARD OF ATIVE PASSES BALLOT BUDGET.
OUR CAPITAL BUDGET IS FOCUSED ON THOSE IMPROVEMENTS.
THOSE ARE THINGS LIKE, UH, IMPROVING BUS STOPS, IMPROVING LIGHTING, BUYING NEW
SOME TO KNOW ABOUT US, RIGHT? MOST OF OUR MONEY DOESN PAY.
S SO OVER HALF OF THE MONEY THAT WE SPENT IS ON SALARY AND EQUATION.
SO EMPLOYEE CLOSE TO 500 OF THOSE PLUS DRIVE.
YOU CAN SEE WE'RE SPENDING A LOT.
WE LIKE TO INVEST CAPITAL IN, UH, TO MAKE SURE THAT WE'RE OPERATING EFFICIENCY.
AS I SAID, FISCAL JUST DON'T TAKE ON ANY DEBT.
AND THIS YEAR OUR BOARD CONTINUE TO EMPHASIZE WE'RE NOT RAISING OUR AT OUR DOLLAR 25.
TAKE A QUICK STEP OF HOW WE GET OUR MONEY.
MOST OF OUR MONEY COMES FROM OTHER SOURCES.
FAIR REVENUE DOESN'T COVER THE COST OF
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ABOVE 25 DOES NOT COVER.SEE IS THAT THIS IS OUR OPERATING BUDGET.
WHAT WOULD USED TO RUN SERVICES DAY TO DAY? NOT THE MONEY THAT USED FOR IMPROVEMENT COMES ACCOUNT.
MOST OF THAT IS OUR SALES TAX, RIGHT? SO WE ALL PAY A PORTION OF SALES TAX THAT GOES TO TRANSPORTATION.
ABOUT OUR MARGIN COMES MANY OF, YOU KNOW, QUARTER SALES TAX, TRANSPORTATION MEASURE THAT
WHAT DOES THAT MEAN? THAT MEANS THAT OUR BUDGET FLUCTUATES WITH THE ECONOMY.
WHEN SALES TAX SALE, THE ECONOMY IS SLOW.
OUR BUDGET VOLUME IN 2027 IS ACTUALLY SMALLER THAN 26.
RECOGNIZING THAT WE KNOW REVENUES ARE NOT STATE BUDGET ACCOUNT FOR ANOTHER QUARTER PERCENT.
SO THAT'S MONEY THAT'S PASSED THROUGH, UM, FROM THE STATE.
AGAIN, THE STATE BUDGET IS RELYING ON THINGS LIKE INCOME TAX AND SALES TAX.
THOSE FUNDS ARE MORE
BUT OLD GOVERNMENT HOLD ABOUT 2%, NOT A WHOLE LOT ON BEDS.
UM, AND THEN AGREEMENTS THAT WE HAVE WITH CITY.
SO WHEN WE PARTNER WITH ANOTHER CITY LIKE CARSON OR LAKEWOOD, DALE, THAT SERVICE THAT ALSO ACCOUNTS FOR, YOU CAN SEE HERE, BEAR BOX REVENUE.
THAT'S THE MONEY WE'VE LEFT DEVELOPED FROM
7% OF OUR BUDGET DOESN'T ACCOUNT.
WANNA TALK ABOUT SAFETY? 'CAUSE I KNOW THAT'S REALLY IMPORTANT.
AND WHAT WE DO TO PROMOTE SOLUTIONS.
WE'RE VERY FORTUNATE THAT WE HAVE A SAFE SYSTEM.
84% OF THE CUSTOMERS PROVIDE OUR SERVICE.
SAY THAT OUR SERVICE SAFETY VERY SAFE.
PART OF THAT, WE TO TRANSIT, GET MASKS TO THE PROGRAM.
FOR THOSE OF YOU WHO RIDE THE BUS PROBLEM, THESE WHO ARE NOT POLICE, BUT BEAUTIFUL UNIFORM INDIVIDUALS WHO PROVIDE THE BUS VISIT STOPS TO MAKE SURE THAT THINGS ARE GOING SMOOTHLY, TO HELP PEOPLE WITH QUESTIONS AND REALLY JUST TO HAVE A PRESENCE FOR BOTH.
THAT SENTENCE, THEY RIDE THE BUS GO STOPS DURING THE SCHOOL YEAR.
THEY CHECK IN ON SOME OF THOSE HIGH SCHOOLS WHERE WE KNOW WE HAVE SOME ROUNDED KIDS.
I HAVE TEENAGERS, SO I KNOW HOW THEY CAN GET A TEENAGER ARRIVE THE BUS AND I HAVE TO MAKE SURE SHE BEHAVES ON IT.
UM, BUT REALLY, YOU KNOW, THEY'RE OUT THERE GONNA HAVE THAT PERSON TO MAKE SURE THAT
WE HAVE THE ABILITY TO LIVE BOTH ON OUR BUSES AT ANY POINT TIMES.
SO THE DRIVER OR A CUSTOMER CALLS AND HEY, SOMETHING'S GOING ON.
WE CAN TAKE A LOOK AND SEE WHAT'S HAPPENING.
AND OF COURSE WE WORK WITH
LET'S TALK ABOUT PAIRS, RIGHT? I MENTIONED THAT BEFORE.
OUR STANDARD PERIOD, A DOLLAR 25 HASN'T CHANGED IN THE YEARS DOLLAR 25.
ONE WAY TO GET TO WHERE YOU NEED TO GO FOR OLDER ADULTS, 60 CENTS.
YOU CAN GET A A WITH A, A CORPORATE ID LETTER, A MEDICARE CARD.
YOU SHOW YOUR CARD, YOU CAN PAY 6%
WE ALSO ALSO HAVE A LIFE PROGRAMMING.
WE'RE TRYING TO PROMOTE THAT WORK BECAUSE NOT A LOT OF PEOPLE KNOW ABOUT THE LIFE PROGRAM, WHICH IS LA ACCOUNT.
THE LIFE PROGRAM IS DESIGNED FOR PEOPLE WITH, UH, WHO HAVE INCOME LIMITATION, FULL INCOME PEOPLE.
AND FOR THAT, FOR $41 A MONTH TO GET 23 RIDES, UH, WE CAN GET A SEVEN DAY PASS OR A 38 PASS AND WE LOAD IT UP ON
SO, UH, IT'S ANOTHER PROGRAM THAT WE HAVE SUBSIDIZED COUNTY TO HELP PULL WITH INCOME CHALLENGES.
WHO, UH, WHO LIKE TO TAKE ADVANTAGE OF.
YOU FILL IT OUT, CERTIFY, SEND IT IN
AND THEN FOR OUR STUDENTS, THESE ARE STUDENTS WHO ONLY GO TO, UH, LONG BEACH IN COLLEGE OR LONG BEACH UNIFIED.
THAT'S A PROGRAM THAT'S FREE TO THAT.
THE SMALLEST STUDENT CONTRIBUTE MONEY TO THAT.
THEY HELP PAY FOR THAT PROGRAM.
AND ANY STUDENT IN LUS MEDIA,
NOW WE REALIZED THAT TRANSPORTATION ACCESS WAS A BARRIER TO A LOT OF STUDENTS AND INSURANCE RATES BROUGHT ON.
PART OF THAT HELPED US TO CREATE A PROGRAM LIKE THIS.
WE DON'T KNOW IF WE CONTRIBUTED TO, BUT TRU RATES HAVE ACTUALLY GONE DOWN TO THE PANDEMIC.
WE'D LIKE TO SAY THAT BECAUSE WE'RE PROVIDING A TRANSPORTATION ACCESS THAT VITAL TREATMENT
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OR HELP TO SCHOOL.COUPLE THINGS, JUST, YOU KNOW, TO REITERATE THE PROGRAMS THAT WE HAVE TO SERVE OLDER ADULTS, WE MIGHT CHOOSE SOME OF THIS, WHICH IS OUR 60 CENTS, OUR NORMAL, OUR FAILURE FOR OLDER ADULTS, OUR SHIP PROGRAM,
AND COURSE WE HAVE OUR TECH CARD, WHICH IS HOW WE EITHER AN ELECTRONIC CARD THAT YOU LOOK AT, PHYSICAL CARD OR AN ELECTRONIC CARD.
UM, AND THAT'S THE WAY THAT PAPER TRUST AND IT'S ACCEPTED ACROSS ALL THE TALK ABOUT MUSEUM EXPRESS.
ONE OF OUR MOST POPULAR SERVICES IS NOW BACK HOW YOU ARE FAMILIAR WITH BT EXPRESS, RIGHT? IT IS SO POPULAR.
WHAT IS PCM EXPRESS? YOU SEE IT EXPRESS IN THE SERVICE THAT WE PROVIDE STARTING IN AUGUST WEEKENDS IN AUGUST $14.
WE TAKE YOU TO SOME GREAT CULTURAL ATTRACTION ALL OVER SOUTHERN A CITY.
SO WE'LL PROVIDE PEOPLE AN OPPORTUNITY TO VISIT PLACES THEY MAY NOT BE ABLE TO GO OR MAY NOT ABLE.
SO WHERE ARE WE GOING THIS YEAR? WELL, I WOULD LOVE TO GETTY.
WE'RE GOING POINTS TO THE GETTY TWICE TO THE BE GET BECAUSE THEY ALWAYS SELL THAT FROM GETTY.
WE'RE GOING TO THE THROUGH AND THE MUSEUM.
WE MUSEUM ROW ON WEST LA UP TO THIS CONSOLE GARDENS, UH, A NEW ONE TO, UH,
AND THEN WE NEW GET YOU MUSEUM AND BACK IN THE DAY, THIS IS OUR SCHEDULE TO TICKET PRICE STORE $14 APPROVED JULY 15TH, AFTER JULY 15TH, THE PRICE GOES UPDATED.
WHAT DO YOU GET FOR THIS? FOR THIS, SHE GET YOU ROUND FOREVER.
WE DO NOT PROVIDE YOU A ENTRY TICKET TO THE MUSEUM.
THE BEST THAT GONE FOR, AS YOU KNOW, THANK GET YOUR FREE ALL USE OF RESERVATION.
IT'S IN OUR BIG, WHAT WE'LL CALL COMMUTER.
SO MANY OF YOU HAVE RID THAT BUS BEFORE.
THAT'S LIKE A GREYHOUND STYLE BUS.
IT'S DIFFERENT FROM OUR REGULAR SERVICE.
IT'S ELECTRIC BUS, RELATIVELY NEW.
SO THIS IS A GREAT AND OUS LIKE THAT WE OFFER.
WE HAVE INFORMATION AVAILABLE ON OUR WEBSITE AND HOW WE ANSWER ANY QUESTIONS ABOUT WHERE WE'RE GOING.
TICKETS ARE ALREADY STARTED TO SET OUT.
YOU OPEN UP SALE PLATFORM AND THEN THEY WANNA WRAP IT UP.
TALK ABOUT OUR CUSTOMER SERVICE.
WE ARE REALLY PROUD OF OUR CUSTOMER SERVICE, WHAT OUR CUSTOMERS IN THE COMMUNITY THINK ABOUT BONDING STRAND.
WE ARE ONE OF THE HIGHEST RATED TRANSIT AGENCIES IN THE COUNTRY.
AND WE KNOW THIS BECAUSE THE PEOPLE WHO CONDUCT OUR SURVEY CONDUCT SURVEYS FOR 80 OUTTA TRANSIT AGENCIES ACROSS SOME OF THE FILES.
NINE OUT OF 10 CUSTOMERS OVERALL ARE SATISFIED WITH VIRTUAL.
NEXT ONE, OUR VERY NEXT SEVEN OUT OF 10 WOULD RECOMMEND US.
NOW TALK ABOUT NET PROMOTER SCORE TO SOMEBODY WHO MAY NOT BE PROMOTED WITH THEM.
A NET PROMOTER SCORE IS IF YOU'VE EVER TAKEN A SURVEY, YOU MIGHT BE ASKED, WOULD YOU RECOMMEND THIS TO YOUR FRIENDS OR FAMILY? RIGHT? PROBABLY SEE THAT ALL THAT'S THE NET PROMOTER SCORE.
NET PROMOTER SCORE IS YOU TAKE THE PEOPLE WHO SAY, I WOULD RECOMMEND THIS.
AND YOU SUBTRACT THE PEOPLE WHO SAY, I WILL NOT RECOMMEND THIS.
THEY, WE HAVE A NET PROMOTER SCORE ARE 58.
SO OUTTA A HUNDRED PEOPLE 58 WOULD RECOMMEND MODELING STR.
THE NATIONAL AVERAGE IS NEGATIVE 16 THERE IN THE RED, RIGHT? SO WE'RE EXTREMELY PROUD OF THE FACT THAT NOT ONLY DO WE HAVE A HIGH PROMOTER SCORE, IT'S BEEN GROWING SINCE 2023.
WE TAKE THAT VERY SERIOUSLY THAT WE PROVIDE THE QUALITY SERVICE.
I SAID TALK WITH THE COMMUNITY.
YOU CAN GET STRONG IMPRESSIONS.
THE COMMUNITIES HAVE CERTAINLY KNOW WHO THEY ARE.
THEY KNOW TO START PROVIDE NEARLY 80% PROVIDE WITH 10.
AS I MENTIONED, NEARLY SEVEN TO 10 OF OUR SEVEN OUT 10 CUSTOMERS WILL DRIVE HOME, TRANSMIT NO OTHER, NO OTHER WAY THERE.
WHAT WE'RE PROUD OF IS WE KNOW THAT THE COMMUNITY, THAT THE PEOPLE THAT WE SERVE HAVE NO OTHER OPTIONS.
BUT WE STILL STRIVE PROVIDE THAT EXCELLENT SERVICE.
AND WE'RE PROUD OF THE FACT THAT THEY'RE PROUD OF OUR
AND JUST GOTTA WRAP IT UP HERE WITH US, LETTING YOU KNOW WHAT WE DO IN THE COMMUNITY.
WE, UH, WORK WITH CAL STATE BOND BEACH TO HAVE AN ECONOMIC SURVEY TO SAY, OKAY, WE GET DOLLARS, WE SPEND DOLLARS.
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THAT THAT HAVE THE BIG THAT WE LIKE TO TALK ABOUT IS 250 MILLION, $51 MILLION.THE MONEY THAT WE BACK INTO ECONOMY.
WHAT THAT MEANS IS FOR EVERY DOLLAR THAT WE SPEND, WE'RE ONLY $2 OF ECONOMIC BENEFIT INTO THE COMMUNITY.
WHAT DOES THAT MEAN? THAT MEANS THAT WE'RE SUPPORTING JOBS BOTH DIRECTLY AND
SO WHEN I GET PAID, MY SUPPORTING BUSINESS IS MY GO TO A GROCERY STORE OR I GO TAKE MY PARENTS OUT TO A WEEK.
SO FOR EVERY DOLLAR THAT I GET PAID, IT'S $2 ACCOUNT.
THAT'S HOW A SMALL BUSINESS, IT'S ALSO THINGS THAT WE ORDER.
WE HAVE A REAL FOCUS ON BUYING THOSE
SO WE'RE HELPING, WE'RE TRANSPARENT THE UH, WITH OUR SURVEYS I CONDUCT EVERY YEAR JUST TO MAKE SURE THAT OUR CUSTOMERS ARE TELLING US GOING ON INSTEAD OF GOAL OF 85% TIME, 85% TIME, OUR CUSTOMERS ARE PERCEIVING, UH, THAT WE'RE ON MICROPHONE AROUND 60%.
REALITY'S A LITTLE HIGHER REALITY SLOWLY.
SO WE KNOW WE NEED DO A BETTER JOB OF MAKING SURE THAT OUR CUSTOMERS KNOW WHEN BUCKS SURVIVE, WHEN NOT HOW WE GET.
SO THAT'S ONE OF THE PROGRAM WORKING ON, WE'RE GONNA CONTINUE TO FOCUS ON THE LIFE PROGRAM TO MAKE SURE THAT PEOPLE ECONOMIC TIME TO KNOW THAT WE HAVE PROGRAMS AND THEY HELP OUT AND CLOSE IT OUT.
KIND OF THESE ARE OUR STRATEGIC PRIOR, THESE ARE THE THINGS THAT WE FOCUS ON YEAR IN OUT PROVEN SAFETY AND SERVICE QUALITY.
HOW WE MAKE SURE THAT CONCERNS ARE PROVIDED.
SAFETY, EXERCISE AND FINANCIAL ACCOUNTABILITY AT TOP FUNCTION.
WE KNOW HOW WE'RE SPENDING $12.
WE HAVE ENGAGED EMPLOYEES, HALF OF EMPLOYEES, PEOPLE WHO RIDE THE BUS EVERY DAY.
AND YOU KNOW, I'VE HAD PEOPLE SAY LIKE, YOUR SUBSCRIBERS ARE GREAT.
WE'D LOVE TO MAKE, GET ENHANCED CUSTOMER EXPERIENCE.
AND WE'RE FOCUSING ON THE COMMUNITY AT LARGE.
I HOPE THAT DIDN'T GO TOO LONG.
I REALLY APPRECIATE YOUR ATTENTION AND FOR QUESTIONS I HAVE TO ANSWER ANY QUESTION MUCH.
YOU HAVE A, A PICTURE OF THE, OF YOUR BUS.
WHO IS THAT? I DON'T ON HERE, BUT I ONE UP.
YEAH, WE WANNA WITH THAT BUS I ABOUT THE BUS OR JUST THE BUS IN GENERAL? THEY THE GENERAL BUS.
AND THE 14TH S YOU MENTIONED THEY ARE, YOU'RE GONNA TEST MY KNOWLEDGE HERE, RIGHT? SO WE HAVE ARTESIA, BELLFLOWER, LAKEWOOD, CERRITOS.
THEY'RE JUST ON OUR PREVIOUS, UM, OH, PUMPKIN SEAL BEACH.
BELLFLOWER DOWNEY, CARSON, HAWAII GARDEN SIGNAL.
THAT'S BASICALLY ALL THE COMMUNITIES THAT BRING ON
THE UH, ALEX EXPRESS, YOU SAID IT'S FREE OF CHARGE? YES.
THAT CHARGE WITH THE WORLD HEALTH HAVE REGULAR SOCCER GAMES.
THEY ALWAYS FREE OF CHARGE FOR ALL OF THE HOME GAMES THAT THEY PLAY, I THINK.
ARE YOU
WHERE WAS THAT ON THAT GRAPH THAT YOU SHOWED US? THE MONEY GOING OUT THIRD? WELL THIS, THIS ONE ME? NO, THE WHAT ABOUT THE GRAPH I SHOWED YOU WAS THE MONEY COMING IN? OH, OKAY.
SO THE MONEY COMING IN, WHERE IS THAT? WHERE, WHERE DO YOU PULL FROM TO GET THAT 16? FOR THE, FOR THE STUDENTS PASS.
IT'S COMING FROM A MIX OF THESE REVENUES.
AND WE'RE ACTUALLY OPERATING ON A LOSS AH, TO THE TUNE OF ABOUT A MILLION DOLLARS A YEAR.
UM, BECAUSE, AND HOW WE COMPARE THAT IS IF THOSE STUDENTS THAT NORMALLY HERE HAVE DISCOUNT PAY PROGRAM, IS THERE DISCOUNT PROGRAM FOR STUDENTS OR PAY A DOLLAR 25, YOU ESTIMATED TO THE TUNE OF ABOUT A MILLION DOLLARS A YEAR BANK POSSIBLY COST FIVE THAT BUT YOU SAID YOU'RE NO DEBT DON'T HAVE THAT
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WE BALANCE IT IN ANY QUESTION.
I'M SORRY, MR. YES, I HAVE A QUICK QUESTION.
I JUST WANT YOU WHAT THE COST WAS OF THE LARGE ELECTRIC PROJECT TO PURCHASE THEM.
YEAH, IT'S ABOUT 1.2, $1.4 MILLION PLUS OH DIVIDED US.
UM, IS THERE ANY SHADOW TO X? THERE ARE NO SHUTTLES.
THERE ARE NO CORE SHUTTLE NO LONGER SHUTTLES TO LAX THAT WILL WIDELY SERVICE THE, UH, DURING THE PANDEMIC.
AND FROM MY CONVERSATION WITH THEM, THEY'RE NOT, WE DO HAVE A ROUTE THAT SERVES ROUTE 1 0 4 DOES GO FROM HERE, FOUR TO FIVE GOES, GOES INTO THE AIRCRAFT.
NOW WE DON'T STOP RIGHT IN FRONT OF THE TERMINALS.
WE'RE PROBABLY ABOUT TWO BLOCKS AWAY, BUT WE'RE, WE GO INTO THE TERMINAL AND THEN, YOU KNOW, THE SECOND PARKING LOT IS NOT THE COAST BOARD, BUT THE SECOND PARKING LOT IS, THAT'S WHERE THE BUS WE'RE WORKING WITH THE AIRPORT.
THEY'RE DOING A WHOLE BUNCH OF CONSTRUCTION AFTER THEY GET THE CONSTRUCTION DONE.
WE WILL HAVE TO STOP RIGHT NOW THAT HOPEFULLY BY THE END, BUT WHEN WE STOP THAT PARKING LOT WHERE IT IS A PARKED CAR THERE AND SHE
YEAH, WE DON'T PUT ELLIE MINE.
WELL I THINK WE WERE WONDERING, UH, GIVEN WHAT YOU SAID ABOUT THE STUDENT FUNDING, THE STUDENT
CAL STATE ARMY BEACH DOES NOT HAVE A PREMIUM.
RIGHT? THAT PROGRAM OUR BOARD DID, APPROVED IT FOR ANOTHER YEAR.
SO WE, WE, WE LOOK AT IT YEAR TO YEAR AND THE
SO THAT THE NEXT SCHOOL YEAR, ONE OF THE CHALLENGES THAT WE ARE LOOKING FOR, HOW CAN WE SUPPLEMENT THAT FUNDING BECAUSE OF THAT LOSS? IT'S IN, ITS UH, JUST PAST BIG, I THINK WE LOST NOT MILLION DOLLARS.
SO IS IT THE METRO BOARD THAT THAT METRO BOARD APPROVES THE PROGRAM OVERALL AND THEN LONG TRANSIT APPROVES? YEAH, THEN LONG BEACH TRANSIT APPROVES IT FOR, UH, FOR US.
BUT THE SCHOOL DISTRICT AND CITY COLLEGE ALSO HAVE TO OPT IN BECAUSE THEY DO PAY ABOUT $7 A STUDENT
BUT THE CAL STATE, UM,
THERE'S NO SUBSIDIZED PROGRAM.
SO FOR CAL STATE STUDENT, THEY CAN PAY $150 TO GET A SEMESTER LONG PASS.
I'M BLANKING ON A MONTHLY COST.
SO, BUT THEY, SO THEY, WE HAVE A SPECIAL PROGRAM FOR THEM.
THEY CONVERSATIONS THEIR PAST YEARS AGO
THEY CUT THAT OUT IN ABOUT 2021.
SO THEN WE MOVED TO THIS MODEL OVER CONSIDERATION OVERALL FOR, FOR OUR CITY BECAUSE LARGE NUMBER OF PEOPLE INVOLVED,
AGAIN, FINISH COMMISSIONER, UM, GOOGLE MY NAME, GOOGLE MY NAME, CAROL
I'M A POSTER CHILD WITH A WHOLE AD.
I HAD NO IDEA UNTIL I GOOGLE MY OWN NAME
BUT UM, I THINK THERE ARE THREE THINGS WE TALKED ABOUT EARLIER ON WHEN WE HAD OUR TRANSPORTATION.
[00:35:01]
WE ASKED FOR EXPENSES FOR FREE BECAUSE WE OBVIOUSLY WORK, UH, ONCE WE ADOPTED AGE OR WHATEVER PRE WAS, OR IT WAS 60 OR SEVEN.IF WE VISIT THAT, IF NOT ONE DAY A WEEK FOR SENIOR RY WHATEVER, OR IF WE SUBSIDIZED THAT, NOT KICK IN LOOKING AT MONTH FOR ALL AND TALK ABOUT HOW WE DO THAT, IF AN ORGANIZATION SUBSIDIZE, BUT THAT ON REGULAR BASIS, MILLION DOLLARS TO BE REMOVED SIMPLY BECAUSE PEOPLE JUST WALK ON THE BUS.
LIKE IT'S THE THING DOING DON PAY.
AND I KNOW THE OPERATORS DON'T SAY ANYTHING, BUT IF I JUST PAID $150 AND THEY JUST WALK ON AND THEY HAVE THEIR PHONES AND THEY WALK PAST THE, UH, BEAR BOX AND THE OPERATOR, THE PLASTIC, THEY CAN'T SAY ANYTHING.
BUT THEY HAVE WHAT IF WE HAVE SOMETHING, WE HAVE TO TAP IT BEFORE IT OPEN.
HOW WOULD THEY GONE AND THEN NOT PAY IF WE HAD SOME KIND OF WHERE THEY COULDN'T GET DO, WE WOULDN'T GET OFF.
BUT WHAT, WHAT ELSE PROPOSED SOMETHING BECAUSE THAT'S
IS IT, IT STILL IS A KNOW THE NUMBER DOLLARS ON.
SO IT STILL IS AN ISSUE THAT WE FACE, BUT IT'S NOT, NOT A HUGE ISSUE.
OUR OPERATORS, YOU KNOW, ARE, WE ARE NOT GOING TO GET INTO A
AND THEN, THEN TALK ABOUT RIDES FOR OLDER ADULTS REALLY CAN BE IDENTIFIED AND CHILD THE BIGGER CHALLENGE RIGHT NOW, UM, I OFFICER OR WHEN THEY HAD THE PROGRAM VISOR, THEY WERE, THEY WERE PROGRAM AND THEY NOT ALLOWED PROVIDE.
THE NUMBER ONE STILL GOES TO THE ALSO HAS PROBLEM
SO THE STUDENTS ALSO WANT TO PROVIDE, THE STUDENTS SHOULD ALSO BE ALLOWED TO HAVE THE BUS, THIS COUNTY WHATEVER, BECAUSE THEY WERE NOT IN THE PATH AROUND WILLOW.
RIGHT? FOR I PICTURE WE HAVE, UM, BUS, UM, COVER ROOMS AT THE BUS STOP WITH THE BUS SEAT OVER THERE.
SO WE HAD A, WE BUILT THE SHELTER BUT THE BUS STOP, THE SEAT WE BUILT LOT UNDER THE SEAT IS
SO I WAS JUST WONDERING, PUT MORE SHELTERS OVER FOR
AND WE MAKE SURE THAT IT IS OVER WHEN FULL ARE SITTING RATHER THAN LIKE IN FRONT OF A SHOPPING CENTER.
I COME DOWN BECAUSE IT'S LIKE, IT'S THE BUS SHELTER.
SO, UM, AND THEY OFTENTIMES TALK ABOUT SAFETY, BUT A LOT OF TIMES THE BUS KIDS TAKING TO SCHOOL THE BABY, THEY HAVE A WHOLE ENCAMPMENT AND TRAINING AND
WE SAY BECAUSE THEY THINK THERE PEOPLE ON IT.
YEAH, BUT THE BUS STOP NOT ALWAYS SUB.
SO WHAT WHAT I HEARD IS THAT IF YOU ENCOUNTER THAT ALL
[00:40:01]
US SERVICE, UH, 5 9 2 CARE OF AND MULTIPLE TIMES THAT YOU, IF IF SOMEBODY SAYS, HEY GOT THERE, WE WILL THEN DISPATCH OUR STAFF TO GO OUT THERE CAN STOP.SO FOR EXAMPLE, WE KNOW
'CAUSE WE KNOW WE'RE HAVE PEOPLE THERE.
THEY'RE PRETTY GOOD ABOUT MAKE SURE THAT FOR OUR CUSTOMER, WE'LL DO THAT AT
WE WILL GO AND CHECK IT OUT, SEND OUR TRANSIT MASTER TEAM, CHECK IT OUT.
UH, WE'LL ALSO CALL IN THE SAFE TO, HEY, LET'S SEE.
GIVE THAT NUMBER ONE MORE TIME ABOUT AGAIN 5 6 2 5 9 1 2 3 0 1.
THAT'S OUR CUSTOMER SERVICE NUMBER.
WE CAN HAVE
UM, THEY ALL WORK TO HAD A MEETING.
IS IT A LIVE PERSON OR IT'S A LIVE PERSON.
WE DON'T HAVE 1, 2, 3 IS GOING ON AT, OH, MAYBE, YOU KNOW, MAYBE ON BUS STOP ON BOULEVARD, MAYBE SOMETHING EVERY TIME HE PULL HE SAYS NO.
SO GREYHOUND, GREYHOUND BOUGHT OUT BY ANOTHER COMPANY CALLED PLUS PLUS ALREADY HAS A STOCK AT SHELTER FOR 10.
SO NOW GREYHOUND OPERATE SAME SHELF.
UH, SO THEY HAVE THAT STATION, BUT BECAUSE THEY'RE CONSOLIDATING IT FOR ONE COMPANY ALREADY RIGHT NOW, ANY MORE QUESTIONS? COMMISSIONERS TO NOTIFY PEOPLE WHO ARE WAITING THE BUS OR SOMETHING.
RIGHT? SO, UH, WHAT BUS DRIVER CALL OR A CUSTOMER EITHER OR TO TRY TO GET SOMEBODY OUT THERE TO, TO ALLEVIATE THAT? MANY OF OUR SPOTS DO HAVE THAT SIGN THAT YEAH, IT IS CHALLENGING.
UH, AND THE BUS ONE HAVE A NUMBER.
SO THEY REFERENCE THAT NUMBER
YOU COULD EITHER SAY THAT THERE'S A NUMBER OF THEM, BUS STOP ROUTE,
OKAY, SO EVERYBODY SHOULD PUT THAT NUMBER IN YOUR PHONE SO YOU HAVE IT.
EVERYBODY WROTE THE NUMBER DOWN.
SO THE DAY THEY, THAT WAS OUR FREE SERVICE THAT FRIDAY OR SUNDAY GOING AROUND DOWNTOWN.
WHEN I WAS ASKED A QUESTION EARLIER ABOUT WHERE DID THAT MILLION DOLLARS COME FROM, THOSE ARE THE FIRST THINGS THAT BELIEVE IT'S OUR, OUR, WE PRIORITIZE OUR, THEIR SERVICE OVER OUR PRE SERVICE BECAUSE WE'RE NOT, UH, COLLECTING FAIR CUSTOMER.
UNFORTUNATELY, THAT'S THE ONE THAT WE'VE HAD TO CONTINUE TO REDUCE.
UH, THE HISTORY LESSON HERE IS THAT, UH, FOR THOSE OF YOU WHO HAVE BEEN AROUND THE CITY LONG ENOUGH PROGRAM CALLED REDEVELOPMENT CITY.
SO IT WAS FREE TO EVERYONE WHEN REDEVELOPMENT WENT AWAY.
AND WHEN COVID HIT, UNFORTUNATELY DON'T HAVE A RESOURCE WE'RE LOOKING FOR PARTNER.
KNOW THAT PEOPLE LIKE TO TAKE AROUND
[00:45:01]
DOWNTOWN SEVEN POINT BECAUSE WE SELLYOU CAN GET ON THE PASSPORT AND
SO THAT'S THE REASON WHY SELLING POINT, WE SELL IT AS A PART OF THE SERVICE.
YEAH, BUT I'M SO EVERYBODY CAN TELL ME WE NEED MORE.
WELL THAT WAS A PROBLEM YEARS AGO.
BUT NOW IT'S A, IT'S A FINANCIAL RESOURCE SERVICE THAT OKAY ON THAT.
UM, DOES THIS, THIS IS NOT
UM, WE MAY INTERFACE WITH LONG BEACH TRANSIT.
I DON'T THINK WE'VE HAD THAT CONVERSATION YET.
UH, IT IS THERE AN OPPORTUNITY PROBABLY PARTICULARLY IN ADVANCE.
I'M SORRY I'M GETTING READY TO OPEN IT UP TO THE PUBLIC.
UH, WE'LL NOW HAVE PUBLIC COMMENT.
ANYONE FROM THE PUBLIC THAT WISHES TO SPEAK PLEASE STAND.
OH, UH, I'M JUST RIGHT NOW I DIDN'T KNOW THERE WAS A CONVERSATION SIDE AND I THINK LAST
WE IN NUMBER TWO AND THE SIDE BY AND UH, I KNOW THAT WHEN I WAS TAKING THE BACK, THE CAR IS, THE FLOOR IS SO, AT LEAST IN OIL IT IS SIX TO EIGHT, SIX.
MAYBE THE OIL, WHATEVER
BUT ANYWAYS, I WAS NOT, I SOMETIMES PAPER, BUT LOOK LIKE THEY TRYING TO CHASE THE PEOPLE UP.
MAYBE BECAUSE THEY DON'T LIKE THIS STUFF.
BUT THEY SHOULD CALL YOU GUYS FIND OUT IS BECAUSE, I GUESS BECAUSE OF
KNOW JUST
BUT BEFORE STAYING FALL, 'CAUSE I DO LIKE TO TAKE, I, I TAKE PASSPORT HOUR HOUR AND I
IF YOU COULD WRAP UP YOUR COMMENT.
WE UP YOUR, YOUR THREE MINUTES TO SPEAK
[00:50:01]
IS UP.IF YOU CAN WRAP UP YOUR COMMENT.
ARE THERE ANY OTHER COMMENTS ON THE PHONE? YES, PLEASE.
CAN YOU STAND? ARE YOU ABLE TO, OF HOW SAFE IT IS FOR THE DRIVERS THAT HAVE HOMELESS PEOPLE THAT CHARGE THEM AND THERE'S NOBODY ON THERE TO PROTECT THEM WITH MY SON HAS TAKEN FOR YEAH, THAT
DID YOU, ANY OTHER COMMENTS ON THE PHONE? PLEASE CALL THE VOTE COMMISSIONER.
HOW ARE HERE? WE'RE TAKING A VOTE JUST TO RECEIVE AND FILE THE PRESENTATION.
AND THEN COMMISSIONER HINES, COMMISSIONER KAVANAUGH, COMMISSIONER SCHMIDT, COMMISSIONER SUTHERLAND, VICE CHAIR RO SEVEN AND CHAIR CLARK.
ITEM NUMBER THREE IS A RECOMMENDATION TO RECEIVE AND FILE A REPORT ON HOWDEN PARK SENIOR PROGRAM.
I HAVE A MOTION AND SECOND IS FINAL.
THANK YOU COMMISSIONER
IT WAS COMMISSIONER SCHMIDT, I BELIEVE.
I'LL TURN IT OVER FOR STAFF OR THE UPDATE.
I WASN'T SURE IF YOU WERE, YOU SAID, OH NO, UH, IT'S THE TEACHER IN ME.
DO YOU MIND IF I STAND PLEASE? I PREFER
UM, WELL FIRST OF ALL, GOOD MORNING.
GOOD MORNING TO EVERYBODY AND GOOD MORNING TO YOU.
IT'S BEEN A LONG TIME SINCE, UH, I'VE HAD THE PRIVILEGE TO, TO UH, EVEN ATTEND, UH, COMMISSION MEETINGS.
SO, UM, AND THE FACT THAT YOU'RE HERE IN MY LITTLE HOME, AWAY FROM HOME, WELCOME.
OKAY, SO ONE OF THE THINGS THAT I'VE GIVEN YOU IS EVERY MEMBER A PACKET OF A COUPLE OF THE THINGS THAT WE HAVE GOING ON, ESPECIALLY THIS MONTH, UM, FOR OUR SENIOR PROGRAM OR AS I LIKE TO CALL THEM, THE BIG KIDS.
SO
AND THAT PROGRAM IS ACTUALLY BUILDING, UM, BECAUSE OUR PEOPLE LOVE THE DANCE.
SO, AND THEN ONE OF THE FLYERS THAT WE HAVE, UH, SORT OF DID IT IN, IN SORT OF CHRONOLOGICAL ORDER.
WE HAVE OUR FLOWER ARRANGING CLASS.
ONE OF OUR STAFF WHO HAD BEEN OUR SENIOR PROGRAM COORDINATOR, UH, SHE JUST GRADUATED FROM LONG BEACH, DAYCO BEACH, UH, WITH HER MASTER'S IN SOCIOLOGY, I APOLOGIZE, SOCIAL WORK.
SO SHE'S GONNA BE HERE ON FRIDAY DOING, UH, A LIVE HOUR CLASS.
SO INSTRUCTION, SUPPLIES, EVERYTHING, TEACH YOU HOW TO DO IT AND YOU GET TO TAKE IT HOME.
WE ALSO HAVE, THIS IS SOMETHING THAT I'VE BEEN WANTING TO DO FOR YEARS.
WE HAVE, AND I JUST SAID, LET'S DO IT.
SO, UM, CYNTHIA LARA, WHO ALSO HAS BEEN A POSTER CHILD IN THE, IN THE WRITER SPOTLIGHT, UH, ON TRANSIT, BECAUSE I WENT THROUGH THE WEBSITE 'CAUSE ON ONE OF THE EMAILS THAT I WAS GETTING.
AND I'M GOING, OH MY GOSH, I KNOW THAT WOMAN
SO, SO I PRINTED OUT HER PHOTO AND SAID SHE IS A STAR.
SO AND SO HOPEFULLY CYNTHIA, I CAN INTRODUCE YOU TO HER.
SO CYNTHIA, OUR FORMER COORDINATOR, SERGIO, UH, AND A COUPLE OF OUR STAFF, WE'RE GOING TO DO A SENIOR
[00:55:02]
SUMMER DAY CAMP.AND WE'RE GONNA DO IT THE WEEK OF THE 20TH THROUGH THE 24TH OF THIS MONTH DURING JULY IS RECREATION MONTH.
AND WE'RE GOING TO, UH, HAVE DIFFERENT PROGRAMS AND CLASSES AND DIFFERENT EXPERIENCES THAT WE TRY TO PUT IN, BUT WE'RE ALSO GONNA GIVE A LITTLE TWIST.
SO WHO IS ALSO OUR COORDINATOR, CYNTHIA RA.
SO, UM, SO WE'RE GOING, SO IN CYNTHIA, IN HER RIGHT, BOTH CYNTHIA AND SERGIO ARE ARTISTS IN THEIR OWN RIGHTS.
SO WE HAVE DIFFERENT PROGRAMS THAT ARE GOING ON, BUT WE'RE GONNA HAVE FUN WITH THIS ONE.
AND WE'RE HOPING ON OUR LAST DAY OF THIS DAY CAMP IS TO TEAM WITH THE TEAM CENTER MEMBERS.
DEAN CENTER MEMBERS ARE GONNA GO OVER ON THE BUS TO THE NATURE CENTER.
AND WE'RE HOPING WE, WE'VE, WE'VE GOTTEN 90% OF THE WAY.
WE'RE TRYING TO GET 90 TO THE A HUNDRED PERCENT OF WORKING WITH THE ARCHERY GROUP THAT IS OVER AT THE NATURE CENTER.
BECAUSE REMEMBER 1984 WE HOSTED THE ARCHERY COMPETITION IN THE OLYMPICS.
SO, SO WE'RE HOPING FOR THAT ONE.
AND THEN THE LAST THING WE HAVE IS CYNTHIA IS GONNA BE DOING A DRAW YOUR OWN MUG WORKSHOP.
AND THIS IS SORT OF NOT THE DRAWING, BUT WE DO SUBLIMATION MUGS.
AND SO WE'VE DONE DIFFERENT THINGS WHERE THE SENIORS CAN COME AND EITHER USE THEIR MUG BECAUSE WE DO COFFEE SERVICE AND TEA AND THINGS.
UM, BUT WE'RE ALSO GONNA, THIS TIME WE'RE GONNA DO IT A LITTLE DIFFERENTLY WHERE INSTEAD OF DOING, UH, DESIGNS AND, AND SUBLIMATING IT ONTO THE THE MUG, WE'RE GOING TO DO OUR OWN ACTUAL DRAWINGS ONTO THE MUG.
SO WE'RE GONNA HAVE SOME FUN WITH THAT.
SO, SO THAT'S, UH, SORT OF LIKE IN A NUTSHELL, BECAUSE I COULD TALK YOUR EARS OFF ABOUT THE DIFFERENT THINGS THAT WE OFFER HERE AND, AND THE ARE ARE HOME AWAY FROM HOME.
SO WE DO HELP WITH PART OF IDA, PART OF IDA COMES AND DOES, UH, UH, WORKSHOPS OR THE, WE'RE TRYING TO GET THE, THE SENIORS SIGNED UP IF THEY HAVE ANY ISSUES WITH, UH, SNAP BENEFITS, UH, MEDICARE MEDI-CAL AND THINGS LIKE THAT.
THEY COME OUT ONCE A MONTH AND HELP US OUT.
WE ALSO ARE PARTNERING WITH LONG BEACH STATE AS WELL FOR THE NURSING STUDENTS TO COME AND DO PRESENTATIONS THAT THEY HAVE TO DO IN ORDER TO GRADUATE
AND SO WE HAD A STUDENT YESTERDAY, UH, DO A PRESENTATION.
AND SO WE TRY TO GET THEM ALSO TO DO SOME, UH, HEALTH SCREENING SOMETIMES.
BUT SOMETIMES THE COMMUNICATION BETWEEN THEIR TEACHERS AND THEM SORT OF DROPS.
THEY FORGET TO TELL 'EM THAT PART.
BUT WE ALSO HAVE, AND ACTUALLY TOMORROW WE HAVE OUR CITYWIDE TRIP.
UH, PART OF IT, ACTUALLY PART ONE BECAUSE WE'RE GOING TO THE WRIGLEY MANSION IN PASADENA.
YOU DON'T KNOW WHAT THE WRIGLEY MANSION IS.
IT'S THE HEADQUARTERS FOR THE TURNER OF ROSES.
SO WE'RE GONNA GO TOMORROW, HALF OF THE GROUP OF THE CITY.
SO THREE OF THEM ARE GOING TOMORROW.
WE'RE COUNTING SILVERADO AND THE LONG BEACH SENIOR CENTER ARE GONNA BE GOING TOMORROW GETTING A TOUR OF THE WRIGLEY MANAGEMENT.
AND THEN WE'RE GONNA GO TO ANOTHER AREA OF, OF PASADENA AND, AND BE ABLE TO HAVE LUNCH AND STUFF.
SO, AND THEN NEXT WEEK, THE OTHER THREE SITES ARE GONNA GO AND THEN DO THE EXACT SAME THING.
'CAUSE THE TOURNAMENT HOUSE IS NOT QUITE BIG ENOUGH FOR 150 PEOPLE TO DO ALL AT ONCE.
SO, AND THEN LAST WEEK WE HAD A TRIP THAT SORT OF GOT POSTPONED BECAUSE OF THE WONDERFUL WORLD CUP.
UM, WE WENT TO THE GETTY CENTER, SO AND SO WE TOOK ALL SIX OF THE SITES.
AND SO WE TRIED TO DO THREE BUSES.
SO WE SHARE A BUS WITH TWO SITES, AND THEN WE HEAD UP AND GO ON AND, AND ENJOY AND EXPERIMENT.
AND SO, UM, SO PLUS ALSO, SO THAT'S THAT IN A NUTSHELL, BECAUSE I DO NOT WANT TO TALK YOUR EARS OFF BECAUSE I CAN DO THAT.
BUT I WOULD LIKE TO INVITE, AND YOU AND ANYONE ELSE THAT ISN'T PART OF THE, PRETTY MUCH KNOWS THE SITE IF YOU'D LIKE TO STAY.
AND I CAN GIVE YOU A, A, A TOUR.
UM, BECAUSE THE HOWTON FAMILY, UH, DONATED PART OF THIS LAND THAT WE'RE ON, THAT WAS PART OF THEIR HOUSE, DONATED IT TO THE CITY.
THE CITY ALSO PURCHASED PART OF THE, THE LAND AS WELL BECAUSE COLONEL HOUGHTON, HE WAS THE FIRST REPRESENTATIVE FROM SOUTHERN CALIFORNIA TO CONGRESS.
HIS, ACTUALLY, BOTH OF HIS WIVES WERE PART OF THE
[01:00:01]
DONNER PARTY.YOU REMEMBER YOUR CALIFORNIA HISTORY? UH, SO HE, HE MARRIED A COUSIN, PASSED AWAY, MARRIED ELIZA DONNER COLTON, WHO WAS FOUR YEARS OLD AT THE TIME OF THAT INCIDENT.
UM, AND THEY HAD SEVEN CHILDREN AND THE REST OF THE FAMILY DONATED THE LAND.
THE PALM TREES THAT ARE HERE WERE PLANTED BY THE HILTON FAMILY.
SO, SO WE HAVE LIKE 25 ACRES HERE.
UM, AND SO WE'VE GOT A LOT OF HISTORY.
SO, AND THIS AREA WAS PART OF TWO OF THE RANCHO THAT WHEN THE HEALTHY FAMILY BOUGHT IT FROM, UM, THE, THE RANCHO AND STUFF TO BE ABLE TO, TO HAVE THEIR LAND.
AND THERE'S, UH, AND THEN THE BALL FIELDS, THEY USED TO PLAY SEMI-PRO BASEBALL, FIELD BASEBALL GAMES OUT THERE.
'CAUSE I HAVE A PICTURE FROM HARDING STREET BEING THIS WAY.
THEY'RE PLAYING THE GAMES AND STUFF.
THE BLEACHERS WERE, WERE THERE ALL THESE CARS WITH, YOU KNOW, I MEAN, LOOKING LIKE TWENTIES AND THIRTIES AND BACK HERE.
NO, JORDAN HIGH SCHOOL, NO FREEWAY.
THE WHOLE AREA USED TO BE LIMA MOON FIELDS USED TO BE THAT LIMA BEAN FIELDS
AND IT WAS JUST REALLY WEIRD TO SEE THAT AND IN THAT PICTURE.
SO, BUT IF YOU'D LIKE, I'D LOVE TO SHOW YOU AROUND OR IF YOU, YOU KNOW, HAVE A FEW MINUTES BECAUSE WE DO HAVE THE ORIGINAL HISTORICAL BUILDING.
WE HAVE AN ADD-ON THAT WAS DONE IN THE EIGHTIES.
AND THEN WE HAVE THIS PART OF OUR, THE SENIOR WING, UH, WHICH WAS REPLACING THE PART THAT WAS BUILT BACK ON THE OTHER SIDE, WHICH WAS DESTROYED.
AND SO WE HAVE NOW OUR NEW PARK THAT WAS BUILT IN THE EARLY TWO THOUSANDS.
SO ONCE THE MEETING CONCLUDES, ANYBODY? YEP.
WOULD LIKE TO GO ON THAT TOUR, PLEASE.
FOR THE PEOPLE IN THE COMMUNITY, HOW FOR THE SENIORS IN THE COMMUNITY TO LET, A LOT OF TIMES WE UH, WE GET THIS EVERYWHERE I GO, IT SEEMS LIKE, OH MY GOODNESS, I DIDN'T KNOW YOU WERE HERE.
HOW LONG HAVE YOU LIVED ACROSS THE STREET?
WE HAVE ACTUALLY ONE ASSOCIATION THAT MEETS HERE THE FIRST THURSDAY OF THE MONTH.
UM, AND I'M ALWAYS BADGERING THEM AND SAYING, YOU KNOW, YOU NEED TO COME, YOU NEED TO COME.
SO WE GET A LOT OF PEOPLE THAT COME FROM THAT.
WE ALSO PARTNER WITH CALIFORNIA POOLS OF HOPE, WHICH IS AN AQUATIC THERAPY, UM, POOL.
UH, WE DO THE HIGH SCHOOL, EVEN THE TEENS.
WE ARE TRYING TO TELL THEM, TELL YOUR GRANDPARENTS, GET OVER HERE
AND THEN SOMETIMES WE HAVE THE COMMUNITY THAT COMES IN FOR DIFFERENT EVENTS LIKE THE, UH, VETERANS DAY PARADE, THE, AND ALSO THE NINTH DISTRICT, UH, JAZZ CON, UH, FESTIVAL, WHICH IS, SHOULD BE COMING UP NEXT MONTH.
AND UNFORTUNATELY I KNOW NOTHING ABOUT IT RIGHT NOW.
SO THE, THE, UH, POOL, SWIMMING POOL.
IS THAT FREE OF CHARGE? ARE THERE HOURS ON THAT? IT'S LOCATED ON LONG BEACH BOULEVARD, ALMOST AT THE COMPTON.
IT'S ACROSS THE STREET, SORT OF FROM STAR KING ELEMENTARY SCHOOL.
AND, UM, IT, IT, THERE IS A MEMBERSHIP FEE BECAUSE THEY DO WONDERFUL THINGS.
YEARS AGO WHEN I WAS HERE ONCE BEFORE, UH, JORDAN HIGH SCHOOL POOL WAS DOWN AND I FINALLY GOT OUR DEPARTMENT BECAUSE WE, OUR DEPARTMENT, UH, WOULD HAVE THE AQUATIC SECTION IN THERE.
WE WOULD DO, THEY WOULD, UH, BE OFFERING, UM, SWIM LESSONS FOR THE KIDS.
AND I JUST WENT, COME ON, YOU'VE GOT A LIFEGUARD ON THE DECK AND YOU'VE GOT A LIFEGUARD TEACHING.
CAN WE DO THE, A WATER WORKOUT FOR THE SENIORS AND THE SHALLOWING? SO WE STARTED DOING THAT.
AND UH, WHEN JORDAN HAD TO GO DOWN FOR A WHILE AT
AND IT'S A GREAT POOL BECAUSE THERE ARE TWO POOLS.
THERE HAVE A SHALLOW POOL THAT GOES FROM, UH, THREE AND A HALF FEET INTO FIVE FEET.
IT HAS, IT HAS, UH, A RAMP OR A WHEELCHAIR HAS STAIRS AND IT ALSO HAS A LIFT IN THE SHALLOW POOL AND IN THE, IN THE DEEP POOL, THEY DO DEEP WATER WORKOUT.
THEY'LL ALSO HAVE A, A RAMP THAT CAN GO INTO THAT.
SO INSTEAD OF HAVING TO WALK IN OR WALK OUT, WHICH SOMETIMES CAN BE REALLY DIFFICULT, YOU CAN AT LEAST, YOU KNOW, GETTING UP THROUGH THE STEPS COULD BE HARD.
SO GOING UP THE RAMP IS MUCH EASIER.
[01:05:01]
FOR A WHILE AND NOW WE JUST CAN'T DO ANYTHING BECAUSE JORDAN, HIGH SCHOOLS POOLS,THEY WERE, THEY'RE REDOING ALL THEIR, THEIR ATHLETIC PEOPLE.
SO QUESTIONS? ANY QUESTION? THANK YOU.
NOW WE'LL HAVE PUBLIC COMMENT.
ANYONE WOULD LIKE TO SPEAK ON MS. ISLAND? PLEASE DO.
COMMISSIONER HY, COMMISSIONER KAVANAUGH, COMMISSIONER SCHMIDT, COMMISSIONER SUTHERLAND, VICE CHAIR, SALCEDO AND CHAIR CLARK.
ITEM NUMBER FOUR IS A RECOMMENDATION TO RECEIVE AND FILE A REPORT FROM CURRENT AD HOC COMMITTEES.
DISCUSS ANTICIPATED AD HOC COMMITTEES FOR UPCOMING PROJECTS AND IF APPROPRIATE, TAKE ACTION TO DISSOLVE OR CREATE AD HOC COMMITTEES.
SECOND FOR THIS TIME, I MOVE SECOND, I THINK, UH, TURN TO THE DIVISION TO DISCUSS THIS
THAT THE
THERE WAS NO DISCUSSION THOUGH.
WE CAN JUST RECEIVE IN FILE SINCE IT'S A A STANDING ITEM.
SO I'LL JUST TAKE A QUICK VOTE.
MM-HMM
ANYONE WHO WOULD LIKE TO SPEAK A NON, I'M SORRY.
I'M GONNA TAKE A QUICK VOTE JUST TO RECEIVE AND FILE THE ITEM SINCE IT'S A STANDING ITEM.
UM, BEFORE WE MOVE ON TO NON AGENDA, PUBLIC COMMENTS.
SO I'M JUST GONNA CALL FOR THE VOTE REAL QUICK.
UH, SPEAKING
SO THE REPORT IS THAT THERE IS NO UPDATES.
SO IT'S UH, COMMISSIONER CIA, COMMISSIONER HINES, COMMISSIONER KAVANAUGH, COMMISSIONER SCHMID, COMMISSIONER SUTHERLAND, VICE CHAIR,
AT THIS TIME, VOTE UH, TAKE NON AGENDA ITEM COMMENT.
ANYONE WHO WOULD LIKE TO SPEAK ON A NON AGENDA ITEM, PLEASE STAND IF YOU CAN.
HI, I'M KAREN
THEY WILL BE TAKING OVER IN AUGUST AND UH,
AND I HAVE BEEN REAPPOINTED TO THE MISSION ON AGING AND NOT RUN OUT OF FOUR YEARS.
LET YOU KNOW THAT, YOUR HONOR.
ANY OTHER FOLLOW, ARE THERE ANY ANNOUNCEMENTS FROM THE COMMISSIONERS? YES,
I SPOKE TO
[01:10:01]
WE SPEAKER, I THINKUM, WANTED TO MAKE PEOPLE AWARE, PROBABLY HEAR MORE ABOUT IT, BUT IT'S BEEN ANNOUNCED ON
LETTERS WERE SENT OUT TO INDIVIDUALS WHO ARE RECEIVING REX OR FOOD STAMPS AND OR MEDI-CAL ON THE COUNTER.
THAT MOVING FORWARD, STARTING ACTUALLY
THAT MEANS A LOT OF PEOPLE ARE UNDER EMPLOYMENT AND WILL VOLUNTEER OPPORTUNITIES FOR, FOR US TO REACH OUT AND SENIOR, SOME OF THE NONPROFIT, THAT SENIOR EXPERTISE THAT WE OFFER THAT DON'T HAVE TO DO ON WORK JOB OR CAN'T DO THE WORK JOB.
THAT WOULD BE DIRECTLY EFFECTIVE.
WE NEED TO FIND A WAY SO WE CAN SHINE THE COMMUNITY, THEY CAN VOLUNTEER AND OR EMPLOYMENT OPPORTUNITIES.
SO THEY COME FIRST, RIGHT? THAT SEPTEMBER THEY WANT MOVE TO THEIR GOOGLE
SO THEY'RE LOOKING TO PUT PEOPLE BACK TO WORK.
SO THEY MAKE SURE THAT YOU TALK TO, IF YOU ARE A SPECIFIC AND YOU KNOW THEY ELIGIBILITY WORKER AND THEY SEND YOU THAT LETTER, CONTACT THEM IMMEDIATELY AND WE'LL BE OFFERING SOME INFORMATION AT THE TEAM CENTER OF OPPORTUNITIES FOR YOU.
SO WE CAN CHECK THE BOX DURING REPORT.
SEPTEMBER WE SAY YOU VOLUNTEERED AT THE HOSPITAL OR YOU ARE UM, YOU KNOW, REALLY HAVE PASSIONATE ABOUT FOOD SECURITY AND YOU WANNA GIVE THEM AWAY THE BANK.
YOU WANNA MAKE SURE THAT YOU DON'T LOOK FOR
IF YOU WHO ARE NOT INTERESTED IN EMPLOYMENT, BECAUSE YOU SAID WORK OR SCHOOL AND THE SCHOOLS ARE CITY, COLLEGE OFFICE, NON, NON, NON CLASSES AND THEY OFFER NON NON TAX CREDIT KEYBOARD INTRODUCTIONS TO COMPUTERS AND ALL OF THAT FOR FREE.
AND IF YOU WANT TO, WE'VE ALREADY DISCUSSED WHEN
THAT'S ONE OF THE OBJECTIVES OF
SECOND ANNOUNCEMENT, WHAT PROVIDE, WE DID THIS LAST YEAR, WE DOING IT AGAIN.
WE HAVE ABOUT SIX MONTHS
BUT AFTER YOU SIGN UP AND THAT'S PART OF THEIR GRANT FUNDING, BUT YOU TAKE AT LEAST AN $8
YOU INTERESTED, YOU NEED A LAPTOP, WHATEVER FOR WORK OR WHATEVER YOU NEED TO LOG ON.
IT'S A BRAND GAVE GAVE LAST YEAR SENIOR GIVING AWAY.
AGAIN, I'LL LET YOU KNOW DAYS AND TIMES, BUT YOU HAVE TO ALSO LIKE WHAT THE TECHNOLOGY, UM, VESTMENT TECHNOLOGY CLASS THAT THEY'RE OFFERING RECORD PART GRANT FUNDING TO BE ABLE TO GET THREE COMPUTERS FOR SENIORS AND INFORMATION ABOUT MAINTAINING THE THANK YOU.
I, I'M AWARE THAT SOME OF YOU, IT'S DIFFICULTY HERE SO WE HAVE MADE A REQUEST THAT THIS FOR THE NEXT MEETING FORWARD, UH, MICROPHONE, WE PROVIDE IT SO THAT WE CAN MAKE SURE YOU ALL HEAR EVERYTHING SAID.
AND LAST, IF THERE ARE NO OTHER OBJECTIONS, I'D LIKE TO ADDRESS THIS MEETING.